Good morning ​@AuburnHunter,

 

Thank you for bringing these issues to our attention. While I haven't encountered the exact problems you're experiencing before, I suggest trying the following steps to help troubleshoot the situation:

1. Update the Azure Subscription: Please try updating the subscription directly. This step might resolve the issue or help us identify if there's something specific causing the problem with your data.

2. Check for Console Logs: If updating the subscription doesn’t resolve the issue, console logs from the attempted sync in your workspace could be incredibly helpful. 

Let us know how it goes, and feel free to share any logs or details that come up. We’re happy to assist further based on what you observe.

Where / How do I access the console logs?

Good morning ​@AuburnHunter,

That’s a great question. Below are instructions for locating console logs by each type of browser.
 

Google Chrome

1. Open Google Chrome.
2. Press F12 (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
3. Click the Console tab.
4. If needed, refresh the page (F5 or Cmd + R) to capture logs from the start.
5. Look for any errors (highlighted in red) or warnings (yellow).
6. Right-click anywhere in the Console, select Save as..., and save the logs as a .txt file.
7. Share the file with us.

Mozilla Firefox

1. Open Firefox 
2. Press F12 (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
3. Click the Console tab.
4. If needed, refresh the page to capture new logs.
5. Right-click inside the Console and select Save all messages to file.
6. Save the logs and send them to us.

Microsoft Edge

1. Open Microsoft Edge 
2. Press F12 or Ctrl + Shift + I (Windows) to open Developer Tools.
3. Click the Console tab.
4. Refresh the page if necessary.
5. Right-click and choose Save as... to export the logs.

Safari (Mac)

1. Open Safari 
2. Click Safari > Preferences > Advanced, then check Show Develop menu in menu bar.
3. Click Develop > Show JavaScript Console (or press Cmd + Option + C).
4. If needed, refresh the page.
5. Copy the Console messages and paste them into a text file to share.