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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,588 Topics
  • 13,540 Replies
5588 Topics
Nancy P
Nancy P
posted in Product Questions
Can't Select a Line in a Text Box in Chrome

I can no longer select one line of text in a shape. (i.e. change some text to bold italic etc.)  I discovered the issue is in Chrome and switched to Safari.  Very frustrating issue since I was under a tight deadline. It worked a month ago--but not now.     

53
Phillip W
11 months ago
Mario D
Mario D
asked in Product Questions
Guest cursors not visible and their contributions not appearing in real-time.

Our organisation recently started using LucidSpark.  We've created boards for workshop that are being held fully online/virtual.  Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.  The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time.  Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear.  This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement.  If you refresh the web page the updated content appears.   We've looked at all the board settings to ensure that these are not causing the issues.  They seem fine e.g. "Show Cursor" seems to be enabled though grey out so not c

146
Leianne C
11 months ago
Manny N
Manny N
posted in Product Questions
Scale tool

I somehow have lost the Scale Tool at the bottom left. The gear is no longer there and my diagram is now stuck in meters.  Changing the Units in the Document Settings also does nothing.  No matter what unit I pick in Document Settings the diagram stays in meters.  Is there something I should do to correct this to go back to feet/inches? 

511
Leianne C
11 months ago
Gavin N
Gavin N
posted in Product Questions
Possible to externally store Lucidchart diagrams?

I'm wondering if there's a way to externally store Lucidchart diagrams since I just realized I am coming to the end of my 1GB storage on my account. The Google Drive integration feature would be nice (does not work properly with my account) but if I'm not mistaken this will only allow syncing of already-stored Lucid docs to Google Drive rather than external storage. I'm also not about to pay 100-200$ more to upgrade my membership for a few more GBs of storage which doesn't seem even a little reasonable. I am doing my clerkship year of medical school and use Lucidchart daily to call up & review my pathophysiology diagrams while on the job while creating more as I learn. Please help

211
Leianne C
11 months ago
Abigail R
Abigail R
posted in Product Questions
How many participants does Lucid Spark Support?

I want to use a Lucidspark's whiteboard feature in a 120 participant workshop. However I'm unsure how many people a single whiteboard can support. Also is it hard to manage that many people on a whiteboard?

381
Leianne C
1 year ago
Bruce
Bruce
posted in Product Questions
Shape - double sided arrow - not able to find

I want to use this shape in lucidchart but can't find it.  Anyone know where I can find it?  I have searched all the shape libraries.  Looked in the templates and data content.    

561
Leianne C
1 year ago
Michael C103
Michael C103
posted in Product Questions
Can a site map be exported to text (outlined) or csv (outlined into columns)?

Hi guys Can a site map be exported to text (outlined) or csv (outlined into columns)? I can't see that that's possible? It really should be because after doing the sitemap for a website it's useful to see a simple Outline version of it in text. Whether that's in a doc (e.g. Google Doc) or a CSV wouldn't matter that much (and both options would be nice). Possible? Do you see the use case here? Thanks! MC

193
Leianne C
1 year ago
Patrick M102
Patrick M102
asked in Product Questions
How to import shape into Lucidchart?

What is this Icon with the arrows? i can't find it.   

1903
Karsten B
1 year ago
Zareen I
Zareen I
posted in Product Questions
Driver Diagram templates

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

341
Phillip W
1 year ago
Dave W
Dave W
posted in Product Questions
HOw can I format the field names that I'm showing in an org chart?

Have a group of org charts. showing several fields (text form) and want the field names to show as well. How can I format these field names to something other than the default 'grey'?

225
Leianne C
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Sync Layer Visibility - Layer ExportFAQ

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific Layers To export specific layers when exporting a document follow these steps: Select the layers you would like to be visible. Choose 'Sync Visibility.' Export your document. Refer to the gif below for further examples of how this can be done.

990
Leah W
1 year ago
fei l
fei l
posted in Product Questions
How to disable drag a line from object? It is killing my patience my trust my money.

I can't bear it that I always drag a line when I want to resize or move an object. It is such an absurd feature an awful design as nearly 99% action are failed as I have to undo and redo it one or two times for every moving or resizing.  Why does the UX designer think this feature much more important and prior than resizing and moving?

