Hi @robin b104 thanks for posting in the community! While a text box will allow you to push Enter and move to the next line down normal shapes will not. To push the cursor down a line you have to use 'Shift + Enter'. This also works for adding bullet points in a text box but not a process shape.

The shortcut to add a new bullet point is 'Control + Enter' if you use this in a process shape you should be able to add a new bullet point to a new line. Please take a look at the GIF below to see this in action. 



I hope this helps. Please let me know if you are still experiencing trouble with adding a new bullet point or if you have any questions!

I have this same question, but Lucid does not seem to be working the way described above, now (at least for me).

Indeed Shift-Enter does allow me to start a new line in a Process box (Good!)

But, Ctl-Enter does not put a bullet point at the head of the new line.

Any chance you can clarify, perhaps something has changed in the last year.

Still, my goal, Process Box with a bulleted list within it.

Thanks!

I ran into the same issue in which ctlr+Enter took me to the next line but did not provide the bullet point. So I placed a dash as a substitute to the bullet point.  When this was done a bullet point was presented.

So to get a bullet point the following keystrokes were used:

1. Ctrl+Shift
2. A dash ‘-’ followed by the Space bar

Not the bullet point was not presented if shift+Enter was used to present a new line.

This was completed using:
Palo Alto Prisma Access Browser (Version 131.86.2948.3, based on Chromium version 131.0.6778.86 (Official Build) (64-bit)) on a Windows 11 Version 23H2

Hi ​@TomCon and ​@GregNStuff-W, thanks for your posts!

Lucid is optimized for Google Chrome. For best performance, we recommend using Chrome. Could you please confirm whether this issue occurs in Google Chrome for you? 

Let us know!

​@Zuzia S ,

I see that I made a mistake on my step one as it should be Ctrl+Enter.

Either way I have tested on a pure Chrome browser and I am seeing the same issue and after completing the Ctrl+Enter I have to place a dash and space for the bullet point to be presented.

So Windows is the same version as provided above but the Chrome Version is:
Version 131.0.6778.86 (Official Build) (64-bit)

I also tested this on another Windows machine with the same results:
Windows 10 Pro 22H2
Chrome 131.0.6778.70

Hi ​@GregNStuff-W thanks for your response and for providing that additional information! Placing a dash and a space is indeed an alternative to adding a new bullet. If Ctrl + Enter does not seem to work for you even in a Chrome browser, could you please try Cmd + Enter and let us know how it goes?

Cheers!