Product questions

I am looking for a way to distribute a group of shapes both vertically and horizontally, evenly spaced, within a given space (on the canvas or could be within a container), without having to first move all the shapes around manually.Essentially, take a pile of shapes and distribute them into an evenly-spaced grid with the click of a button.Example: Any and all suggestions on how to accomplish this would be appreciated. If the ability to perform this operation does not currently exist, please add this to the queue!

When working with the UML Markup on long UML sequence diagrams, I noticed that whenever I type changes the whole frame scrolls to the top. This means that modifying markup that’s further down (that one needs to scroll to) is impossible without having to scroll after every character. I have ended up writing the markup outside of lucid which kind of defeats the purpose of having the markup editor in the first place. Is there a way to prevent this?

I have a predefined background shape, is there a way to add 2 text fields to this shape that are locked onto the shape, without grouping these?We have to randomly place this icon a few 100 times to a lucid, and move these around. Constantly selecting the shape, text fields and then moving them around is cumbersome. Adding them to a single group is a workaround, but this requires extra clicking and we want to avoid that. Is there a way to predefine the text locations?  

Every time I replace the data set in an org chart, it creates new employee fields for each shape, which would require me to select all the shapes and select all the new employee fields to update to the data.  Is these a way to link a data set to Google Sheets and keep all the same employee fields the same each time the linked data is replaced?  I need to replace the data set when adding new employees.  The image below illustrates that the 2 different data sets (example: 1.- Employee ID & then Employee ID (at the bottom), and then if I were to replace the dataset again, then it would create another version (1)1.-Employee ID.  

Hi, Very new to lucid charts.When i open a template or item that has DRAFT, when i click shapes a popup menu appears where i can see BPMN 2.0 shapes (and font name up top of page). But when i am opening a saved file i have created where i used BPMN shapes, i dont have the ability to see this pop up menu only a skinny menu with icons appear at the left.Is there a way to have the shapes menu appear? I am using browser

Hey folks, I previewed a specific retro template (Sprint retro - new) that I’m interested to use. However, once I select the template, not all of the elements seen in the preview are on the board. Is there any way to get access to a template as previewed?  Thanks! Allison

I have created a template with some swim lanes and a shape library for our teams to use so that we have a set of diagrams that look the same. I magnetised the swim lanes, but don’t think I applied anything else to the template. A user is trying to lock content in her own diagram which she created from the template but she can’t and gets the message that the template owner has prevented locking.any idea what I have done in my template and how I can remove it? is there anything I can do to support the user with her diagram now?thanks

How to draw on a pasted photo with the pen, marker, lines etc. When I draw, the line hides bihind the photo. Moving the photo to the background and the line to the foreground doesn't help! 

Is it possible to set up automations that enable us to track and create an isolated view of specific roles within different processes?For example, when I click on a role, it would show all the processes that this specific role is part of. Thank you in advance!

I’ve uploaded a company font (ttf, variable weight), and not the font is in the list of fonts but can not be selected or managed.This makes Lucid unusable, as the font is the new company font and I need to use it by default.Is there are way to fix this? I don’t see any way to reupload, delete, deselect, or correct this issue, and I have to use other fonts for my graphics, something unacceptable.

I created a timeline, with cards and status. I’m unable to add a progress bar. I did reference the article where it talks about how to add the bar, but it’s not working. I may not be doing something right. Please advise. 

Hello, Did anyone managed to draw multiple security groups for a single object in Lucidscale AWS instead of having multiple security groups with one object inside and in this case duplicating objects? We do use few security groups per EC2 and I would like to have clear view

Hello Everyone,I'm contacting the community because I'm working on a project that calls for Lucidchart to integrate seamlessly with a few other tools I use, and I'd be interested in hearing your opinions and experiences.For some background, I oversee a group of people who often work together on challenging projects, and we mainly use visual aids to successfully convey concepts. Although Lucidchart has been an excellent tool for making flowcharts and diagrams, I'm looking into methods to integrate it with Trello, Microsoft Teams, and Google Drive to improve our productivity.I've perused some of the documentation, but the following piques my curiosity in particular:Best Practices: When combining Lucidchart with these tools, what are some best practices you've discovered? Does the integration run more smoothly with certain features or settings?Typical Mistakes: Has the integration procedure presented any difficulties for you? How did you handle them, if you did?Real-World Use Cases: If yo

