Product Questions

Hi There the lines on my orga chart do not come directly down from the centre of the above employee they seem to go down the sides on some. How do I make sure that the lines are linked from each centre? I have attached an image.

I am trying to public (export) to a URL or PDF and the following happens: Generate URL- the viewer (on view only mode) will see all the layers already opened. When they click on the hotspot to close the layer it does not disappear until the viewer clicks and drags the canvas. I want the URL to open to the viewer so that no layers are showing and then they can toggle the layers on/off as needed.  

Hi  I would like to share the lucidcharts with my broader company and there is no way I can do that as sharable link is grayed out. Only way to collaborate/ share people is to add them individually which is daunting and cumbersome. Can you please guide me how can I accomplish it as my IT team is also oblivious to any setting to enable 'sharable link' as that is the best way for sharing with big group.   Best Sam

I have a flow chart which got out of hand in terms of length.  To fit onto word I want to take sections of the document and export them in .png format.  Is this possible?  Every time I select the region and choose export I get the whole document

Hi there I did a quick search for a "histogram" on the shape search tool on the left and was pleased to have found plenty of histogram. However one generic histogram caught my eye and when I did a google search about that same histogram's title I found it on google search belonging to some wikimedia website which raised copyright concerns for us as we need to include a copy of that histogram in our book. So are your searchable histograms or any diagram for that matter copyrighted? Can we use them freely in our materials? Thanks. Kind regardsBader

Ich benötige verschiedene Farben z.B. vom Server-Symbol. Wie kannich diese Farbe vom Standard-Blau ändern?

Hi I have a process doc set up with 5 swim lanes.   I need to insert a whole new section within the middle of the process is there a way of moving all the boxes and arrows in one go to create the space I need in the middle of this file?   Moving them one by one will take ages and mess up the alignments ThanksZoe 

data mapping... Just found out that Excel file I imported and linked 230 objects to had some of its column data wrong...  If I want to keep those objects properly "mapped" to their rows in the dataset does Lucidchart use the "unique" column (what we're asked for at import) as the link for the objects to hold on to? (Sorry if I worded that wrong.)  

Any way to set the portion of a page which a hotspot links to? The way a PDF bookmark can have a page view associated with it. So when the user clicks they are taken to the center of the page maybe at 100% maybe fit to window but not some random odd corner.

I am trying to get started with lucidchart because it seems like a great tool and after an hour I have given up. My question is basically this 10 year old one: https://lucidchart.zendesk.com/hc/en-us/community/posts/205313246-Selecting-Objects-What-are-the-tricks I have been trying to get this working for so long that I made a screen recording since that comment thread suggests that support doesn't experience the same problem: https://youtu.be/1z4U68z14nk To be clear the screen recording changes the way that selecting objects breaks when screen recording is active I can move around the most recently selected item but nothing else. When screen recording is _not_ active I can only move around some huge object and not the items I'm trying to select. In the video normally I can move around both of the accounts boxes but not any of the individual items (e.g. ec2/vpn gateway). What am I doing wrong?

Edited: Submitted feature request form.   Each document page allows dragging a double ended arrow in the bottom left to adjust vertical size top right to adjust horizontal size and bottom right corner for vertical and horizontal simultaneously. This page size adjustment should be found on all four sides top left corner and bottom right corner.  Otherwise if unused white space exists on the left side of the page the user has to select everything and move it to the left then adjust the page size from the right.

