Product questions

Logged in this morning to see all my Diagram Keys across ALL my Lucids were resized to 6 point?!?!? In trying to change this (to then copy and paste across the dozens of Lucids that are currently in-flight), the spacing is all wonky. PLEASE FIX!!!! 

Mind mapping - tab to add horizontal branch not working. Using Chrome. Can you help?

I have been trying to print a copy of our organizational chart from Lucidchart at a custom size of 3 inches by 2 inches. However, when I download the file, whether as a PDF or image only part of the chart appears in the printable area. It seems like the chart is getting cut off or not scaling properly to fit the dimensions I need. Please help me figure out how to export or resize the chart so the entire org chart fits within a 3x2 inch printable area.

If you're seeing the error message "Login failed” when trying to sign in with Microsoft SSO, it means your Microsoft account was unable to connect to your Lucid account. To fix this, you will need to set a password for your Lucid account by clicking here. Then go back to the login page and click on Log in with password.Once you're logged in, you can manually link your Microsoft account. To do this, go to your Account Settings> Apps and Integrations, scroll down to the Microsoft section, and click Link to Microsoft. Follow the prompts to sign in and grant permissions. After that, you'll be able to use Microsoft SSO to log in.If you have gone through these steps and are still encountering this error, please contact our support team. You can contact our support team by filling out this form, please select "Other" under Product Support Inquiry Type. 

I have a google sheet that I have linked in Lucid. It was working yesterday but as of today when I make changes to the google sheet it no longer updates my Lucid document. I have multiple sheets I have made and tested them in multiple new Lucid documents and they no longer update.

I'm unable to zoom in/out with my trackpad OR the scroll wheel on my mouse and instead have to manually move the slider bar each time I want to reorient my page. The mouse and trackpad both just allow me to scroll up/down on the page not in/out. Based on all of your Help Center and Community posts it seems that this shouldn't be the case and it definitely makes work within Lucidchart clunky and kind of a pain. What am I doing wrong? Please don't refer me to your "Documents Settings" help page as this doesn't answer the question. 

Sorry for asking such a basic question. Is there a way to set a "favorite settings" such that every workspace I open with starts with my preferred settings such as curved lines landscape mode with a specific X by Y size and preferred shape libraries? Thanks!

Hi everyone, I am having trouble with my Lucid. It was linked on my assignment page but unfortunately, when I clicked the link there an error on the screen will appear.This picture appears on my screen. I needed a help because my assignment is will be due next week and I haven’t started doing it.

Is there any feature that helps resize/arrange flowcharts as new info is added, so they fit on a certain paper size (8.5x11, A4, etc)?  I can manually manipulate things, but it would be nice if the software could help me adjust the flowcharts as new decision points and tasks are added, such that it still fits on the page size I need to print.

Area and Iteration are not populating Card Details correctly from integration with ADO. 

WebGL failure on Android Mobile app, cannot open documents. The app also causes failure in Chrome browser when installed. If I uninstall the app, I can open my documents normally in the Chrome browser on my phone, but after installing, I can't open documents in Chrome or in the app. I have a personal subscription.

This is VERY basic functionality that I expect in any drawing process mapping or engineering tool... to be able to align a selected set of objects to a vertical or horizontal guide.  Align to the object centers -- without considering text label as part of the object boundary.  With Visio Enteprise Architect AllClear and other tools this is easy.  It is how I clean up the diagram and make it look professional quality.   I don't see this capability in LucidChart.   After drawing in LC I would have to export (or as LC says "download") the entire file to Visio do the alignments in Visio to clean up the object layout and then re-import into LC.  This approach presents many other problems because the fidelity of import and export is not perfect so there's a lot of time-consuming cleanup. FOLLOWUP to CARSON's RESPONSE: Carson's answer simply states that Guides exist and Snap to Guide for manually moving objects not multiselect and then "Snap-To-Guide" for more th

I am trying to create a link within my personal account (or a Team) a document that was shared with me. You can see the error below. Doesn’t seem like it should matter where something was shared from, but I haven’t found anything on the topic. Thanks!  

