Hi,

If you're having trouble creating connector lines between shapes in Lucidchart, try these steps:

1. Enable Connection Points:

   • Click on the shape you want to connect. Make sure Connection Points are enabled. You should see small, blue dots around the edges of the shape. These are where connectors can attach.

2. Switch to Connector Tool:

   • On the left toolbar, select the Connector tool (it looks like a line with dots at each end) to manually create lines between shapes.
   • Hover over a shape's edge until you see a blue dot, then click and drag to the other shape to create a connection.

3. Unlock Shapes:

   • If you’re using pre-set shapes from a template, they may be locked. Right-click the shape and select Unlock if available.

4. Check Snap-to-Grid or Snap-to-Object Settings:

   • Go to View > Snap to Grid or Snap to Object to make sure these are enabled. This helps ensure your connectors align properly.

5. Try a Different Shape Type:

   • Sometimes templates use shapes with limited connection points. Drag new shapes from the Lucidchart shape library to see if they offer better connector options.

These steps should allow you to create your own connectors and customize your layout in Lucidchart.

Hi @ksinghal, thank you for posting in the community! It is expected that you cannot automatically create lines from org chart shapes.

As a workaround you can drag a line shape from the standard shape library to add to your org chart. 

Alternatively, you can draw a line from anywhere on the canvas by holding the L key on your keyboard then click and drag your cursor. This should allow you to add connector lines to any object. 

I hope this helps! Feel free to let us know if you have any questions :)