Skip to main content

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5822 Topics
Darlene O
Darlene O
asked in Product Questions
Data refresh on org charts in Lucidchart

I created a google sheets so I can be able to refresh the data in Lucidchart instead of replacing but when I make a change in the google sheet it does not populate in the org chart Im not sure what Im doing wrong. Can anyone help? 

3
Cydney E
1 year ago
John M105
John M105
posted in Product Questions
Confluence Integration and Document Storage

As we evaluate the options for diagramming tools and Confluence the question has been asked re the degree of integration. It is believed that for tools such as Gliffy the diagram is part of the actual Confluence document. For Lucidchart the diagram is incorporated into the Confluence document as a link. And not a URL link but a proprietary format. One of our core architectural tenets is to drive to simplicity in every aspect of our ecosystem. If we choose Lucidchart will we have two document sources to manage?

1
Addie
Lucid Legend Level 1
1 year ago
Vince B
Vince B
posted in Product Questions
Product Roadmap

Hello What is the best way to import data for a product roadmap/timeline via excel into Lucidchart? The only way I have discovered to create is to manual create via diagrams which makes it difficult to change to make updates without a significant of effort.

1
Addie
Lucid Legend Level 1
1 year ago
Sandeep P102
Sandeep P102
posted in Product Questions
unable to save document

Hi I am unable to save document on Lucidchart. It always shows as saved offline and updates are never reflected. Getting this whenever trying to save: We're having trouble saving your recent changes. Please check your internet connection and visit our troubleshooting article if this error persists. Tried creating new document as well and facing same issue. Please suggest how to troubleshoot and get this resolved. Thank you

1
Karsten B
1 year ago
Martin D
Martin D
posted in Product Questions
Lucidchart with Google Team Drive

Hi I've moved (cut/paste) a file from My DriveLucidchart to Shared DriveABC in our organisation Google Drive. Everything went well. The problem occurred when I wanted to move that file (again) to Shared DriveDEF. Windows seem's to prevent moving the file again (a.k.a: 0x80070522: A required privilege is not held by the client). I've work around that problem by duplicating my original drawing with Lucidchart moved that file from MyDriveLucidchart to Shared DriveDEF. Is there some limitation when moving Lucidchart drawing files within Google Drive ?  

1
Karsten B
1 year ago
Cathy S
Cathy S
posted in Product Questions
offline

Is is possible to use Lucid offline (no internet connectivity)?

2
Leah W
1 year ago
John L102
John L102
posted in Product Questions
Change to Reference Key when Data Linking?

I have been using data linking with Google sheets for years and have loved it. However recently I noticed what I think is a change.  In the past I would create a UID column in the google sheet and populate this with unique numbers. I would then select this column in the linked spreadsheet as the Reference Key so that each line of data in the imported copy of the sheet would retain the link back to the original google sheet.  Changes in the google sheet would show up in the Lucid Diagram.   Now it appears that when I insert a new row in google sheets the linking jumps down by the same number of inserted rows.  I.e. All of my in-diagram entities now show the wrong data points.  Also I am now unable to change the Reference Key Column in the linked data table in lucid.  Did something change to how lines are linked to google sheets?

2
John L102
1 year ago
Luca
Luca
posted in Product Questions
Recover Deleted Account

I tried out Lucid chart today and then deleted the account. I just changed my mind and would like to regain access to some of the documents I was working on. Is it possible to restore the account linked to this email address?  Thanks in advance.

1
Addie
Lucid Legend Level 1
1 year ago
Fabre L
Fabre L
posted in Product Questions
How to I text to a custom shape so that I can edit it with double-click?

In a lot of the shape libaries (for example AWS 2019) you can bring a shape into the picture which comes with a label and you can double-click the shape to edit the text? How can I achieve the same thing with my custom shapes? I have tried adding a text box and grouped it with the shape but: 1) I cannot double click to edit the text 2) the icon in the shape library is much smaller because it also contains the text

5
Leah W
1 year ago
Ashley C
Ashley CLucid support team
posted in Product Questions
Use right-click to paste in Lucidchart 🖱

You let us know you wanted the ability to right-click to paste content in addition to using keyboard shortcuts. And we heard you. As of this morning you can copy and paste content using right click on your mouse. Here’s how: Right-click an object and select Copy. Right-click anywhere on the canvas and select Paste. In the window that appears select Allow to give Lucid.app permission to see text and images copied to the clipboard. This functionality works in Lucidchart and Lucidspark but you will only need to grant permission once. Please note this feature is not currently available in Firefox. Special shoutout to the users who shared this feedback with us. We appreciate you!  @angelina c101 @zara Be sure to upvote this post to increase the chances others are able to quickly find and see it and follow up in the comments with any questions you have about this functionality.

10
Leianne C
1 year ago
Matthew H
Matthew H
posted in Product Questions
Changing hotkey shortcuts

I am looking to change the hotkey shortcut to get to another page from a linked box.

1
Liz G
1 year ago
Nick R102
Nick R102
posted in Product Questions
Resizing employee photo

Can the photo inside an employee data shape be resized to match the size of the shape?