103
Addie
Lucid Legend Level 1
1 year ago
Giasoumis G
Giasoumis G
posted in Product Questions
Inquiry Regarding Automation of Diagram Modifications using ChatGPT

Dear Lucidchart Support Team I am reaching out to inquire about the capabilities of Lucidchart in conjunction with the use of OpenAI’s ChatGPT specifically regarding the automation of diagram modifications. My objective is to automate the process of modifying diagrams such as updating a flowchart by replacing a specific box with an image using conversational AI commands. While I am aware that ChatGPT can generate textual descriptions and potentially code for creating diagrams I am interested in learning if there is a way to integrate such a feature to directly modify visual elements within Lucidchart. Here are my questions:1) Does Lucidchart support any form of API or integration that would allow for external scripts such as those generated by ChatGPT to modify diagrams or flowcharts within the platform?2) If such functionality is available could you guide me on how it might be implemented or direct me to the relevant documentation?4) Are there any plans for Lucidchart to support AI-dr

211
Richard U
1 year ago
Tim V102
Tim V102
posted in Product Questions
Anyway to disable the drag line from shape?

I'm not a power user by any means but I find the constant red dot to drag a line from shape the most annoying "feature" of Lucidchart. I'm just trying to resize a shape and I can't because of this. Is there anyway to turn it off?

133
Addie
Lucid Legend Level 1
1 year ago
Lika.Gahramanova
Lika.Gahramanova
posted in Product Questions
Swim Lane Labels

How can I add swim lane label to the opposite side of the chart? I need to be able to see where I am when I am at the end of the long lane and I dont want to color it.

173
Addie
Lucid Legend Level 1
1 year ago
Alex Y
Alex Y
posted in Product Questions
ClickUp Integration

When integrating with ClickUp the following error is thrown i have unlinked logged out and tried this across several days but it does not work. I am the ClickUp Owner/Admin so have all the appropriate rights etc. 

711
Leah W
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Diagram Key

I understand what a diagram key is but what are all the other ways it can be used?  Is it only to show what a shape is for or being used? 

421
Flavia D
1 year ago
NAIK B
NAIK B
posted in Product Questions
Electricity Management System

draw a entity relationship diagram for my project Electricity Management System

51
Leah W
1 year ago
Ryan W101
Ryan W101
posted in Product Questions
How can I limit or restrict an embedded document in LucidChart?

I created a document and went to File > Embed and created the HTML code to Embed the document. Here are my problems: The link in the HTML is public so if it's shared anyone can open it. That might not be a huge problem but it appears everyone has full control and can edit the document. My questions are: Is there a way to limit who can open the embedded link? Maybe an IP filter or some sort of authentication or access requirement? Is there a way to limit the embedded link so that one can only view and not edit the document?

220
Ryan W101
1 year ago
Jared M
Jared M
asked in Product Questions
Org chart refreshes data but does not reflect on org chart

Unfortunately I have followed all the posts about refreshing data which it does (as my org chart is connected to a google sheet) but it still does not reflect those changes on the actual visualization. I have enterprise and I need this to automatically update as we have many new hires each month and it's impossible to keep track in two places so we only want to change in google sheets. I've gotten some help from your team but they just ask to make a new sheet to test it out and they say it works. I get that. I need it to keep updating from my current sheet.  35 licenses so far hundreds to go in the future - I need this fixed. 

303
Karsten B
1 year ago
nareesh.komuravelly
nareesh.komuravelly
posted in Product Questions
How to make sections in the outer circle?

How do I make sub sections in the outer circle i.e. between 2 circles? Screenshot posted in comments for reference   

03
Karsten B
1 year ago
Dave W
Dave W
posted in Product Questions
How can I import a PDF or vector art into an org chart and hide the bottom bar of it that shows the name?

So when i import a .png or .pdf into an org chart it seems to always show the name of the file on the display as well.   how can I hide this?

535
Micah
1 year ago
Tushar K
Tushar K
posted in Product Questions
How do I add a text box instead of a sticky note like how it use to work before

There was a recent change made to Lucid chart where the double click results in addition of a sticky note Can you please revert back to the previous functionality to create a text box instead of a sticky note or add a new feature to customise the double click. I am finding the new change very unproductive

632
Micah
1 year ago
Dennis M101
Dennis M101
posted in Product Questions
Error when embedding LucidChart in SharePoint page

When using the LucidChart webpart in SharePoint all was working fine previously however after going through the process of navigating our team folders and choosing a chart to embed it comes up with this error... Sorry... Our servers experienced an error. Please refresh the page and try again. When you publish the page the webpart says no chart was selected. Is there currently an issue with the SharePoint/LucidChart integration for the webpart?  

2195
Tine
1 year ago
Jace T
Jace T
posted in Product Questions
HOW DO I MAKE AN INFOGRAPHIC

I need to make an infographic for school but can't find a single template for it.

251
Leianne C
1 year ago
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