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I have been using Lucid for almost 10 years now. Just a month or so ago I upgraded to the new version.
Now I cannot see any of the documents I created over the 10 years of using Lucid. These are important to me. 

Does anyone know the where and how of this?

Almost desperate!!

DZ

Hi @dzraick1, thanks for posting in the Lucid Community! If your work is lost, there are a few things you can do:

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

Please let me know if you are still unable to locate your work!


Thanks Amelia. The only thing I see are the most recent 2024 docs. There were docs in my account from 2013. 

I am looking for docs that I personally created. Not any shared with me.

Browser history might be problematic going back that far. 

Is it possible to revert the the former version that had all my docs? Save them offline and then return to the new version? Would that show all my docs?


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