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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,792 Topics
  • 14,426 Replies
5792 Topics
H
Hadley9212
asked in Product Questions
Creating layers for org chart doesn't work for me...

I am creating an organizational chart - a hierarchy of our staff.  When I select someone to move them to a new layer (I select them, right click, select add layer) it moves EVERYONE to the new layer, not just the person/persons I select.  What am I doing wrong? I also tried to create a new layer and then move the people after the fact and this also doesn't work... 

711
Phillip W
Federico R
Federico R
asked in Product Questions
Organization Chart add Total employees

How is possible add a icon total employees ?

1623
Micah
H
HLabruno
asked in Product Questions
Lucidchart keeps logging me out. Can't add comment.

Every time I try to add a comment to an existing Lucidchart, i get a popup message “Login Required.  You’re now logged out (probably due to inactivity or logging out of another tab).  Log back in to save your changes.”Logging back in does not help.  This used to work fine. This behavior started last week.  As soon as I add a comment, i get the error.Happens in both Chrome & Edge & Firefox.  When testing, I made sure i was not logged in on either of the other browsers.  I also tried incognito.  Same problem.  If it matters,  I only have a free account. 

621
Leianne C
adelmans
adelmans
asked in Product Questions
CSV across multiple pages

For LucidChart is there a way to link the same CSV file across multiple pages?

101
Addie
Lucid Legend Level 8
Claudia R
Claudia R
asked in Product Questions
Datalinking issue - An org chart not updating lucidchart document linked to google sheet.

I currently have a spreadsheet linked to a lucidchart document that has two pages both org charts just formatted different which are linked to the same google sheet. I have the issue that only one of the org charts updates automatically while the second requires a manual data refresh to update. I was hoping for some insight as to why this may be occuring and how to fix it so the second is also being automatically updated. Thanks!

721
Addie
Lucid Legend Level 8
Stephen F
Stephen F
asked in Product Questions
What is the best template for creating a product roadmap

What is the best template in Lucid for creating a product  roadmap?   The template should be basic enough and easy enough to alter without any tutorial.thanks

741
aostendorf
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
published in Product Questions
Your first stop: Troubleshooting solutions for product and account issues

Are you experiencing an issue with your account or one of our products? We’ve built this repository of problems and solutions to save you time and hassle.  We recommend following these steps in this order for the fastest resolution and best support experience:Visit our help center to view comprehensive documentation on each feature and common troubleshooting steps Browse this post to view our comprehensive documentation on frequent issues and troubleshooting tips and tricks. Search Support > Product Questions area of the community to see if others have experienced this issue and a solution was provided. Lastly, please write a community post so our team can help you!   Common account questionsAccount settingsBillingDocument issues   Common feature questionsImages, shapes, and text:Sharing and collaborationOther common features:  Common integration questionsGoogleMicrosoftAI in LucidOther  Product updates or bugs Don’t see an article that addresses your problem? Next, review this comm

2470
Addie
Lucid Legend Level 8
Tim F102
Tim F102
asked in Product Questions
Lucidspark Join ID Codes

Is there a time limit for join codes in Lucidspark? We created a presentation yesterday and the codes we made no longer work.

921
Addie
Lucid Legend Level 8
Nancy P
Nancy P
posted in Product Questions
Can't Select a Line in a Text Box in Chrome

I can no longer select one line of text in a shape. (i.e. change some text to bold italic etc.)  I discovered the issue is in Chrome and switched to Safari.  Very frustrating issue since I was under a tight deadline. It worked a month ago--but not now.     

50
Phillip W
Vitus S
Vitus S
asked in Product Questions
Grain cleaning templates

I need templates for different machines from the grain Industry. How or where so i get them?

51
Addie
Lucid Legend Level 8
Maria F101
Maria F101
asked in Product Questions
When I copy a frame from one Lucidchart to another one the frame's content doesn't appear on the second Lucid Chart

When I copy a frame from one Lucidchart to another one the frame's content doesn't appear on the second Lucid Chart

723
Phillip W
Mario D
Mario D
asked in Product Questions
Guest cursors not visible and their contributions not appearing in real-time.

Our organisation recently started using LucidSpark.  We've created boards for workshop that are being held fully online/virtual.  Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.  The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time.  Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear.  This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement.  If you refresh the web page the updated content appears.   We've looked at all the board settings to ensure that these are not causing the issues.  They seem fine e.g. "Show Cursor" seems to be enabled though grey out so not c

146
Leianne C
Manny N
Manny N
posted in Product Questions
Scale tool

I somehow have lost the Scale Tool at the bottom left. The gear is no longer there and my diagram is now stuck in meters.  Changing the Units in the Document Settings also does nothing.  No matter what unit I pick in Document Settings the diagram stays in meters.  Is there something I should do to correct this to go back to feet/inches? 

