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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,792 Topics
  • 14,425 Replies
5792 Topics
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Eva Madeleine
asked in Product Questions
My diagram looks hand made

Hi !Whats the tip for a diagram's design to be adjusted automatically ?  Mine looks hand made and I guess there is a tip for a automated diagram.  Thanks !

252
Lance
Lucid Legend Level 6
M
Mai
asked in Product Questions
Help with sequence diagram homework

can anyone help me with my homework plsss cuz my brain is not braining anymore. the homework  is “Create two Sequence Diagrams. The first should depict the process of a customer making a purchase, including interactions with the ShoppingCart, Payment Gateway, and Shipping Service. The second should illustrate how a Publisher adds a new book to the system, interacting with the Book Catalog and optionally, an Administrator.”

311
Addie
Lucid Legend Level 8
Suparn G
Suparn G
asked in Product Questions
Is there a way to select the default page in embed code?

I have a document with 3 pages and I am trying to embed it in a post which has 3 sections.  In each section I want to embed the same document but show a different page by default.  I DO NOT want to embed a single page. ----------------- Section 1 [Page 1][Page 2][Page 3] ----------------- Section 2 [Page 1][Page 2][Page 3] ----------------- Section 3 [Page 1][Page 2][Page 3] -----------------   Splitting the pages into individual diagrams is not possible for me because these charts are closely related to each other (summary - details). Is there any way?

1059
Addie
Lucid Legend Level 8
T
troyb
asked in Product Questions
Move branches of Mind Map

I’m using the Mind Map template. It automatically puts each parent in the same vertical alignment. As I add multiple children to each it makes the visual too tall for a PowerPoint slide. How can you pull specific parents further from the core idea?

1531
Leah W
T
TDroke
asked in Product Questions
Verified Lucid Builder Registration

Hi! I am trying to find information on the Verified Lucid Builder program. Where can I register for this or learn more about it? Any help is greatly appreciated!

902
Bear
M
mpavey
asked in Product Questions
Upside down text next to brace

I wanted to use a left brace shape ({) to group and label some items on my board. On the shapes menu there’s only a right brace available, so I created one and then rotated it 180°. But then the text appears upside down, and I can’t find any way to rotate the text back again.

1433
Addie
Lucid Legend Level 8
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navin.das
asked in Product Questions
Work is saved offline and not online even when connected

In my account documents are saved offline only and unable to export in JPEG/PNG. However, I am able to generate the document in SVG format.Support PIN 1st Doc: hXmEmk6xr8eH Support PIN 2nd Doc: qOe1SZuyVrxDOther details - Error message”Document loading from local with following message:Status bar of document - shows “Saved Online” During export - error message

1583
Leah W
N
Nina Israelsen
asked in Product Questions
Line become red

I have started a flowchart, when I press the line between the processes and write “press notification” or “notification” the line becomes red and I cant change the color. if I delete the N in notification the line is blackI have not encountered this beforeCan anyone help to resolve this? Just found out myself.it was conditions that was enabled.😀

161
Leah W
M
MJ Trip
asked in Product Questions
Altering timeline in Project Scope

No doubt a simple fix - but I’m struggling! As part of short course the Lucid Project Charter Template has been shared enabling us to populate with our own data. However, despite following the instructions for adjusting the timeline to represent my project, it reverts back to the default timeline, thus completely unrelated to my project. Any advice here would be very welcome!!Thank you!

495
Leianne C
N
nlima
asked in Product Questions
Downloading Files lucid

Is it possible to download the files in Lucidchart as a .CAD document? If not, what would be the best option available if I am printing this document on a 3ft x 5ft paper?

521
Leianne C
J
John Mourani
asked in Product Questions
Drawing on an image

Is there a way to draw/mark up an image?  For example, if I insert a screenshot of an application as an image in Lucidchart, how can I draw on that image with lines, shapes, etc without completely blocking the image?

