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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,594 Topics
  • 13,547 Replies
5594 Topics
ngarrido
ngarrido
posted in Product Questions
Roadmap

What "estimate" means in the creation of a roadmap?  # of days # of people ???

142
Karsten B
1 year ago
Michel A
Michel A
posted in Product Questions
Making Org Chart Data Changes

Hi. I imported a spread sheet to generate an org chart. Why can I not manipulate the imported data (like names titles etc.)? Is Lucidchart a "view tool" or a "working tool?" Is there a way to "unlock" the imported data so it can be changed?  

451
Leah W
1 year ago
Geoff S
Geoff S
asked in Product Questions
Shape won't extend in Lucidchart

This is driving my insane. I'm trying to pull a wall to the length I need it and it magically wont.  What the heck is going on here?  YouTube video to demonstrate exactly what is happening.  I can drag it out inch by inch perfectly until I almost reach the length I want and that poof stupidity ensues.  I mean this is supposed to be useful for floorplan right? Ideally I want this to scale at the sub-inch level but round inches will work too. Help? https://youtu.be/TAxqQ2WDVeg FYI none of the required Topics make sense so I just chose Lucid Suite.

335
Addie
Lucid Legend Level 1
1 year ago
Michel L
Michel L
asked in Product Questions
Accessing UI in Lucid Extension API

Hi Is it possible to access UI and What Proxy could be used for that. For example I need to save file open file export file using my Extension API. Best regards.

123
Sylvia X
1 year ago
methinee.m
methinee.m
posted in Product Questions
Unable to add or delete fields in Visio after importing an entity-relationship diagram (ERD) from Lucidchart.

The issue is the following: I've exported an entity-relationship diagram (ERD) from Lucidchart and imported it into Visio (plan1). The resulting diagram in Visio is not fully editable I can only rename fields; adding or deleting them is not possible. If there is another way to work around without manually recreating the ERD in Visio I would like to know. Thanks

192
Leah W
1 year ago
Stephen M
Stephen M
posted in Product Questions
Exporting Diagram with Visio Stencils

I'm trying to export a diagram that contains Visio stencils.  When viewing the diagram in LucidChart you have to go to view>rendering>use webGL and uncheck it.  If you don't some stencils look cut off.  That's not a big deal but when you export it as anything - a PDF a JPG a PNG a VSDX - it still shows that same visual error in the final export as when you have webGL enabled.  Has anyone been able to get around this?    

83
Leah W
1 year ago
Jennifer F101
Jennifer F101
posted in Product Questions
How can I style UML multidimensional swimlanes?

Hi There  Is there a way to change the header colour of swimlanes in a multidimensional swimlane? I didn't build this one using vertical and horizontal swimlanes but instead used the pre-existing option of a multidimensional swimlane.    Thanks Jen 

221
Coumba D
1 year ago
Louis
Louis
posted in Product Questions
All my documents appear in transparency on my home page. What is happening?

Please come back to me it is so tiring that I can't work for multiple hours on my documents....

01
Coumba D
1 year ago
Mike H101
Mike H101
posted in Product Questions
Default Template Folder

I have a custom template that I use for 99% of my diagrams.  When I need to create a new diagram I go to the folder I want the file saved in right click then say "New from Template" This opens up to the "All Templates" tab to the "Popular" section.   I never use any of these.   I then need to click on Lucidchart tab -> Personal -> Select my custom template. This is a clunky workflow to me so I am hoping there is a way to have it automatically go to my personal template folder.   Otherwise can I add my templates to this default "Popular" section and remove the other noise in there?    

91
Leianne C
1 year ago
Frances A
Frances A
posted in Product Questions
Manually added Smart Container is deleted when Data is refreshed

I've created Smart Containers from data in a Google Sheet.I then added 2 containers manually But when I refresh my data set the containers I created are removed. Is there a way to keep the manually created containers AND have the data in the other containers refreshed?

21
Leianne C
1 year ago
Brigitte B
Brigitte B
posted in Product Questions
embed lucid chart with several pages in confluence

I want to embed a chart in confluence. the chart has more pages and we'd like to show page no. 2. however - in confluence it shows automatically the first page. Can we override this default and set another page of the diagram as default?

