+1Dear community,
I uploaded an own font in Lucidchart and it is now visible in the dropdown menu of the fonts but I can not use it because it is grayed out. I already uploaded it again but without any result.
FYI: I have a paid account.
What is going wrong? Thanks in advance for your support.
Best answer by Leianne C
Hi
Since this may require us to take a closer look at your font file, I’ve gone ahead and created a support ticket for you. Please keep an eye out for an email from Lucid Support. Thanks!
+15
other users have had similar issues in the past. I would like to direct you to one of the related posts:
If you click on this thread, you will find a link to a support ticket form that you can fill out.
Also, it is not currently possible to delete fonts. However, you can submit a feature request in the Product feedback section or vote on an existing similar feature request.
+15Hi
Since this may require us to take a closer look at your font file, I’ve gone ahead and created a support ticket for you. Please keep an eye out for an email from Lucid Support. Thanks!
+1
I have received an email for a support ticket so this thread can be closed from my part.
Kind regards
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