Hi I originally set up my account by selecting the sign in with Google option but would now like to be able to access using a username and password instead.  When I go into account settings no password is shown so I add a password and then click save changes which appears to work but then when I log out and try to log in again using my email address and password I get a message saying ‘login failed. Invalid username or password’.  When I then login again via Google the password is no longer shown in account settings.  I have tried this a number of times now with the same issue each time.  Please could someone advise how I can add a password. Thanks Nigel

¡Lucid ofrece actualizaciones educativas gratuitas para estudiantes y educadores! La actualización gratuita le brinda acceso a las funcionalidades que se describen aquí incluidos objetos ilimitados y tres documentos editables. Educación Primaria e Secundaria Si eres un estudiante o educador en una escuela primaria o secundaria y te has creado una cuenta Lucid gratuita con tu correo electrónico educativo (emitido por una institución de educación acreditada) se actualizará automáticamente a una cuenta educativa gratuita. Educación Superior Si eres estudiante o educador en una universidad o facultad y 1) has creado una cuenta Lucid gratuita con una dirección de correo electrónico emitida emitida por una institución de educación acreditada y 2) también has elegido "Estudiante" o "Educador" en el selector de personas al configurar tu cuenta se actualizará automáticamente a una cuenta educativa gratuita. Si no se actualiza automáticamente completa este formulario para solicitar tu actualizac

Lucid oferece upgrades educacionais gratuitos para alunos e educadores! O upgrade gratuito  dá acesso aos recursos descritos aqui incluindo objetos ilimitados e três documentos editáveis. Educação Primária e Secundária Se você é um aluno ou educador em uma escola primária ou secundária e criou uma conta Lucid gratuita usando seu endereço de e-mail emitido pela escola sua conta será automaticamente atualizada para uma conta educacional gratuita. Ensino Superior Se você é estudante ou professor de uma universidade ou faculdade e 1) criou uma conta gratuita de Lucid usando o endereço de e-mail emitido por sua instituição de ensino superior e 2) também escolheu “Estudante” ou “Educador” no seletor de persona ao configurar sua conta você terá um upgrade automático para uma conta educacional gratuita.Se sua conta não for atualizada automaticamente preencha este formulário para solicitar seu upgrade educacional. Obrigado e tenha um ótimo ano escolar!

How can UML parameterized classes (generics) be modelled in Lucidchart? 

How do I print comments with a PDF?

Azure AD log in Window Appears even though there is no integration between Azure AD and LucidChart Not sure how to get the associate to log in since Azure AD does not recognize him.

In some training videos I see people clicking on the settings option in the slide out window on the right side of the screen. I don't have that settings option the first one available to me is comments instead of settings. I know it should be there because the quick start tips even mention it as a way to change the format of the document (portrait or landscape 8.5x11 or whatever dimensions you want) but it is not there for me. Any advice on how I could get that settings option to be available?

Hi   I have created an account yesterday and created a document right now I can share with the document with other people and they can edit it but some reason I cannot edit my own document.  Could you please help Thanks

I have been working on a document for the past 45 minutes. I closed down my personal laptop and started to use my job laptop only to find that the work had not synched.  I logged back into my personal laptop and the work was not saved!  I am so frustrated!

can i make a password for every folder?

Hey there I'm trying to recreate the image you see here in an org chart format. But for the life of me I can't create groupings underneath each "lead" for 3 types of positions (Recruiters Sourcers Coordinators) that are horizontally situated instead of falling vertically underneath each other. It's important for us to convey that these roles are on a level playing field not that one is more important than another (which a vertical alignment does). Thanks for any help!

 I'm new to this I have the jest of basic flowcharts down I want to add photo images to certain balloons/shapes along with my text name for the balloon.  I see you can add hyperlinks slides etc. but maybe I'm not understanding it correctly.  If you took a sample org chart I want to be able to click on a balloon and have the photo I've selected for it expand then go back to a smaller size when I move away from it.  Is this do-able?  Is this more like "adding a layer"?

What do I need to do to ensure that auto-layout places items within the margins?

Hello I'm using hotspots to do drill-downs in a complicated architectural model. The challenge I'm trying to solve is to enable the user to "drill out"... Right now it looks like I'd have to manually add a "Back" hotspot and connect it back to the parent model... this is a PITA plus it falls apart if I have a model that multiple parent models link to. So... simple question: How can I enable a "Back Button" analog when using HotSpots?