303
Abigail M
1 year ago
Frank M101
Frank M101
posted in Product Questions
Extra space around my Chart embedded in google site

Dear Lucid Specialists When I try to embed a lucid chart in my google page I see a lot of grey area around my chart. How can make sure that my page visitors do not need to scroll zoom etc and directly just see the chart? If I may be blunt: This grey area is completely useless isn't it? See Screenshot below. Thanks for your help Frank

83
Coumba D
1 year ago
zhyako x
zhyako x
posted in Product Questions
Problems with using the Google Docs extension

Hi. My problem is I have downloaded the Lucidchart extension but I can not see it anywhere in my google docs to access it. I can see however that I have downloaded the extension. Which places in the goolge docs are Add ons displayed so you can use it. Also saw a post in the community here and the admin replied and said look at the right hand side toolbar that is where the extension is and should be displayed. However I have not toolbar like that :). Is it possible and necessary to talk with the support live for an issue like that or it can be solved more easily. Have been looking in the community and the FAQ but could not find my solution

572
Leianne C
1 year ago
Saul A
Saul A
posted in Product Questions
Intentando guardar...

Cordial saludo. El guardado automático de Lucidchart no esta funcional constantemente esta el mensaje en la parte superior de: "Intentando guardar..." ya descarte problemas de red y/o conexión y las demás recomendaciones sugeridas en los artículos de ayuda sin embargo persiste el inconveniente. ¿Esta relacionado a la cantidad de documentos que tiene el usuario quizás por sobrepasar la capacidad otorgada? ¿o puede ser un tema relacionado al tipo de cuenta?.

62
Saul A
1 year ago
Ian H
Ian H
posted in Product Questions
Re-use text

Hi -- In Figma I can set a text element and then re-use the same text multiple times in different mockups. If there's a change to the text altering the text string in one place means it's update in all the mockups. How can I do that in Lucid?

92
Leah W
1 year ago
Thiru S
Thiru S
posted in Product Questions
Charging for yearly when opted for monthly

How could you charge yearly when I opted for monthly. I don't want to go with yearly plan.

151
Leah W
1 year ago
Jennifer A
Jennifer A
posted in Product Questions
Monthly Calendar Template

I have four months of calendars and on top of each month it has forward/backward arrow to toggle to next month.  It automatically puts a white side triangle (looks like "play" button) on top right & left to click to next month/previous month.  Instructions say to shift control or shift windows to make the side triangle proceed to next month or go backwards.  This doesn't work.  I've fiddled with it and I can see you have to have whole calendar selected so that the hand icon is activated on the side triangle.  It still doesn't work.  I either want it to work or get rid of the side triangles but they won't delete.  Can you help? 

301
Leah W
1 year ago
Rituraj K
Rituraj K
posted in Product Questions
Not able to collect BADGE even after completing Diagramming fundamentals

Hi Team  Even though I completed all 5 courses I am unable to collect my badge. Please advise. Thank you!

31
Leah W
1 year ago
Geoff S
Geoff S
posted in Product Questions
How do you rotate a door?

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

801
Coumba D
1 year ago
Habib
Habib
posted in Product Questions
User Story Map Template adding modifying legends

I am unable to add modify legends in a user story map template

122
Addie
Lucid Legend Level 1
1 year ago
Harshad
Harshad
posted in Product Questions
Modernize Lucid Chart

What does it mean to modernize a Lucid Chart?

01
Leah W
1 year ago
Kate J
Kate J
posted in Product Questions
How to see unshared documents as Admin?

I need to see people's documents that they haven't shared with me is this possible as Admin to be able to do this?

51
Phillip W
1 year ago
Kate J
Kate J
posted in Product Questions
How to see unshared documents as Admin?

How to see unshared documents as Admin?  I have a few employees who aren't very good at sharing their documents and they have now left the company when i need to retrieve one of their documents I can't.  Is there anyway to do this as an admin?

41
Phillip W
1 year ago
Srinivasa R
Srinivasa R
posted in Product Questions
ERD diagram from GDB

We have GIS Geodatabase and need to create ERD diagram. Please let us know if any possibilities.

171
Coumba D
1 year ago
Chirag S
Chirag S
posted in Product Questions
Help with access LucidChart API

I'm trying to access the LucidChart API via the following documentation: https://developer.lucid.co/api/v1/#overview I'm using the OAuth 2.0 client. I obtained a Client ID and Client Secret. What is not clear to me is that the App Registration step is the section around the URI and what needs to be done to fill out. Below are the steps in the API documentation. App registration Note: Registering a new application requires Team Admin permissions for the Lucid account. To set up an app to use OAuth 2.0 perform the following steps: Obtain an OAuth 2.0 client ID and client secret from the account's Lucid team administration page. Register at least one redirect URI on that page. Lucid will redirect the user to this location once they have granted access. This should be a URL that the app controls. Lucid will append the authorization code to the URL in the code query parameter. Test redirect URI As a service Lucid provides a redirect uri that can be used to allow the user to copy th

905
Richard U
1 year ago
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