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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,274 Topics
  • 12,054 Replies

5274 Topics

A
amanda.carter
asked in Product Questions

Document does not export as pdf

When exporting to any file type I get the message that “Due to the size of this document, it may take soe time to generate your file.”. I have turned off infinite panel, it’s only one panel of 8.5 x 11. There is only one layer, one tab and its just shapes and texts. After leaving this open for an hour it does nothing. Same with printing.

0
A
5 hours ago
P
Plative Bennett
asked in Product Questions

Comment Markings Won't Go Away

Hi All,  I recently copied my entire Lucid workbook and now have very strange comment markings that appear on every single page and I can’t delete them or even touch them. They’re more annoying than anything. Does anyone know how to get rid of them? These are the exact same on every page 

0
P
6 hours ago
schrek
schrek
asked in Product Questions

Floating Key for my lucid spark board

I have a Lucid board that uses notes to denote the task and the date. The problem I have is as the time goes on the Key gets harder to find for the user since it is before January in the list. I know I can use hotspots to link to the location of the key but then the user would need to navigate back. Is there a way to put the key on a layer that is floating and stays “always in the upper left” when visible no matter where I am on the chart? Or any other free solutions  

0
schrek
8 hours ago
L
Lucycharts
asked in Product Questions

Help adding layers to my diagram

I can’t figure out how to add layers to my diagram

1
Ria S
Lucid Legend Level 2
9 hours ago
I
isaiah.morgan
asked in Product Questions

Swim lanes don't stay in the same spot

I have a chart with swim lanes, and I’ve moved those lanes to a specific location on the page, but every time I reload the page or someone else opens the chart the swim lanes randomly move to a different location.

1
Ria S
Lucid Legend Level 2
9 hours ago
L
Leop
asked in Product Questions

Arrow Length Value Display

Is it possible to display the Arrow Lenght in m/cm on a floor plan? It would be perfect for warehouse layout analysisHowever I found formulas only to show Endpoints

1
Ria S
Lucid Legend Level 2
9 hours ago
G
georged
asked in Product Questions

imported shape properties, can't add property text

error when inserting text from the shape properities for an import share from cisco visio stencil. formula looks correct  none of the shape properties work, other shapes that are not from the imported visio stencil work. 

1
Amelia W
7 hours ago
Amelia W
Amelia WLucid support team
published in Product Questions

Use custom templates to start each document with default settings ✏️Lucid advice

Keeping your document design consistent within your company can give your documents a united look. To accomplish this, you can create a blank document and select your desired shape and outline colors, line/arrow properties, text font and size, etc. without any objects on your document. You’ll then see that any shapes, lines, or text added to your document will have those properties. Then, you can designate this document as a template to use yourself or share with your team. New documents created from this template will maintain those set properties.How do you use templates to make your workflow more efficient? Share in the thread below!

80
Amelia W
1 day ago
J
joao.salgado
asked in Product Questions

Dynamic Tables & Jira: error when updating Priority

When trying to update the Priority of a jira issue using Lucid’s Dynamic Tables it fails with the error “Cannot convert that shape.”Other jira fields can be updated using dynamic tables. Both scenarios can be seen in the video below. screen recording Can you help?

0
J
1 day ago
F
faisalrahman
asked in Product Questions

Lucid Chart Not rendering shapes correctly

The diagrams and shapes not rendering correctly.  

0
F
1 day ago
J
jsalashkar
asked in Product Questions

Reference data from another page in same Lucidchart document

I have a single Lucidchart document with multiple pages.  In page 2 I’ve created some page data fields.  I would like to reference the page 2 data fields within shape data or page data from page 1.All documents seem to indicate data linking, but there is no option to link to a page in the same doc, only options for external sources of data.How can I reference another page’s data within a formula?

0
J
1 day ago
S
samarthakhare
asked in Product Questions

Urgent Help Needed- Regarding Non-lucid Import

Hii Can I import a UML diagram created via some other tool (say PlantUml) in a lucid document through its api.If so then what will be its import format and will it be editable ??  

1
Humas1985
Lucid Legend Level 3
1 day ago
S
shedietz
asked in Product Questions

Hiding all "child" and "grandchild" layers

I have created a Lucid Chart diagram - a decision tree - that starts with one “parent” task (a box). This is the only item on that layer. I then added a second layer that is displayed when you click on the parent box; this second layer shows two “child” tasks. If you then click one of the child tasks, the next layer is triggered to open and you can click one of those “grandchildren” to dig in further. The issue I have is that I want to be able to click the “child” and have all the grandchildren and great-grandchildren close as well. Right now, when I click the child the grandchildren close, but the great-grandchildren and beyond are out there hanging in space not connected to anything. Any ideas? I’m sure this is probably an easy fix, but I’m relatively new to the platform so appreciate any advise. I’ve put a screen shot here to show what happens when I click a child (dark grey box) after opening layers deeper down. That empty space in the middle is a layer that was turned off by click

4
S
9 hours ago
A
arauh
asked in Product Questions

Google Sheet Returning Info to Lucid

I understand there’s bi-way integration w/ Lucid and Googlesheet, but I thought that was mainly from essentially an embedded standpoint.Instead, what I’d like is the info from certain cells (say, a calc’d / sum cell) show up in Lucid.See screenshot - in an ideal scenario I’d like to do a variety of flyout/show-hide containers where clicking on a button exposes the g-sheet...but this may be further iterations.At it’s most basic though I’d like info from G-sheet to be presented back in Lucid elements, not just exposing the G-sheet itself.Thoughts? 