640
Leianne C
Gavin N
Gavin N
posted in Product Questions
Possible to externally store Lucidchart diagrams?

I'm wondering if there's a way to externally store Lucidchart diagrams since I just realized I am coming to the end of my 1GB storage on my account. The Google Drive integration feature would be nice (does not work properly with my account) but if I'm not mistaken this will only allow syncing of already-stored Lucid docs to Google Drive rather than external storage. I'm also not about to pay 100-200$ more to upgrade my membership for a few more GBs of storage which doesn't seem even a little reasonable. I am doing my clerkship year of medical school and use Lucidchart daily to call up & review my pathophysiology diagrams while on the job while creating more as I learn. Please help

240
Leianne C
Abigail R
Abigail R
posted in Product Questions
How many participants does Lucid Spark Support?

I want to use a Lucidspark's whiteboard feature in a 120 participant workshop. However I'm unsure how many people a single whiteboard can support. Also is it hard to manage that many people on a whiteboard?

450
Leianne C
Bruce
Bruce
posted in Product Questions
Shape - double sided arrow - not able to find

I want to use this shape in lucidchart but can't find it.  Anyone know where I can find it?  I have searched all the shape libraries.  Looked in the templates and data content.    

780
Leianne C
Michael C103
Michael C103
posted in Product Questions
Can a site map be exported to text (outlined) or csv (outlined into columns)?

Hi guys Can a site map be exported to text (outlined) or csv (outlined into columns)? I can't see that that's possible? It really should be because after doing the sitemap for a website it's useful to see a simple Outline version of it in text. Whether that's in a doc (e.g. Google Doc) or a CSV wouldn't matter that much (and both options would be nice). Possible? Do you see the use case here? Thanks! MC

220
Leianne C
Patrick M102
Patrick M102
asked in Product Questions
How to import shape into Lucidchart?

What is this Icon with the arrows? i can't find it.   

2453
Karsten B
Zareen I
Zareen I
posted in Product Questions
Driver Diagram templates

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

490
Phillip W
Dave W
Dave W
posted in Product Questions
HOw can I format the field names that I'm showing in an org chart?

Have a group of org charts. showing several fields (text form) and want the field names to show as well. How can I format these field names to something other than the default 'grey'?

270
Leianne C
Leah W
Leah WLucid support team
published in Product Questions
Sync Layer Visibility - Layer ExportFAQ

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific Layers To export specific layers when exporting a document follow these steps: Select the layers you would like to be visible. Choose 'Sync Visibility.' Export your document. Refer to the gif below for further examples of how this can be done.

1280
Leah W
fei l
fei l
posted in Product Questions
How to disable drag a line from object? It is killing my patience my trust my money.

I can't bear it that I always drag a line when I want to resize or move an object. It is such an absurd feature an awful design as nearly 99% action are failed as I have to undo and redo it one or two times for every moving or resizing.  Why does the UX designer think this feature much more important and prior than resizing and moving?

113
Addie
Lucid Legend Level 8
Giasoumis G
Giasoumis G
posted in Product Questions
Inquiry Regarding Automation of Diagram Modifications using ChatGPT

Dear Lucidchart Support Team I am reaching out to inquire about the capabilities of Lucidchart in conjunction with the use of OpenAI’s ChatGPT specifically regarding the automation of diagram modifications. My objective is to automate the process of modifying diagrams such as updating a flowchart by replacing a specific box with an image using conversational AI commands. While I am aware that ChatGPT can generate textual descriptions and potentially code for creating diagrams I am interested in learning if there is a way to integrate such a feature to directly modify visual elements within Lucidchart. Here are my questions:1) Does Lucidchart support any form of API or integration that would allow for external scripts such as those generated by ChatGPT to modify diagrams or flowcharts within the platform?2) If such functionality is available could you guide me on how it might be implemented or direct me to the relevant documentation?4) Are there any plans for Lucidchart to support AI-dr

250
Richard U
Tim V102
Tim V102
posted in Product Questions
Anyway to disable the drag line from shape?

I'm not a power user by any means but I find the constant red dot to drag a line from shape the most annoying "feature" of Lucidchart. I'm just trying to resize a shape and I can't because of this. Is there anyway to turn it off?

143
Addie
Lucid Legend Level 8
Lika.Gahramanova
Lika.Gahramanova
posted in Product Questions
Swim Lane Labels

How can I add swim lane label to the opposite side of the chart? I need to be able to see where I am when I am at the end of the long lane and I dont want to color it.

203
Addie
Lucid Legend Level 8
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