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Can't find my Lucidchart documents

  • October 6, 2025
  • 1 reply
  • 5 views

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Hi there,

I have created several Lucidchart documents in the past 3 months. Today I was unable to find any of those documents after I logged in. I have a license from my company, and the license is in good standing. What could have gone wrong?

Thanks,

Richard

 

 

Best answer by Leianne C

Hi ​@rwang, thank you for posting in the community! Since this might require our team to take a closer look at your documents, I have gone ahead and moved this conversation over to a private support ticket. Please keep an eye out for an email from Lucid Support. Thanks!

Comments

Leianne C
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  • Lucid support team
  • Answer
  • October 6, 2025

Hi ​@rwang, thank you for posting in the community! Since this might require our team to take a closer look at your documents, I have gone ahead and moved this conversation over to a private support ticket. Please keep an eye out for an email from Lucid Support. Thanks!