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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,713 Topics
  • 14,035 Replies
5713 Topics
E
Esdras Eliwan
asked in Product Questions
Create a formula to count tasks, gateways in BPMN 2.0 notation

Hello, Guys!I would like to create a formula to count tasks, gateways in BPMN 2.0 notation. How could I solve this?Thanks. 

71
Cameron G
Lucid Legend Level 2
48 minutes ago
D
ddegreef
asked in Product Questions
Bug in org. chart

For some unknown reason, some positions are incorrectly positioned in the organization chart (positioned too low).Please help

94
Ambar D
59 minutes ago
D
DaveR
asked in Product Questions
LucidScale Notifications not working

When either updating the data source (Azure in my case) or refreshing the models the notifications that pop up at the bottom right no longer display any useful information as shown above.  Is this just me or a bug?

30
D
1 hour ago
J
jxerry
asked in Product Questions
Flip a group of objects horizontally

Hi there,I’m an LED wall designer, and I’ve recently started using Lucid to create topology diagrams. My current goal is to flip a diagram while preserving the shapes and text values. This way, when I hand it off to the crew, they can easily reference it from both the front and back of the LED wall. Is this achievable?Thnx. 

140
J
1 hour ago
john.a.lopez
john.a.lopez
asked in Product Questions
Lucid GenAI Diagram Generation BPMN/ERD/SEQD

Dear Colleagues,I am seeking to create a GenAI pipeline with Copilot and Lucid, to capture and document information from meetings (TEAMs, etc.) and extract pertinant information for BPMN, SEQD, and ERD diagrams using Lucid GenAI (copilot) interface.As an example, using a structured prompt, it created the following (below).With Mistral, etc. some LLM/transformer environments offer both a user and system prompt. The system prompt allows both setting parameters (ie: temperature, etc.) for the whole session, and also prompt engineering to fine tune the LLM. This can then affect all session instances for the current user. Azure AI studio further allows you to create custom “copilots” for deployment to a user community, that will be specialized for their particular needs (like NADCAP, IEEE, ASME, ISO, etc. standards).Is there a system prompt or other means to fine-tune the Lucid/Copilot implementation to accomplish more specialization?Thank you  

839
john.a.lopez
2 hours ago
O
omar92
posted in Product Questions
Unable to use the Excel imports feature

hi I'm unable to use the tool any more, it was working 2 weeks ago (before vacations) , now when i try to replace the datasheet it will open the dialog to select new source after that i select xcel beta , it open acount auth after i login , it close and show error https://lucid.app/marketplace#/newlisting/ae8c98ba-8dc4-4f73-a7bc-ccdd7bf8284c 

145
O
4 hours ago
A
Amak
asked in Product Questions
Edges of diagram show as cropped in Google docs/slides

lucidchart addon importing “cropped” representations of  lucidchart diagrams.  Edges of the diagram are cropped out. shows up cropped in google slides/google docs; expanding crop bounding box has no effect. 

13310
Leianne C
10 hours ago
C
Constance
asked in Product Questions
Org Chart - arrow removing

Hello, I can’t remove this arrow shapes, but I can’t remove it anymore. Everytime I am trying to move it, it change the org chart. I really don’t know how to proceed. Thank you for your help 

275
Leianne C
10 hours ago
B
Brent O
asked in Product Questions
Age of Salesforce templates

Can anyone tell me how old the Salesforce Templates are?  I want to make sure they are recent before I rely on them.  Cheers.

232
B
17 hours ago
Amelia W
Amelia WLucid support team
published in Product Questions
Use custom templates to start each document with default settings ✏️Lucid advice

Keeping your document design consistent within your company can give your documents a united look. To accomplish this, you can create a blank document and select your desired shape and outline colors, line/arrow properties, text font and size, etc. without any objects on your document. You’ll then see that any shapes, lines, or text added to your document will have those properties. Then, you can designate this document as a template to use yourself or share with your team. New documents created from this template will maintain those set properties.How do you use templates to make your workflow more efficient? Share in the thread below!

