Peer support

We are running into access issues in the workshop sessions where not all participants are able to log in or interact well with stickies and other aspects of Lucidchart/spark. Any one familiar with this issue and if there is a solution?

My company has a couple of lucid spark teams (rather than enterprise) because we are fairly small. I was on one team but was moved to another one so we have fewer teams.  Now, I can create new boards, but I cannot edit my old boards.  The only difference in the teams is that my old team had lucid chart and this one just has lucid spark.  I’m trying to edit lucid spark boards, so I’m not sure why this isn’t working. Any ideas or recommendations?

The Lucid doc page outlining the different ways to link shapes: Add an Action or link to a shape in Lucidchart – Lucid This page does not include details on how to link to other shapes in Lucid.  I had to dig around a bunch to find it so this would be helpful to save others time.For reference: Select Shape, Share button in top right, Additional Settings Dropdown, Ensure “Link to current selection” is checked, copy link and use as the URL for adding a link to a shape.

I have an existing UML diagram with multiplicities, but the ‘add multiplicities’ option that used to appear when I created a connector has vanished, so I’me forced to copy and paste existing ones. Where has it gone?

Hi,  I am attempting to move an employee from org chart “A” located in tab 1 to org chart “B” located in tab 2. I can’t drag across tabs which makes sense, but when I copy the employee from org chart “A” to tab 2 it will not let me add it to org chart “B”. Is there a way to easily integrate this employee into the new org chart without having to add them again?

Hi,We’d like to embed Read Only Lucid Chart diagrams into our Customer facing portal. Are there any licensing concerns there - do we need o license all our customers to Lucid?If no, do we connect as a Machine to Machine account to embed the diagram? Thanks!

Hello!  I am new to Lucid.  On my ‘launch’ page (screenshot below), I see a mixture of English and Dutch (examples highlighted in yellow below) language, even though my settings have English as my language.  Can you advise me how to change all areas to English?  Thank you! 

When using the Smart Containers template, I’m unable to edit the containers by clicking on the ‘Smart Container’ as directed in the guidance, is there additional steps to follow to be able to edit the layout of the smart container?

How come all my documents kept saying “You Can’t Access This Resource Because Its Stored In A Different Region”even when I created a blank document it still says “You Can’t Access This Resource Because Its Stored In A Different Region”I have restarted my laptop and “You Can’t Access This Resource Because Its Stored In A Different Region” :and I tried exporting it, “You Can’t Access This Resource Because Its Stored In A Different Region” 

I have a few users that have two Lucid accounts both consuming a license. I am cleaning up by deleting one account and transferring files to the other. The file transfer was successful however a user reported back that they can no longer view files that were shared with them. Is this expected behavior? If yes, is there a way to recover the permissions & accesses assigned to the deleted user account and transfer those to the users current active account?     Thanks

I am building a diagram  for resources in one of the unsupported regions. Since it is unsupported, I had to load the data from a JSON file generated from the Lucid CLI script. I see the resources and all the standard views load fine. I tried to modify the Structure of the “Summarized Infrastructure” view so that it would include the Availability Zone but the diagram does not change to reflect the AZs within the region. I expected the view and used on a data source in one of the supported regions and it performed as expected.  It seems like a bug to me that the Structure understands the region but doesn’t appear to be able to parse out the AZs within it, even if it is an unsupported region. At the parsing level these are just strings with a letter at the end.

Is there a way to make the Table of Contents visible when users come into the Spark for the first time?

i have a line where it has a data linked data that contains the hex codes of its color supposedly it will use that hex code for its color how can i use that with the =fillcolor() formula or is there any other alternative

I would like to move the already existing Lucispark file into the Zoom Whiteboard, have the team contribute and annotate, whether during the Zoom Meeting or after and then make any changes and then move it back to Lucidspark. Using the Zoom App Store add-in for Lucidspark only allows your team to view whilst you are in the meeting.  

In Visio, there is a phase separator tool, that can help the reader see phases / activity groups, in separate phases.This option appears to be missing in Lucid.

Hello, I am in the evaluation phase.When I made this option, I opted for one license, and I want to pay for one license. However, checking my account on your website, 3 licenses appear. I don't need 3. I am interested in paying for 1 license only. Would you help me and update my account?Best regards

When I open a Lucidchart or Lucidspark document, I’m used to having a list of system templates. And in Lucidspark, I’m used to being able to pick from several visual activities. However, when I checked today, I only see one template (one that I created) under All Templates.Missing system-provided templatesIn addition, visual activities are not available for my Lucidspark document.Missing visual activitiesI have tried on both Chrome and Firefox browsers. The issue is present in old and new documents. Is this a known issue? Are there any workarounds?

Starting from yesterday we cannot upload any more images to existing lucid chart or spark document.We tried different browsers, incognito etc. 

Good morning,  I have created an organigramme but when I do try to export it any pictures format, I get an error message. Could you please give me a hand? Are there anything in my document which is not done properly? Many thanks and best regards, Gwendoline Pointereau

Hi, I have two (potentially related) issues:I cannot figure out how to remove the gray space (border) around my document. I read a similar post, and someone responded that zooming in or adjusting the scroll bars could resolve the issue. I have tried this, as well as modifying document settings.In Infinite Canvas mode, the gray space goes away, but my project is far down on the canvas. When I move my project up, the vertical scroll bar at the right readjusts, so my project remains in the same location within the canvas.Hopefully this is a quick fix, thanks in advance.

When building a WBS in Lucid Chart.   How can I automatically add another (more) work elements under the main topic?   and when it adds will it select a new different color scheme?   See attached screen cap.

I have about 25 flowcharts, some with multiple pages.  Is it possible to export all of them to a single PDF or even multiple PDFs in one file?  I can get Adobe to combine all of them.

Hi! Newbie!  I want to create  a list of let’s say 7 things.  Then I want the ability to click a button and to just show one of the items on a list and to not have the other 6 show.   Is this possible with this product.  If so what is the quickest way to do it? Thx in advance

We have been using Lucid to draw ERD's of our applications. We've always used the arrow endpoints that contain a v-shaped form on top of the line and the horizontal line shown across the line. I am taking over this project from a colleague and I just noticed that we cannot select these arrow endpoints anymore. However, our entire diagram is modeled with them in mind so I cannot continue linking our entries in the ERD now.Can you please let me know how to get all previous arrow endpoints again?Additionally, we also used the icon in the top right corner to indicate that a certain model was finished or still in progress etc by including an emoji. I also cannot seem to find that setting anymore. Did it move or was it simply removed from the options?