Peer support

Is it possible to import an asana task into lucid and disconnect so I can edit the card without impacting work in asana?

This started happening recently on my templates, but seems like the images I’ve imported into past drawings take a long time to load.  The load eventually, but sometimes takes minutes on end.  

When I open chart this morning all background colors disappeared visually but if you select the item it shows that the color is still the fill?

I just importet a Visio document to LucidChart, and it seems that some weird grey overlay was added This overlay does not appear when the file is opened in Visio. Is it some setting that i have set up incorrectly, or is it maybe something unique to Visio imports? I have not seen it before.  Any help would be appreciated. Example: 

It seems a large number of icons in “AWS Architecture Icons 2017” collection now have their text positioned off center under the image. 

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

Is there a way to remove the dates underneath the main text inside a timeline interval shape? So the second line of text in this screenshot.

Previously, when inserting a chart into a google slide presentation, it would only contain the chart itself with some margin. It would be roughly shaped to the size of the chart. This worked as recently as last week. Now it adds a substantial amount of vertical margin on both the top and bottom as it seems to export the image as a square. Cropping within slides doesn’t really work here. Was this an intended change? Bug?

Pictures are no longer opening either by clicking the pic icon next to the selected device/shape nor from the side pane.We depend on the pics a lot to look at the details. The more detailed and larger the pic in terms of pic size and storage (bytes) the better. Please allow to store and view full size pics in the most popular format including RAW. Is there a phone app which would allow me to upload pics directly to Lucid?Lucid is becoming a pic gallery of our datacenters and we love it.Also, I would love to see more stencils with basic info.

The first step of the instructions says to use the scale tool on bottom left. However, it does not exist.   Just wasted an hour trying to amend the scale of the diagram.  

I have a Google Sheet linked to a Series of Smart Containers.The Container has a formula that adds up the Total Man Hours and Estimated Man Hours.  The formula works, until I ask it to display in the container then it creates errors. It also moves the container out of order and puts it at the bottom.Video of Problem As a side note, if I move a shape between containers, shouldn’t it also update the Google Sheet?Also, how do I refresh the data and have it appear in the shapes?

Hello I have an employee reporting to (2) Managers and wish to reflect it on the org chart. I've searched the forum and found a post in 2020 about it however the instructions seem dated now as there is no "red circle' that appears when I hover over the employee. Are the most recent instuctions?   Thanks! Gary

basically all my images got zoomed in after reloading.most noticeable when the image is that of a paragraph.is there a fix for this?

I’d like to recreate a classic dry erase board experience for my online zoom class. Desmos has a neat option that kind of mimicks this, shown here. Ideally the solution would include:Students working on their own, privately or in groups I can see what they are working on AND Somehow import the student’s work into the main room to show the larger groupI have a feeling that breakout boards will be the key here… but the part where they all reveal their answers is the portion I’m not expert enough to figure out…Thank you!

Transparent background was displayed in white a few weeks ago, but it suddenly turns into black.We found it can be fixed by disabling WebGL, and currently asking viewers and commenters to do so individually.We have so many documents with transparent background that we do not want to set background color one by one.Is it a bug to be fixed soon? Or it would be appreciated if there is any workaround.Thanks!

After exporting as an image, the originally complete arrowhead is now only partially visible.  I suspect that while your team was fixing the issue regarding "PDF export not displaying shadow," it may have caused the current problem where arrowheads are not fully displayed in exported images. When arrows are connected to other flowchart boxes, part of the arrowhead gets cut off and doesn't display completely.  Update: I found that only exporting in SVG format displays the arrowhead completely. For all other formats, including PDF, JPEG, and PNG, the arrowhead is not fully displayed after export. I didn’t encounter this issue in my previous usage.

I am looking to create an org chart from the template ones which allow you to import your data from a sheet but I am trying to show a manager that owns two or three different departments, is it possible? This is the example: Client Success Director owns the subdepartments 1) Support  2) Client Success which are part of the Client success department but have their own responsabilities/tasks. Thanks! 

This may be a rather daft question. I'm trying out the Smartsheet integration with Lucidspark. Got the connection working and have tested by bringing Rows through from an existing Smartsheet project into Lucidspark. For the life of me I can't figure out how to show more than just the Row's primary column in Lucidspark. We've got columns set up for health named PIC etc. Do we need to name them a certain way to get them to appear like on a normal Lucid Card or is there something obvious I'm missing?  

"Hello, can someone explain to me how to upload a photo so that Lucidchart automatically creates a process flow from it without me having to make it? According to the internet, Lucidchart should be able to do this, but I don’t see how."

When you add an image to Lucid it shows, but you cannot click on the image when you click on it 

I am using the Org Chart Template. I have Tier 1 and Tier 2, and will be adding Tier 3. I am trying to add a Tier 1A (support staff) , they  support the Executive Leader, but have no supervising responsibilities. for Tier 2 or Tier 3, etc...

Hi! I just signed up for the first time. I was going through the 6-step “quick tips” onboarding in my first document, and step 5/6 involved a “Feature Find” feature:  That seems no longer to be in the interface (the brow with eyeglasses and the “Feature Find” text in the upper-right corner of the interface). Instead there’s only commenting, presentations, and video.  I’d love to use the feature find as I get to know the software! Might I suggest either updating the quick tour with up-to-date instructions as to how to access that menu, or removing that tip? -a

I am working in a multiple layers workflow and cannot find a way to keep the same space between shapes. Is there any tool we can use for that? Please help.

I want to paste a list of table rows from Excel into a set of Lucid shapes. When I paste, Lucid pastes the content as table by default. How to transform that table into a set of shapes?

Can you make a sample data flow diagram for job portal website