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Dear Team,

We are in the process of migrating our domain and require your guidance and support to ensure a seamless transition. Specifically, we need assistance with the following:

  1. Domain Name Change:
    • Could you provide detailed steps to update the domain name in Lucid Chart?
  2. Certificates Updates:
    • What are the necessary updates or changes required certificates to align with the new domain name?
    • Are there specific guidelines or best practices for generating and installing updated certificates?
  3. Pre-requisites and Dependencies:
    • What are the pre-requisites for making these changes?
    • Are there any dependencies or configurations that need to be reviewed or updated before proceeding?
  4. Migration Process:
    • Please share the steps to perform the migration, ensuring minimal downtime and disruption to lucid chart services.
  5. Estimated Time:
    • How much time should we allocate for these activities?

Your expertise and guidance in these areas are critical for the success of this migration. Please let us know if a meeting or remote session would be beneficial to discuss this further.

Looking forward to your response.

Hi ​@manoj.ashwath, thank you for posting in the community! Since this deals with your account, I went ahead and moved your request to a support ticket. This will help us direct you to the team who can assist with your domain change. You should receive an email from Lucid Support.

Please let me know if you don’t receive this email, or if you have any questions! 


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