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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,675 Topics
  • 13,874 Replies
5675 Topics
F
FlyingHorses
asked in Product Questions
Vertical and Horizontal Swimlanes together?

How do I create both horizontal and vertical swimlanes such as in this image: https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2020Q2/process-pro-tips/presentation-mode-in-lucidchart.png  

1313
Shantel Gillette
6 months ago
Paul W102
Paul W102
asked in Product Questions
MS Edge Install as app no longer works

Edge browser lets me “install as an app” website pages. I use this to organize my LucidChart documents (in Fences) on my desktop, shown here. Now I can no longer do this. I can install only my Documents page, so I have to root around in it to find what I need.I notice several changes to LucidChart over the past few months. Is the prevention of installing documents one of these changes? What would be the reasoning?

783
Leianne C
6 months ago
Vanessa C101
Vanessa C101Lucidite
posted in Product Questions
Receiving the Free Lucid Access through Canvas

Claiming Free Access to Lucid through Canvas: For Existing Lucid UsersAll Canvas teachers and students can now receive free access to the full Lucid Visual Collaboration Suite through Canvas. To receive your free access through Canvas, Your education institution must have enabled the Lucid integration You cannot have an active, paid Individual or Team plan with Lucid.  If you do, you cannot connect this paid Lucid plan to Canvas.  You cannot be a non-teaching employee; you must be assigned an “educator” or “student” role in at least one of your Canvas courses/instances If you are an Instructor or Student with an active, paid Individual or Team plan with Lucid and would like to claim the free access provided through Canvas, you will need to either… Follow THESE STEPS to cancel your plan.  Note: You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.  After your plan change is made at the end of your billing cycle, return to Ca

6690
Vanessa C101
6 months ago
C
chloehammond
asked in Product Questions
Google Sheets Org Chart Integration - automate colour coding boxes

Is it possible to colour code a cell in Google Sheets that corresponds to the colour of the Org Chart box in Lucid? E.g. I colour code a cell Green, and the corresponding person in the Lucid Org Chart is also green.

242
Lance
Lucid Legend Level 6
6 months ago
H
hannahm
asked in Product Questions
Data Linking and Org Charts

I set up a data link to a google sheets. How do I use this data in my org chart? I want to be able to edit the google sheet and have it auto refresh on the or chart. Right now, I only see the option to upload a google sheet (which works), but then I have to hit manual refresh. 

1007
G
6 months ago
J
jcsacto
asked in Product Questions
What are these bubbles on the lines for and how do I turn them off?

Please tell me how to turn off these little bubbles/pills on the lines that all of sudden showed up in the last few weeks.   

455
Shantel Gillette
6 months ago
L
leiz
asked in Product Questions
Lucid enterprise on Macbook: control+D or command+D

I’m getting really annoyed by the flip-flops of the keyboard shortcut changes, that can happen on any page reload while working on a diagram. Sometimes I’m forced to use control+D for “duplicate”, sometimes both control+D and command+D work well. and it seems that command+D works majority of the time. Same happen to other shortcuts like copy/paste etc. How can I get a stable set of keyboard shortcuts that do not change with the Lucid page loads? 

545
Shantel Gillette
6 months ago
Z
zlawrence
asked in Product Questions
anatomy & pathophysiology

What chart systems are best to utilize?

351
Amelia W
6 months ago
Max R
Max R
asked in Product Questions
Unlicensed users are unable to export a document as a PNG

We have our users in two groups, edit (licensed users) and view (unlicensed users). View users are limited to comment only on our diagrams, and until recently were able to export diagrams from Lucid as a PNG or PDF. Since the interface changes, our view users are unable to export the diagrams. The option is still available, however when they click export > PNG or PDF, nothing happens. The export page does not pop up.

302
Shantel Gillette
6 months ago
S
sawyer.butterfield
asked in Product Questions
Can't export my org chart

I have an org chart that I update frequently and export to PDF every other week. All of a sudden this week nothing happens when I click export → PDF. I can print it and save it as a pdf, but it doesn’t give me the option to crop to content like the export function does. None of the export options currently work for me. I’ve had this chart for more than 6 months and there haven’t been any significant changes since it was created. 