Keyboard shortcuts for Lucidchart and Lucidspark are a valuable resource for anyone looking to work more efficiently. Check out the table below for a comprehensive list of shortcuts that help users save time and streamline their workflow.  Action Mac PC Tools Select V or Esc V or Esc Pan (Lucidspark) H H Text T T Sticky note (Lucidspark) N N Shape (Lucidspark) S S Rectangle (Lucidspark) R R Oval (Lucidspark) O O Magic shape (Lucidspark) M M Line (Lucidspark) L L Pen (Lucidspark) P P Eraser (Lucidspark) E E Frames F F Laser pointer Z Z Expand X X Comment C or Option + Command + M C or Ctrl + Alt + M Share Com

Is it possible to use my email from my deleted account in Lucid to sign up to a new account? The email is an organizational email as well. any help is appreciated.

All our view which has “Hosted Zone” check box ticked are not stable.It gives a feeling as if the is getting scrolled down and you will be able to see the side scroller continuously moving down or trying to move down. This is not a great user experience for our users when we are trying to onboard them to CloudAccelerator. Can you please help fix this Bug with priority.

Hi I am trying to display some information when someone hovers their mouse over the shape. I see there is add notes but that isn't a good customer experience for them to click and view the message as I have lot of shapes which need to have tooltip

Hi guys. Obviously it’s the subject. I can’t open any of my stored diagrams. Please see screenshot of web console. Network monitor doesn’t show some wrong requests. I use the latest Chrome browser. As result - endless loading on the page.    

I’m trying to attach an icon to my boxes in my org charts. For instance, if I meet with someone, I want to have a meeting icon, If it went well, I want a thumbs up icon. When I do this, it works but it doesn’t attach to the box so the next time change the org chart, the icon ends up somewhere else. It doesn’t give me an option to group them. Here is an example of what I want to do. Any ideas? 

Cant create New Model in Azure - get a message “Something is wrong with the underlying subscription data. Try again after updating the subscription.I have updated the data successfully on all Subscriptions but get the same message.

Hello there,While using the latest version of the Android app I've found the following bugs:Text is always fully capitalized I can't enter carrier return (when pasted from clipboard the return will be treated as spaces)This happens by using either the Microsoft SwiftKey or the Gboard Refer to the video in this post to see the bug recorded from phone directly: Video link from Twitter post Have a nice day

I am traying to add objects to layers in my doc, I have created a context layer for my org chart, and have successfully added a couple of objects to my “Context” layer. I am trying to add a set of 4 smart containers, following the same process as the other objects: right click > Copy or move content, but the layers option does not show up. (see screen shot).When I select just 1 of the 4 smart containers, and follow the same process, the Layer options shows on the drop down but is greyed out: Please help.

Hi,Was using ChatGPT to help create a CDM (Conceptual Data Model) structure I could import into LucidCharts.ChatGTP did create the code which I saved as a .csv.ChatGTP did provide instructions (below) I have followed the instructions however this is not working. Main issues I encounter areIn ERD mode LucidCharts will only let me import from SalesForce, or SQL. Not a .CSV When I choose another option to import the .csv files this is successful. However no diagram and no option to create one either.I have 2 well structure .csv files for Entities & Attributes, and Relationships. However struggling to visualise this in LucidCharts. Any ideas please?  

Our users are experiencing issues rendering Epics from Jira in Lucid Sparks.  It keeps churning indefinitely.  Oddly, it renders and loads quickly for every other issue type, but just not Epics.  There is no configuration I can change on the Jira side, so I wanted to ask if anyone in the community has experienced this. 

I want to bold a letter that represents a vector in a LaTeX equation. But when I use \bf to make it bold, it changes the letter to normal, non-slanted type. Is there a way to have letters bolded and italicized in an equation? This is what I enter: {\bf x} = \begin{bmatrix} x_1 \\ \vdots \\ x_n \end{bmatrix}.