562
Amelia W
18 hours ago
G
Gkaufman
asked in Product Questions
Issue logging into Lucidchart - blank screen after logging in

Hi there,I'm encountering an issue when trying to log into Lucidchart on Chrome. After attempting to log in with both my Microsoft and Google accounts, the screen just leads me to https://lucid.app/documents, but it stays blank. I also tried clearing the cache, but that didn’t help. The app loads, but I’m left with a blank screen after logging in with my email.Has anyone else experienced this? Any suggestions on how to resolve this issue would be greatly appreciated!Thank you in advance for your help!Best regards,

12010
M
21 hours ago
S
sevengates
asked in Product Questions
UML Sequence Diagram option and note overlap

When you put a note after starting and optional part in the UML sequence diagram it overlaps the note with the optional part’s note.Bottom image is the output of the below example diagram code:opt Staff wants to finalize w/o continuingnote over Staff, App: This option is available at any pointStaff -> App: finalizesend  Also, OPT and PAR and their related notes in brackets are bigger in size than using ALT and its bracket notes. Not a big deal but, it is inconsistent throughout the document.

60
S
1 day ago
S
sal921
asked in Product Questions
How to rotate entire floor plans or the whole grid?

Hello Lucid Community… I have made a very extensive floor plan for our new workspace, and just as we're about to move in, we were able to acquire further space in the neighbouring office.  Our original floor plan was more horizontal. With the neighbouring space added, the floor plan now looks more vertical and I need to present the plan to my colleagues. I know that I can export the plan and rotate it for the presentation but I want to present while Lucidchart is open to be able to make quick adjustments based on live feedback, Therefore I need to rotate the plan horinzolnatlly to fit the widescreen of the TV and also to be able to work on it better on my PC, therefore I would like to rotate the entirety of it. I know that I can group shapes together and rotate them but when selecting everything, especially including the walls, the option to group or to rotate selected objects doesn't exist, and I really need your help with it. How can I rotate an entire floor plan, or even better, how

71
Leianne C
1 day ago
A
AlexTramac
asked in Product Questions
Template box forms

Hello, I use often the various template that you offer, but each time I got nice forms in the template and when I erease them to start my process, the box on the left with all these forms disapear too, because they are not in use. How can I get all the form that have been created for the template without having them all in my sheet? Thank you for your help! 

92
Leianne C
1 day ago
J
jakittrell
asked in Product Questions
Custom number/cell formatting

I’m not seeing any formatting options for numbers in a data table, am I overlooking it?  Was hoping to apply a custom format “_(* #,##0_);_(* (#,##0);_(* "-"_);_(@_)”, possible?

40
J
2 days ago
R
rkalathil
asked in Product Questions
Import Architecture diagram from external source to lucid

Hi everyone,I’ve been trying to import an architecture diagram into Lucidchart using SVG, CSV, and TXT formats (I’ve tried each format individually). However, instead of getting the actual architecture diagram, Lucidchart generates a bunch of sticky notes, which isn’t what I was expecting.Has anyone faced this issue before?Are there any specific file types or import settings I should be using to make sure my architecture diagram imports correctly?Any advice would be greatly appreciated!Thanks in advance!

141
aparrish
Lucid Legend Level 5
3 days ago
Tushar K
Tushar K
asked in Product Questions
Lucid documents are not opening in a new tab when in My Documents view

Hi Lucidchart Community,Previously, when I clicked on a diagram in the Documents view, it would open in a new tab. However, now it opens in the same tab, and I can't find a way to change this behavior.Is there a setting or option in Lucidchart that allows documents to open in a new tab by default when clicked from the Documents view? If not, is there a workaround or any browser-specific solution I could use?I frequently switch between multiple documents and having them open in the same tab disrupts my workflow. Any help would be greatly appreciated!Thank you in advance!

