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I’ve had a license within the business allocated to me, as of this morning. I was previously mapping out a few process flows on the free version. Once the license was updated there were no issues, but after restarting my computer for an unrelated update, I’m now locked to “Comment only” on all of my documents.

If anyone has had a similar issue, or knows how to fix this, please advise.

Hi ​@David Down, thanks for your post and apologies for the delayed response on our end!

After having a look on the backend, it looks like your user got a Lucidchart license yesterday. Could you please let us know whether issues persist? 

I appreciate your help and patience!


Hi ​@Zuzia S , it turned out to be an internal issue - our IT accidentally set me to a viewer only. This has now been rectified. 


@David Down I am happy to hear! Please do not hesitate to post any other questions or concerns. We love hearing from everyone!