Has this happened to anyone?When searching for a saved document in the ‘recent documents’ section in my profile, I can see a particular document  - the diagram appears blank in the preview, but after a few seconds hovering over the preview, the diagram appears.When opening the document, the diagram is not there. It doesn’t appear after a time - it’s simply gone.If you close the document and see the preview again, the same thing happens as before - the diagram appears in the preview after a few seconds.None of my other documents are affected this way.  Any ideas on how to fix - or is this a bug?

Starting Monday, I found that all of my previously created documents were missing in Lucid.  I had a folder under “My Documents” with all of the various sub-folders and 5+ years of work.  Starting Monday, that folder is gone.  I can still get into Lucid and I can create new diagrams, but all existing are gone (and checked trash).  I checked with our admin and she can’t see what is wrong and suggested I log a ticket, which I did.  Not sure of the status of that ticket since as of this morning, the link no longer works.  Below are some other points.Everything that has been shared with me is still present and I can open. No changes in my license. I believe I got a message from Lucid of a new version last week. I found links in browser history and elsewhere and when I click them, I get a message that I don’t have access to the diagram.   None of the stuff that I was working on last week appears in the Recent folder. I tried a Confluence page that I created and from which I linked to a Luci

Please stop making Lucidchart “easier” to use, because it just makes it harder to use. Every time I try to use it, there is some new undesired automatic behavior I have to figure out how to turn off.This time it’s lines automatically connecting to shapes that are no where near the end of the line.  I have a line where I want it, and then I move a shape that is in the general vicinity , but no where near it where it would think I want it connected and all of the sudden the line connects itself to the shape I just moved for no reason whatsoever.HOW DO I TURN THIS OFF???Before:  After moving the “white return” shape a little to the left, the line moves when I didn’t want it to.  WHHYYYYYY?  It’s so annoying.

I’d like to include a frame(s) of content giving newbies to Lucidspark the very basics on how to get started on the board. I’m specifically interested in Lucidspark. This will be placed before the main board content, so for someone perhaps coming to Lucidspark for the very first time, they’ll have some hand-holding to get comfortable. Just some instruction on navigation, toolbars, simple editing and formatting.Is there a template anywhere with content like this for a Lucidspark board? I’ve seen a few Getting Started videos which are good, but I want this content displayed right on the board. Thanks. 

I have a diagram that display Datacenter layout, Cage, Rack and each rack , which in my case is 42 Unit. and i have googlesheet with my inventory , which also have pretty much the same information( Cage name, Rack name  and Unit no(1-42). I am able to link lucid chart to googlesheet and also link the each server that belongs to each rack/Unit. But this is manual and very tedious.I am looking for automation , where the lucid chart should be smart enough to find what are the servers that’s in the googlesheet, and update/modify/add the charts with the cage/ rack and unit information on its own.

Entity Relationship diagrams allow you to represent elements of your databases visually using entities. They also allow you to represent the relationships between your databases using relationships. In this example an ERD has been built to represent the relationships between six school databases:Students Groups Teachers Subjects Subject Teacher MarksEach database contains information that relates to information in another database but to avoid confusion the data is organized into separate databases. Without Entity Relationship diagrams (ERDs) it can be difficult to understand what information is stored in your databases and how to use that to your benefit. ERDs set you up for success because they allow you to visualize and in turn better understand how your databases relate to each other.Here you can find one entity shape for each database: Marks Students Groups Subjects Subject Teacher and Teachers. Beneath each entity you find various attributes or additional information that are dir

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations: Import Jira Issues When importing Jira issues, switch between instances to show issues from the specific instance you’d like to import from.  New Jira Issue When creating a new Jira issue, switch between instances to create a new Jira issue in the selected instance.  JQL query sync When using the JQL query sync feature on a dynamic table, select an instance that the JQL corresponds to.

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is similar to Visio objects glued to Visio Guides.ButAs far as I can tell the whole of an LC object has to be inside the bounds of a container in order to be Magnetized. Is this true as it will ma

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?