477
Ambar D
3 days ago
A
A Beaver
asked in Product Questions
How to add connector lines in Lucidchart

I think there is some setting turned on ...or off on one page of a LucidChart drawing I’ve created.  There are multiple tabs to the drawing, but this issue is only happening on one tab.  My cursor looks like a star of four arrows versus a pointer tool and I can’t figure out what I’ve turned on or off. I can’t draw lines between boxes.

55417
E
3 days ago
S
SGORMAN3
asked in Product Questions
Jira tickets converted from post-its or lucid cards don't lock to position in dynamic table

We have been using a dynamic table for our quarterly planning. The table dynamically resizing has worked well for tickets imported from Jira but there is a problem with Jira tickets converted from post-its or lucid cards in the table. These tickets don’t lock to their position within the board ie if objects are placed in the row above and resizing occurs these tickets do not stay in/lock to their their row and the dynamic rows resize over them so they effectively are in the wrong place unlike the other tickets which remain where they were placed regardless of the resizing. Even when they are manually moved after conversion they will not lock to position if other rows/columns resize.

5910
Kelsey Gaag
3 days ago
M
Melvasul
asked in Product Questions
App error with text

Hello there,While using the latest version of the Android app I've found the following bugs:Text is always fully capitalized I can't enter carrier return (when pasted from clipboard the return will be treated as spaces)This happens by using either the Microsoft SwiftKey or the Gboard Refer to the video in this post to see the bug recorded from phone directly: Video link from Twitter post Have a nice day

644
M
3 days ago
M
mdickerman
asked in Product Questions
Charts & Mindmaps Are Lost After Logging Out

I am desperate to recover my work. This has happened to me twice now.  I create a mindmap or a chart and then eventually log out.  When I log back in they are going and I have to start over.  Can anyone help? Reaching out directly to Lucid seems impossible.  Thanks for your help!

193
M
3 days ago
O
omar
asked in Product Questions
Org Chart / existing data from Google Sheet: new org chart from existing data

Hi all,Simple use case of an org chart, that I guess 90% of the people do:Data sits in one Google sheet, that I imported and I created one org chart that works with ‘data refresh’. I can see the data in the ‘data’ panel on the left.How can I create a second page, that should link to the same data?When I copy over the org chart, the link breaks. I can only apply ‘replace dataset’ but this uploads the data from the Google Sheet and creates a new dataset on the data panel. I achieve now to have multiple pages with an org chart that can use the ‘data refresh’ button, but I cannot replicate this again.Can you support?

71
I
3 days ago
O
Office Operation
asked in Product Questions
How to Efficiently Update an Org Chart for Frequent Changes

Hi support team,I’m currently designing an org chart for my company, which has about 1,000 employees. However, the company undergoes significant changes almost every month, such as department transfers, team shifts, promotions, etc.I’m looking for suggestions on how to update the org chart efficiently when these changes happen. Ideally, I’d like a method that allows me to make updates quickly, such as by modifying a database, rather than manually dragging and dropping elements.Any tips or tools that can help streamline this process would be greatly appreciated!Thank you!

191
I
3 days ago
A
Ali H.
asked in Product Questions
How do I add a row to a timeline in Lucidspark? Add name/assignee to create a new row

I have been trying to add another row to the Timeline I created but for the love of me I cannot find out how. I want more than just one row. I tried clicking on the “Estimate” multiple time and changing selection but it did not help.  ALSO - How do i change the names??   

3065
I
3 days ago
P
Piet van Kruistum
asked in Product Questions
Opslaan van vorm entiteit met tekst

Goedendag,ik heb een vorm die aangegeven word als entiteit opgeslagen als custom vorm. Als ik deze vorm weer in een project sleep dan zijn de teksten in de eerste 3 vakken nog zoals opgeslagen en de rest is vervangen voor het woord “veld”hoe kunnen we dit oplossen? 

151
Zuzia S
3 days ago
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