796
Shantel Gillette
6 months ago
T
tripward
asked in Product Questions
Help, lost access to my docs after going premium

hey there, was logged in as my work email address. i was granted a premium license from my employer. i log in with the same email but when i go to one of my documents  i get the you don’t have access message. there is a link to request access. the email is sent to my email add(the same email address i am logged in as). i grant access via the email, but i still get the message i don't have access.

253
Leianne C
6 months ago
A
Amani
asked in Product Questions
Query Regarding Extraction of Lucidchart Diagrams from Confluence Database

Hello Lucid Support,I hope this email finds you well. We are currently using the Lucidchart OnPrem for Confluence plugin in our Confluence Server instance. As we are in the process of migrating from Confluence Server to a Data Center instance due to urgent requirements, we are seeking assistance regarding the extraction of all Lucidchart diagrams from our Confluence database.We have searched extensively within the Confluence database but have not been able to locate the Lucidchart diagrams. Could you please provide guidance on where these diagrams are stored within the database or if Lucidchart stores them separately?We appreciate any assistance or insights you can provide to help us efficiently extract the Lucidchart diagrams from our Confluence database during the migration process.Thank you for your collaboration and support. Best regards,Amani

777
V
6 months ago
C
chriseshleman
asked in Product Questions
Image failing to upload due to pixelation

Hi all,This morning, I’m trying to add a few small images to a Lucidchart board.I’ve been doing this in Lucid for years without a problem. (I’ve been a Lucid user for a solid decade.)This attempt, though, keeps failing – I keep receiving a message that “The image failed to upload in time. Please check your network connection, or try again with a smaller image.”I’ve tried all Lucid’s suggested “troubleshooting steps”:The images aren’t too big (around 1 MB each, well below the 10 MB upload limit), I haven’t run out of storage space (I’m currently only using 4% of the 2 GB I have allowed), and I’ve tried all three potential upload methods (copying and pasting, formally uploading (“inserting”) it from the device, and dragging it from my browser window on the page).It’s also not my network connection, which I’ve checked and double-checked.Has anyone encountered and overcome this issue? 

453
Leianne C
6 months ago
Morgan T
Morgan TLucid support team
posted in Product Questions
Integrate Lucidchart with Canvas

*These instructions are for the legacy Canvas integration, which will soon be deprecated. To learn about the updated integration, which includes access to Lucidspark, check out this help center article.*___________________________________________________________________________________________________Account administrators can add Lucidchart as an external app in Canvas and start linking assignments together to benefit both students and teachers for fast visual learning and easy grading. Read this article to learn more.InstallationAdd the Lucidchart app in CanvasOpen your Canvas Course. Click Settings from the left-hand menu. Click the Apps tab at the top of the screen. Type “Lucidchart” in the Filter search bar. Go to lucid.app and log in to your EDU account. Open the Admin Panel by clicking Admin from the left-hand navigation menu. Select App integration from the menu on the left-hand side. Under "Available integrations", locate the Canvas tile and click Settings. Click Generate OAut

1840
Morgan T
6 months ago
M
m2468
asked in Product Questions
Eisenhower matrix template error.

I am looking at the eisenhower matrix template at the following link:Eisenhower matrix | LucidsparkThere is an error in it as the increasing urgency arrow is pointing to Schedule and Don’t do!  It needs someone from Lucid to correct.ThanksMark

183
Amelia W
6 months ago
S
skyeo
asked in Product Questions
How do i pin "My saved shapes" on shapes panel

Hi everyone,The problem that i facing right now is unable to pin “My saved shapes” on the shapes panel, and this make me trouble every time when i create a new document. I need to manually add the custom shapes from My Library. 

301
Shantel Gillette
6 months ago
N
nitinshekhar
asked in Product Questions
Team Space is missing

As of 07th June, the Team Space link is missing. I can access the documents by searching the documents however the visual way of folder structure and entire team space is missing. I do not see any option to access the same. Appreciate some help here.