1204
J
N
Nicholas D.
asked in Product Questions
"View Only" Access to Guests On Lucid Spark Boards Seems to Have Disappeared

I am a high school mathematics teacher, and I use this product as my primary means of delivering notes and instruction to my students each day. When I first began using the product, the option to create “view only” boards for guest was available; however, as of late, this option is no longer accessible when utilizing the share feature of the board. While my students have been respectful of this, and have not tried to sabotage lessons by means of writing on the boards during my instructional periods, I far prefer the option to have the boards as “view only” options for the students as guests. This also permits parents and guardians the chance to access my notes. Can anyone from Lucid potentially clarify why the “view” option is no longer available to guests? Thank you!

1603
Leah W
P
philCryo
asked in Product Questions
How do I abstract portions of my flowchart?

So I have an enormous flowchart. A → B → C → D → E → F → G → H → I → J → K → L → M → N But in theory B → C → D → E → F → G → H could be abstracted into just B → H -- and thus I’d like to be able show a “zoomed out” view (for lack of a better term)A → B → H → I → J → K → L → M → N ...with the ability to “zoom into” the abstracted B → H so that I can indeed see its detail. How does one do abstraction like that? 

953
Leianne C
D
DeckardKain
asked in Product Questions
Export to Visio or PNG has a large white space

I would like to import these diagrams into Visio however its not a smooth transition and I was hoping to get some help. Currently when i do the export it has 9 different white squares behind the actual diagram.The yellow is there to block out the sensitive info of my customer. 

461
Micah
B
bryden.smith
asked in Product Questions
Team-managed shape library?

There’s a related topic here that’s asking about the same thing, but it’s several years old and I’d love to know if there is a simple workaround or if this enhancement was made and I just can’t figure out how to do it.The ask is essentially to be able to allow multiple team members to manage, add to, and edit shapes in a single shape library. Right now, when we have an object to add to the library, the only way to do so is to reach out to the owner of the library, share the document which contains the shape, and wait for them to add it to the library. This is cumbersome.Any fixes?Related thread:  

201
Addie
Lucid Legend Level 8
F
Fuels for Change
asked in Product Questions
Access to pdf

I have associates in other states where records need to freely exchange between them & I.  The whole point of producing work i.e. (make charts & diagrams) is to share that information.

612
Emma B
Coumba D
Coumba DLucid support team
posted in Product Questions
🌐 Help Us Improve! Share Your Thoughts on Localization! 🌐

 At Lucid, we're committed to making our product the best it can be for all our users around the world. Localization is a crucial part of this effort, ensuring that our software is accessible and user-friendly in every language and culture. We value your input and would love to hear your feedback on our localization efforts. How to Provide Feedback: Please fill in the feedback form below to report localization issues, share your thoughts and suggestions: Lucid Localization Feedback Form What to share: Language-Specific Issues: If you've encountered language-related problems, report them. We want to fix language inaccuracies and improve readability. Cultural Considerations: Highlight any cultural issues that affect your user experience, such as graphics, icons, or content that may not be culturally sensitive. Suggestions: Have ideas for how we can enhance our localization? We're all ears! Your creative solutions are welcome. Fair warnings:  We may not be able to resolve every single rep

730
Coumba D
R
Lucid Legend Level 3
rvassilatosLucid Legend Level 3
asked in Product Questions
Export to Visio

Is it possible to export only one frame from lucidchart to visio? I am attempting to do this and it’s grabbing all 15 pages.  steps taken: highlighted section, right clicked the section, clicked ‘export selection’, visio not an option highlighted section, clicked ‘file’ on the options panel, export, clicked visio. This gave me a downloaded browser version of visio that i am unable to edit (which is probably a license issue) but it includes the entire board and not just the selection

1251
Leianne C
ed.chan
ed.chan
asked in Product Questions
How to turn on/off Line jumps in Lucidchart

Did a search on the forum for this but looks like last post was 2017.  Not seeing the Page Setting on the the current GUI. 

