Product questions

Lucid charts has been slow, sluggish, throwing errors for a few weeks now.  What happened?  Please fix this. We use this every day across our organization.  I use Google Chrome, nothing changed on my end.  Clearly you are having performance issues on your side.  Also, it definitely started one day when I received a ton of java script errors and other things due to some sort of change you made.   

I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198

I can't select individual words or text fragments (only the entire text). This applies to both table text and regular text fields. I can select everything or nothing.Interestingly, the problem has been occurring for several days and not every time. However, it is frequent enough that it completely prevents me from working on the text.What could be the cause?

I have noticed over the past few moths that the service is slowing down. It is now becoming unusaable.  Even basic scolling actions take up to 30 seconds to respond. 1. We use a super-fast broadband connection. 2. Firefox browser. 3. Blank drawings - so no issue about content causing the system responsiveness to slow down It raises the question as to whether you have sufficient load capacity on your servers.  Please advise what your plans are to correct this issue.  I cannot believe that we are the only people suffering from this? Thanks

Dear community, I uploaded an own font in Lucidchart and it is now visible in the dropdown menu of the fonts but I can not use it because it is grayed out. I already uploaded it again but without any result.FYI: I have a paid account. What is going wrong? Thanks in advance for your support.

I want to do an import via google sheets. I did connect lucid to google sheets. It worked the 1st time and I was able to build an org chart based on google sheets. Now i created a new google sheet and want to import it to build a new chart. When I go to import data / google sheets and I type the first lettersof my google sheets, lucid does not find it. I’m sure I created it, it’s in my google drive.   

I see there is a feature to use mermaid markdown with the “Diagram as Code “  Feature.  I do not see this feature, and I am not using a “free” account.https://help.lucid.co/hc/en-us/articles/29549366940948-Diagram-as-code-with-Mermaid-in-Lucidchart

When I import PBI from Azure Devops, the content of some of them is deleted. Only the PBI status remains displayed. ON ADO, I don't see any difference in the content of the PBIs, which are displayed correctly.   

I want to create lists within the Process box. There is a feature under Text Options called Bullet & Lists but it makes the entire text blurb one bullet point. How can I make a list of points within one box? Additional to this hitting the Enter key which in word processing software would drop the following text to the next line takes me out of the Process Box altogether. Is multiple list points possible?

I've just started trialling Lucid Chart so apologies if this answer is obvious. I simply need to sum the values of manually entered data in a Lucid Chart table. How do I do this? I do not want to use linked data etc. 

I’m trying to do free hand drawing and Yeah, I’m sorry to say I can’t find the pen in the toolbar.

We are currently exploring the integration of Lucid with Canvas assignments and have noted that once a Lucid document is linked to an assignment, it remains static, with any subsequent updates to the Lucid document not reflected in the Canvas assignment.We are seeking guidance on the best practices recommended by Lucid for instructors who wish to modify a Lucid document after the assignment has been set up to ensure that these modifications are visible to students within the assignment.Through our testing of various scenarios involving updates to the original Lucid document, we have observed that the new changes are only visible to users/students who have not yet accessed the assignment. Furthermore, these updates are reflected in the Student View in Canvas.In light of this, we would appreciate your insights on the recommended approach for managing updates or changes to Lucid documents within Canvas assignments. Specifically, we are interested in understanding how instructors can ensur

I'm exporting an ERD to SQL Server. The diagram consists of one entity with relationships to three other tables. Looking at the generated SQL the foreign keys are set up incorrectly. A FK that references table A for example uses the column that is the foreign key to table B.Am I doing something wrong? Any way to fix this other than manually edit the generated SQL each time I export?

Hello,I have seen there is a Pie Chart object, but being honest it is not as good as Visio, and wondered if you can point me in the right direction to reproduce the following:And with Boxes (with the same coloured segments)I cannot seem to do either in Lucid, and currently having to create the circles in Powerpoint.  Though no current way of making the (coloured) squares, unless I use Visio.Any help would be greatly appreciated. Thanks in advance.