1008
Peter Smith
6 months ago
A
Alex Fidel
asked in Product Questions
Import Azure DevOps items error

Hello, I am experiencing issues importing work items from ADO.  I have tried logging off/on ADO in my browser as well as toggled the ADO integration connection in Lucid settings.  Do you have any suggestions? 

691
Quadeshia
6 months ago
B
Byteboy
asked in Product Questions
Cannot import from Salesforce

Every time I try, I get a popup asking if i want try the intelligent diagramming application, and that I have a license waiting for me. If I say yes, it grants me the license and says the page will refresh. Then nothing happens. If I say no, nothing happens.At no time does it ask me for Salesforce credentials.

535
Flavia D
6 months ago
H
horakt
asked in Product Questions
How do I create a unique link for a Lucidchart Shape so I can link from MS Word to a specific section of the Lucid Chart Page?

I am trying to create a unique link for an MS Word document that on click will open the Lucidchart page, with a specific image in focus.  I am able to do this in MIRO, but haven’t figured out how to do it in Lucid Chart, so any advice would be great!

1802
H
6 months ago
Caleb N
Caleb N
posted in Product Questions
Edit Timeline Milestone Text in Lucidspark

I am attempting to change the text attributes-size fonts and text for the "Milestone item" (ie Milestone 1) but to no avail. I am able to adjust the milestone arrow color/size but not the text above it. Please advise. 

766
Kelsey Gaag
6 months ago
Leah W
Leah WLucid support team
published in Product Questions
Uploading ImagesTroubleshooting

Issues with Image UploadIf you are experiencing issues with the uploading images into your document please check out our Troubleshooting : Images Help Center article. If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  Image UploadOptionsYou can insert an image into your diagram by copy/pasting dragging onto the canvas or uploading it. You can upload your image by navigating to Insert>Image> and selecting the image you wish to use.Image PanelYou can search for images and icons right in the Lucidchart editor by clicking the image icon in the right panel selecting “ images” or “icons” and then using the search bar. Once you have found an image that you would like to use simply click on it to add it to your document.Image EditingIf you would like more information regarding editing your images check this community post!

951
C
6 months ago
Morgan T
Morgan TLucid support team
published in Product Questions
Introducing private mode! Brainstorm without bias or influence.New feature

With brainstorming sessions in Lucidspark, it can be challenging to express complete honesty, especially in sessions that have higher stakes. Additionally, the tendency toward "groupthink" often stifles creativity and innovation.Private mode solves these issues by hiding the authors and contents of sticky notes during a brainstorming session and giving you the option to keep authors hidden even after the session has ended.The image below shows a simplified example of what users see during and after a private mode brainstorming session. It also shows the difference between choosing to keep sticky note authors hidden or to reveal them after the session.Private mode is useful in a wide variety of situations, such as:Hosting a retroactive or post mortem after an important project Collecting feedback on workplace culture Evaluating proposals for cost reduction Facilitating sensitive discussions in the classroom Brainstorming ideas for diversity and inclusion initiativesFor more information

1502
Morgan T
6 months ago
Craig M101
Craig M101
asked in Product Questions
Inserting whitespace to add more shapes in a flowchart

I use infinite workspace quite often. The challenge is what happens if I want to create/insert whitespace between two objects so I can perhaps drop something in there. it means I have to currently select and drag and drop.  What I'm looking for is similar to how grouping and swimlanes work. As you drag the swimlane borders it shifts all other objects away from the swimlane and provides more space to work with. I want to be able to do this vertically and horizontally. Works well in some other modeling tools I use. See attached. I can drag that line up or down and it inserts whitespace. If the line is over an object it grows the object as well depending on how far I drag the dotted line. 

232
Ashley C
6 months ago
K
kspratt30
asked in Product Questions
Access Denied when opening one of my documents

Why do I get the following: “Access DeniedYou don't have permission to access "/lucidchart/4a73f356-d780-47f8-9631-0603503d699a/edit?from_internal=true" on this server.Reference #18.15f36e68.1710853767.440d9c38” It sounds like the server can’t launch my request.

1692
J
6 months ago
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