11353
Leianne C
F
filip.gorloff
asked in Product Questions
Lucid chart failed on force conversion after migration to cloud

 Hello, we’re facing permission issue after lucid chart migration from Confluence DC ( 7.19.6 ) to Confluence Cloud. On on-prem instance we’re using same lucid chart user as in cloud: On confluence server we have a lot lucid charts which are attached from private resources. They are displayed correctly:  On same page in cloud we’re facing restriction to see those diagrams: Most of our diagrams are created by external customers so as i said, diagrams are not part of our lucidchart team. We need to move all diagrams as a crucial part of our pages. To do that i’ve tried to run force conversion but got this for almost all pages: This is our second test migration, im pretty sure that in first one ( around 2m ago ) i was able to do force conversion for all diagrams. Im stuck on this, there is any option to move those diagrams without manual intervetion from each owner ( 465 diagrams so will be hard to please each owner to put diagrams in new place )? 

773
Coumba D
Phillip W
Phillip WLucid support team
asked in Product Questions
ChatGPT Troubleshooting

Hey Lucid users -- if you are experiencing issues with the ChatGPT Plugin there are a few things you can check: When working with the Lucid ChatGPT Plugin is that it is only available to premium GPT-4 users. Could you try generating a new diagram in a different browser as well as in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.  If those steps don’t resolve the problem give us a heads up with the following information: A screenshot of the issue. A screenshot of what you see in the dropdown when you click "Used Lucid" after having generated your diagram. The URL that the "Edit the flowchart" link points to. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Ja

2034
Micah
J
jheirema
asked in Product Questions
Face chart/face book/ trombinoscope

Hello! I’m new to this app and I need help creating a very simple chart from a set of data. I have imported a google sheet document with data from my employees. The organizational chart works great.What I need to do is a simple “trombinoscope”, that is, a simple chart with names, faces and emails using the data I imported. I see that lucid offers a “trombinoscope” template (attached image), but I don’t understand how I can fill that template with the information I have imported.Is that possible using the “team” or individual suscription? Is it possible at all?Can someone help me with this? I’d be very grateful!  thank you,Juan

542
Flavia D
R
RCrpz
asked in Product Questions
Lucidspark Timelines - Sizing and Editing of Fonts for Dates and Milestones

I’m really liking the Lucidspark Timeline.Love the agility of being able to drop cards in there and moving them around.Also being able to select date ranges, and adding milestone.And before putting in an Idea or feature request I want to make sure i’m not missing how to do certain things that I’m having trouble with.Is there no dynamic resizing of LucidSpark timelines? I can currently drag/resize horizontally….but not vertically or diagonally. Ideal is a dynamic scale resizing when you drag a corner diagonally.Also - are we not able to edit the size of the Fonts for either the Timeline Dates or entered Milestones?I know for Milestones I can change Font color and Bold/Unbold….I wish I could size the fonts.I really like including Timelines however end up fighting scaling/sizing issues due to the size of the rest of the shapes i have built out (which are resizable) but Timelines appear to be locked in size.

2091
Leah W
R
Lucid Legend Level 3
rvassilatosLucid Legend Level 3
asked in Product Questions
Link Usage

I’m looking to ‘secure’ a link for a selected group of people, is this possible? Things I’ve tried -Had a link expire after a specified time. Did this not work link was still accessible after it expired Users are still able to copy and share the ‘url’ of the board Gave users ‘edit only’ access Users are still able to copy and share the ‘url’ of the board

1289
Phillip W
Nick O102
Nick O102
asked in Product Questions
Smart Container formatting

I am a newb but like the functionality of Smart Containers for auto formatting of some structured information I am capturing. The challenge I have is that I cannot change any of the formatting in terms of the size of each of the objects in the container. I.E. I would like 4 boxes arranged in two columns and rows (have that sorted) but want to make the entire container and contents scale larger (can't find a way to do that). There are some other idiosyncrasies but solving this would be huge for me. The main functionality I want is for the elements to automatically line up and the ability to click the add button to add new elements (variety of reasons I want the add button and not just hit enter to add a new line) If there is a way outside of smart containers to accomplish this I am all ears.

7023
Nick O102
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