2
G
6 hours ago
Abigail M
Abigail MLucid support team
asked in Product Questions

Troubleshooting steps for connecting Lucid Cards to Jira Data Center or Server

Are your users having difficulty connecting to Jira cards, but your account-wide configuration seems good to go?Here are a few things to check when individual users can’t connect Jira cards in their Lucidspark boards:In Account Settings > Apps & Integrations > Lucidspark, is Jira DC set as the default instance? If not, try setting Jira DC as the default instance.  If Jira DC is the default, try creating a new document via the +New button in your Lucid docs list. Are you able to connect to Jira DC in your new document? All documents are automatically configured for the Jira DC/Server/Cloud instance listed as 'default' at the time of document creation. If the previous test works and you need to connect an old document to Jira DC, try duplicating the document (File > Duplicate) and connecting Jira DC in the duplicated document.  If you continue experiencing issues, please share a screenshot of any errors you see in this thread!

0
Abigail M
2 days ago
J
jkiefer
asked in Product Questions

Colors not displaying properly lucidchart

Recently, I am not able to see the shaded colors on the LucidCharts shapes in a diagram.  Others viewing the same diagram can see them.  I have checked my settings and view options but nothing seems to work.  Any ideas on why that might be the case. Here is an example of what my screen looks like. The boxes should be blue and the writing is white so I see nothing when I view it. This is happening on any LucidChart I open or create.   

2
J
2 days ago
A
aliao
asked in Product Questions

Is lucidspark available in China?

Can Lucidspark be accessed in China?

1
Amelia W
2 days ago
T
tonyliu107
asked in Product Questions

Unable to add add-in for Lucidchart in Microsoft Powerpoint

Recently I’m trying to add Lucidchart add-in in MS Powerpoint so that I can edit any diagram created in Lucidchart and added in my Powerpoint document, but it is showing like this  

3
Amelia W
1 day ago
M
makelley
asked in Product Questions

Import student weekly logs data into Lucidchart

I have weekly activity logs for students. It includes the date, activity, duration, parent info. It’s a simple table in google. However, I would like to use Lucid for this assignment in Canvas. Does anyone recommend a certain template?

1
Zuzia S
2 days ago
R
robbietrim79
asked in Product Questions

Upgraded account to Individual and lost all my documents from Free version

Hi there, I recently started using Lucid Chart to create 3 documents. I then convinced my company to purchase me a full Individual licence and I upgraded my account. Now the 3 documents I created have disappeared and I really need them back. Can anyone help?Robbie

3
Leianne C
23 hours ago
J
JoshJefferis
asked in Product Questions

[BUG] Named Version not appearing in History

Hi, I am encountering an issue in LucidSpark I am hoping someone can advise on.One of my boards has a named version from ~2 mths prior to today. This board gets quite a lot of editing (~900 revisions since the named version). When I click the version history slider to show only named versions, the old named version does not show up. However, if i have not clicked the slider (and am looking at all of the available versions) I can click through and manually ‘load more’ to eventually get back to the named version. If, after this, i click the slider, the named version will then be displayed.Obviously this isn’t ideal as it sort of defeats the purpose of having a named version filter in the first place.Hoping someone can help identify what is going on here.Additionally - I did change the name of the board between the named version and now - not sure if this would have an effect or not...Thanks!Josh

2
Leianne C
2 days ago
J
JoshJefferis
asked in Product Questions

Named Version not appearing in History

Hi, I am encountering an issue in LucidSpark I am hoping someone can advise on.One of my boards has a named version from ~2 mths prior to today. This board gets quite a lot of editing (~900 revisions since the named version). When I click the version history slider to show only named versions, the old named version does not show up. However, if i have not clicked the slider (and am looking at all of the available versions) I can click through and manually ‘load more’ to eventually get back to the named version. If, after this, i click the slider, the named version will then be displayed.Obviously this isn’t ideal as it sort of defeats the purpose of having a named version filter in the first place.Hoping someone can help identify what is going on here.Additionally - I did change the name of the board between the named version and now - not sure if this would have an effect or not...Thanks!Josh

1
Leianne C
2 days ago
K
Kan
asked in Product Questions

One staff serves two teams/roles

how to create the chart if one staff serves two teams or get 2 or above job roles pls?

1
Humas1985
Lucid Legend Level 3
3 days ago
D
drobertssea
asked in Product Questions

UML sequence diagram input box jumps to top on text change

Possible bug. When using the “UML Markup” feature for the “UML Sequence” shape set, if the markup text is longer than the screen height, any time you change the text the scroll position resets to the top. This makes it close to unusable for large diagrams. Expected behavior is that the scroll position does not change except when I scroll.Last time I used this feature (about a month ago) I did not see this behavior.Reproduced on both an old document and a new one, with different markup text. I was able to reproduce in an incognito browser, so I’m confident it’s not a poorly behaved extension.Video of the issue in action:Chrome 126.0.6478.127 on OSX 14.5 on an M1 chip.

4
Amelia W
1 day ago
J
Jrosas
asked in Product Questions

Drill down capabilities

Hello! How do I create a shape that has drill-down capabilities so that more content can be revealed when desired?

1
Humas1985
Lucid Legend Level 3
4 days ago
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