Product Questions

like sheets i can freeze anywhere as i want when i need to draw up and down to see 10 models. and that's very convenient and efficient.

If the line of a decision shape is too far away the words "yes" or "no" are positioned in the middle of the line making it difficult to quickly understand which output goes for yes or no.Is there any way to force the words yes or no to be together with the decision shape not in the middle of the line distance?

I am over my storage limit. I am paying for the account but cant save the diagrams. I need to be able to delete the big diagrams. How can i see the big diagrams ?  

I can't find a way to import images into smart containers easily like data. Anyone knows about that?

Hello! I am a pretty new user to lucidchart and haven’t learned all features. For now I am structuring my projects in a mind map and want to do the same structure in a prioritization matrix. Both displayed with sticky note graphics. I think i would be a neat feature to structure these nodes/sticky notes in mind map mode and get an automatic link or copy in the prioritization matrix.  Is this possible and how do i make it happen using lucidchart?   best regards  

Hello I'm attempting to draw an ERD following Bachman notation style (info on that page towards the middle: https://www.databasestar.com/entity-relationship-diagram) where there is text / the label replacing the center part of the line. Is there a way to easily accomplish that in LucidChart? Thanks! Pat

Hi. I created two charts last May 2020. And now they are lost after logging in 3 months later. I was charged in my PayPal this July. Why have I lost them? It's as if it's a new account. This is frustrating.   Jae

Hi   My company has a corporate license. I've created several documents with Lucidchart for a project and I'm inviting our customer to collaborate to it. However it seems they are unable to participate as they have no licence and the documents are beyond the 60 elements limit.Is this normal ?

In regards to conditional formatting (particularly as it relates to location) is there a way to apply conditional formatting to an entire document? I have one document that breaks down our organizational chart by manager. Because of our departments size this document has 13  "sheets" within it. I understand how conditional formatting functions on a sheet to sheet basis but is there a way to apply conditional rules to ALL sheets within a given document without having to recreate the 6/7 rules on each of the sheets individually? 

I know I can use shaded header icon to shade a table header in grey but I like to shade headers in different colors. Is there a way to do that?

Is there a way to select multiple rows in an ERD table for editing e.g. move up or down delete copy and paste to another table etc.?

Please activate the free paid access to the login associated with mail (email redacted for privacy and security) 　 Or give a link to activation.  

Is there a way to add a text box to an org chart? I'd like to add a brief explanation under a few of the boxes and couldn't figure out how to add text.

Howdy!   I have a user that is having issues when items are being shared to them. They have an email account on file that is the same as their username currently. If the email is changed to an email that most users in the company utilize when sharing information will those invites function as intended?Also it would be extra spicy if we could add multiple emails (aliases) to a user account.   Thanks!

HI Team   Can I request that my account to be upgraded to Edu account?   Regards

Ich finde das SWOT Template weder über die Suche noch über die Kategorien. Wo finde ich diese? 

I can type freely in a shape but I want to add essentially an inline image / icon OR be able to type in an icon font. Is there a way to do either 1) paste images in text inline inside a shape or 2) use an icon font to get what I'm after?

Hi    Can you please tell me how I add a department above a managers name?    Also once the chart is created am I able to export it in the format it's show on here so others can view it easily?    Thanks 

Hi when I use the native Lucid-Charts/Confluence integration and select a tab to display it seems to only use tab position within the Lucid-Chart doc to find the tab selected for display. This is a huge PITA since tabs often change position. How can I get it to show the tab regardless of tab position? I know each tab has its own link why can't that be used to tell Confluence where to go to get the tab for display? This is really raining on my parade because we have a lot of Lucid-Charts docs that are constantly changing but with specific tabs that we would like to display in Confluence. Current integration is nowhere near scalable for use.

I was working on an org chart and was copying and pasting boxes without issue using ctrl+C and ctrl+V. At one point it just...stopped working? Every time I try and paste a window pops up saying that I need to upgrade my account to a premium account? Confused because it was working fine for over an hour with my free account. I appreciate any help!

I saw a magnet icon on swimlanes and other containers in Lucidchart. What does it do?

Is it possible to lock a field while still being able to edit the text? For example I'd like to lock a table but allow shared users the ability to update the text without moving the table or shape.

как нарисовать половинку окружности?

I am documenting our "as is" process map and plan need to create a project plan for areas of improvement (people process and technology). I can see that you can add layers for new processes but I need to turn this into a project plan. How would you recommend that I do this.

I have two layers on a drawing that was created in LucidChart. I started with everything on one layer. Then I selected a bunch of symbols by drawing a selection box around them right clicked and moved them to a new layer. That all worked fine. Now I want to move them back. When I draw a selection box around them a boundary appears around the whole group but right clicking in white space inside the boundary does not give me an option to move them. If I right click on an object I get the move option but it only moves the object I clicked on. There are enough objects that it would be a real nuisance to have to shift-click on every one of them. How can I select all of the objects easily and move them back to the parent layer? The parent layer does not have an eye icon for making it invisible.