1
Micah
1 year ago
Marcello S
Marcello S
posted in Product Questions
Pen Tablet

Hello allJust a quick one:Does Lucidspark support a pen tablet like the One by Wacom?Thanks in advance!

1
Addie
Lucid Legend Level 1
1 year ago
Aveek D
Aveek D
posted in Product Questions
Enterprise Account provisioning and access

How can we merge the SSO Azure ID and the email ID so that whatever a user enters SSO ID or email ID it still links and takes them to their enterprise account? We have an SSO ID which is something like ABC123@company.com and also a corresponding email firstname.lastname@company.com. Whenever the user uses ABC123@company.com they are redirected to SSO page but not when they use the firstname.lastname@company.com. Please help me how we can achieve this seamless behavior?

4
Karsten B
1 year ago
Mike L
Mike L
posted in Product Questions
Local mode only

I really like this product but LucidChart insists on storing my company's proprietary data on their servers or someone's servers (google drive etc.).  I've been using it for years for side projects that don't contain proprietary information (I love the product) but I have to stop using it as i don't want to maintain multiple diagramming applications. All because LucidChart can't even address a simple but crucial security request. With data breaches becoming more frequent how can you not protect your customers? Or do we need protection from LucidChart itself? Are they scraping/scanning our data?

1
Liz G
1 year ago
ANDREA ISABEL T
ANDREA ISABEL T
asked in Product Questions
Dice que tengo almacenamiento lleno pero ya borre casi todos los documentos de Lucidchart

Tengo cuenta gratuita y ahora me saca un anuncio diciendo que no puedo seguir editando el documento porque he llenado todo mi espacio. Aun borrando casi todos los documentos no libera espacio. Ya los quite de papelera. Que puedo hacer?

1
Leianne C
1 year ago
Paul F101
Paul F101
asked in Admin Questions
Does anyone know where (geographically) Lucid data is hosted?

HiI am looking to persuade those in my company to start using Lucidchart. The one piece of information that I now need is where data that is uploaded will reside geographically. In other words where is the data in Lucidchart hosted. For a number of different reasons our clients outside of the U.S. will not allow their data to be hosted in the U.S. itself hence my question. Many thanks.

4
Leah W
1 year ago
Bill K101
Bill K101
asked in Product Questions
Add more elements to Work Breakdown Structure

When building a WBS in Lucid Chart.   How can I automatically add another (more) work elements under the main topic?   and when it adds will it select a new different color scheme?   See attached screen cap.

4
Karsten B
1 year ago
Jamie102
Jamie102
posted in Product Questions
How to group same positions together

How to group the same positions together with a position count in an org chart rather than showing each position individually.    

3
Micah
1 year ago
Omar P
Omar P
posted in Product Questions
Org chart: easier way to navigate (navigation mode)

Hi community Is there a way to put the org charts into a 'view only mode' so that you can easily navigate? Currently it is cumbersome to wait for the ^ symbol in the squares to show up and then click to open all hierarchies below. If I may suggest it would be great to have a 'view mode' which only shows the ^ to show the next level of hierarchy and closeby ^^ to show all levels below. This way you could easily stay within Lucid and show a full org chart in real-time.   Let me know if you have any suggestions.

1
Coumba D
1 year ago
Peter G102
Peter G102
asked in Product Questions
Can you import from Balsamiq Markups to Lucid?

If I had a user who uses Balsamiq Markups 3 can they import their projects and have them still be editable?

3
Coumba D
1 year ago
Suleiry M
Suleiry M
asked in Product Questions
Team space sharing

cani share a team space with a client out of my org and that isnt a team member?

2
Coumba D
1 year ago
Lillian
Lillian
asked in Product Questions
Cannot export in Lucidchart, shows a blank page

Hi I failed to export my flowchart. When I go to File --> Export --> any file types the export preview only appeared to be a blank A4 page like this. It doesn't matter if I just click on "Download". The file downloaded will also be a blank A4 page. I was wondering what's wrong? Thanks.

9
Leianne C
1 year ago
alain_cheong_External
alain_cheong_External
asked in Product Questions
Lucid Smart Containers Error: Cannot find reference totalitems

Hello I created a new document using the template "Kanban board with dashboard example". I updated my dataset and all was good. Saved the file. I reopened a few hours later. One of the property of the container has an error. Under Total items it displays the value  #ERROR! .The error says "Cannot find reference totalitems"  !  So far the workaround I found was to click on Apply to all Shapes. The Total items now shows the right value. By clicking again on Apply to all Shapes it does not break it. Unfortunately closing the document and reopening it brings the same error back again ! Thanks in advance. Alain  

5
Leianne C
1 year ago
Tom S101
Tom S101
asked in Product Questions
How to Add Templates to Team Template Gallery

We have 3 templates in a team folder yet only one of those shows up in the Team section of the Template Gallery. How can we get the others to show up?  See attached images.

7
Richard U
1 year ago
Lucid Software Inc. Supplemental Community Terms