Hi,I’ve seen a couple of topic regarding this, but seems, the issue still here:Contextual panel constantly hides and shows as result, working area constantly changes its size and toolbar moves right and left.“Contextual panel” button doesn’t change this behavior. It hides panel if it is opened, but doesn’t prevent panel to be opened on next click on shape. I would be even ok to keep it opened if I can’t hide it. But constant open/close literally kills me. Update: I have this issue in Lucidchart + Mindmap, panel toggles if I click on map nodesAnd it seems, that the issue (?) has place, if I click on diagram free space - an then click on node, or visa verses. 

What happen with my documents if I cancel Individual Plan for some months (about 8 aprox.)?Could I still see, download them? 

How to add small numbers on Arrows in Lucid

We have a user that states he cannot move to Lucid due to missing functionality.  He needs to match the feature of Visio that allows the export to SVG format and a choice to Include or Exclude Visio data.  Is this available in Lucid somewhere we are not seeing? Why Visio Professional, with feature of ‘export to svg with data:Visio has function to export diagrams as SVG with each drawing element. Within the exported SVG, elements are constructed as an individual groups including any text overlay, with text exported as literal text, using SVG text element.With the Desktop move from Visio to Lucid, we have identified that Lucid does not export to SVG the same as Visio. Elements are not exported as textural representation. Elements are all exported as individual path elements within one group.

I have an odd issue with right-click drag on canvas. It only appears to be happening in one browser, and not another. I am using Opera, and Edge in some casesWhen using Opera, when I right click the canvas, and drag to move, once I release, it immediately opens a new browser tab. When I navigate back to the Lucid document, the hand is still ‘selected’ (looks like the fist) and I can still drag the canvas around until I hit the left mouse button to ‘release’ the hand.When I do the same thing in Edge, as soon as I release the right click after dragging, it just stays on the canvas. Seems this the way it’s supposed to work. Is this some sort of bug with the Browser, or with Lucid?

The current default font is 'Liberation Sans,' but I want to set the default font to 'Lucid JP.'The language in my account settings is set to Japanese.

 Estimados buenas tardes, tengo problemas en la visualización de archivo svg ,Como se puede apreciar en las imágenes, en la imagen 1 se creó un símbolo de una válvula de aguja em adobe ilustrator, en la imagen 2 se puede observar que se pude visualizar correctamente el archivo el cual fue exportado en formato svg, mientras que en la imagen 3 al exportar el svg al la plataforma de lucidchart no se muestra correctamente si me pueden ayudar con esto por favor, lo cual agradecería bastante sin nada mas que mencionar me despido saludos. 

Hi!I am embedding Lucidchart diagrams into SharePoint using the embed feature. Even though I select the smallest possible embed size to match the dimensions of my diagram, I am facing an issue: it’s still possible to scroll within the embedded document. This causes the diagram to easily become "misaligned" if someone accidentally scrolls in the embedded area instead of on the SharePoint page itself.I’d like to lock the view so that the entire diagram is displayed without allowing any scrolling within the Lucidchart area. Is there a way to achieve this? If adjustments are needed in SharePoint or Lucidchart, what would you recommend?Thanks in advance!Best regards,Jens

It would be hugely helpful if the option to hide notes (and comments!) was sticky with the document as a preference. I most frequently use my drawings without notes and comments. When I open the drawing I find I have to hide the comment and note bubbles every single time. This is irritating.Alternatively, if there was a faster way to do this without fumbling through two check boxes in a menu or if these settings could be attached as an action on a clickable object in a drawing this would be an improvement.

I wanted to create a flowchart for one my projects which is about antidetect browsers, do anyone have expereince and can help me, here is the website link for your reference,https://multilogin.com/undetectable/antidetect-browser/

I created the team when I had Google authentication. I had to change to a dedicated user name/password due to a corporate policy change.  Everything else is still accessible.I can still access the diagrams with a direct link.However, I can no longer browse the team documents. I can’t create a team space or go the team hub. It immediately redirects back to a listing of My Teams.