Product Questions

I have imported dataset and received the Smart Containers, however, I want to use each containers separately for a diagram on the other page. I want to still keep the connection between the single container with the dataset and other containers too. Right now, I cannot even seperate or use a single container individually. How to use each containers as a shape for my diagram without losing connection with each other? So when I update my dataset I can refresh them all.

Is there a possibility to get multi-colored lines for people that design wiring diagrams with this software. I need to be able to do two color lines. It doesn't matter if its linear or in the dashed format. There are many instances where I need s black/blue, gray/green and what not. Thanks for any input.

Hello - we have an organization of around 500 employees. We want to be able to share the org chart with the company with a published link. However, when we look at the publish link, we are not able to expand and collapse different supervisors to see their departments. Is there a way to do this on a live link?  Thanks. 

ive have always had the same work flow,  i take a network switch map from visio,  import into lucid.as of recently the line numbers (text on the line connectors) are not showing up in lucid.  I know they used to as i have many maps with 100s of them. (same flow, UVexplorer → visio → lucid)  Same versions of both UVexplorer and visio. I have even tried now importing those exact same vsdx files (that were used in the past for lucid charts that do still have the line labels), and i still only get the connected lines, but no line labels.All of the shape data is there, but the lines are blank (just lines no labels). as i work around, i figured i could use this formula:{{=THIS."IF Name"}}(or the @.”IF Name”)  to label the lines,  and it works

I am coming close to the limit of my “unlimited documents” (yes, it is the documents, not the images that are taking up storage….). And ultimately I need more storage space.  I am an individual user, and honestly do not need 3 licenses, but I do need the space.  Cleaning up files is not an option….I need space. My question is this:  For the Team version of Lucid, it is 1GB per team member/license…. since I am an individual: Can I just be all three team members? If so, do I need to have a different email for each one? Or can I just have it all under a single email? I have tried emailing support, but no answer. I don’t want to be paying an outrageous fee if I don’t end up getting the space needed.Thanks!!!!

*** Can’t edit the typo in the question - Where not Were***There are many posts with replies from Lucid staff with links to articles that no longer exist, 404.What is the current articles on how to make your own shapes?https://help.lucid.co/hc/en-us/articles/207299896-Lucidchart-Basics-Work-with-Shapes-on-the-Canvashttps://help.lucid.co/hc/en-us/articles/207300256-Lucidchart-Basics-Access-Organize-and-Share-Shapes#collapseTwo

When loading the following input to ERD import nothing happened. The export is coming from postgres - I followed the export schema from RDS. 

The screen for all of my charts started appearing black. I can still select new shapes and see the rest of the UI but the whiteboard is blank and black. 

Can You please suggest how we can track the baseline plan against the progress in lucid timeline?Example if the task is scheduled to be completed by January 31 and the task had to be extended until Feb 14 then how can this be indicated in Lucid. If the task is extended then extended part appears in a different colour. Is there any feature to track this?

Often, my documents, which I start in the upper left corner of the gray space, MOVE.  I will open the document and find all gray.  Then I have to hunt for my document.  Sometimes, the sliders are super hard to see.  So frustrating.  How can I fix this?

I have trying to make a family tree from a spread sheet. Lucidcharts’s sales page FAQ says that data can be imported with the use of “our family tree creator”.  How do I access said creator.  I can’t find information on it.  When I click the “Learn More” link it takes me to the Org Chart info page.  That’s not what I want.  I want Family Tree or Genealogy chart template information on how to load data from a spreadsheet. 

I’ve worked with Mural before at another company and they had a function where I could see who would drop images in the board. Is there a way in LUCIDSPARK to check who dropped an image or who edited text?

Hi, Can someone tell me how I go about submitting Ideas, Requests for Enhancement, etc.? Thanks, Kevin 

We have a board with different assignees on different cards. How do I find all the cards assigned to me? 

There is lots of information to change the color, size, text or other attributes of a shape but not how “unlock” a shape and edit it to your liking. Specifically, I am trying to edit the router shape in Networking but it only show 4 ports. I want mine to show 8 ports so I want to edit the image but I cannot find how to do this. All comments are appreciated!

I created a diagram and I am trying to export the diagram. But the Export Selection option is greyed out.

How can I change the Lucidchart document from portrait to landscape or vice versa?

You can use dots and shapes to make voting sessions simple and accessible for all users, regardless of their Lucid plan. After hosting a brainstorming session in Lucidspark, open a dot quick shape bank by:Click the More tools icon from the Primary Toolbar on the left-side of the canvas. Select

I have a Lucidchart I am working on with only 6 people.  I want to notify them of something in the diagram.  How can I add a comment to all 6 people vs. @’ing all of them by name?  The Lucid prompt says to enter “@all”.  However, that also says “all collaborators”, and shows the list of our entire organization.  That makes me believe my comment will go to everyone and not just the 6 people on that chart.   

Hi there - attempting essentially the same formula as described herefor a sum of finances within 1 given year, tried with;{{=SUM(IF(@"FY Plan" = "2026" @"Opex FC" 0))}}per guidance but all I get is an ‘Unexpected end of expression’ error

I keep getting: “Error. We were unable to insert your document.”I’ve tried three different lucidchart charts. PINs for two of them: 9f4ZYHpRxtvm  4k5S2WuONmY0I’ve restarted the browser.I’ve uninstalled and re-installed the extension.The console (Chrome on windows) shows only:       Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.But if I click on Issues (in the console), it shows one issue:  The Content Security Policy (CSP) prevents cross-site scripting attacks by blocking inline execution of scripts and style sheets. To solve this, move all inline scripts (e.g. onclick=[JS code]) and styles into external files. ⚠️ Allowing inline execution comes at the risk of script injection via injection of HTML script elements. If you absolutely must, you can allow inline script and styles by: adding unsafe-inline as a source t

Hi,Many thanks in advance for your help! I’m dragging and dropping Lucid Cards out of a  Timeline Diagram. When I do this, they freeze, I can’t move them anymore (they are not locked).I don’t think that my document has too many shapes. Sincerely,Bruno 

I’m using the new “custom shape bank” feature and I highlighted and dragged the post its on the right into the ‘custom shape bank’ exactly as is, but it changed the order of the post it colors. Is there a way to fix this?   

All the sudden every single one of my existing lucidchart documents are completely void of color. (that’s a lot of work erased!!) and when I try to color-fill the shapes or create a new shape and add color, it doesn’t work. The only thing I can do is change the color of the lines of each shape but I can’t fill anything with color. What is going on?! That will be hours of work to re-color every shape…. if it even worked. I’m also paying for a subscription so it can’t be that. 

All the sudden all of my existing charts are completely colorless and I am not able to add color back into any of my shapes!! This is hours of work, please help.