Peer support

Should I dump LucidChart before I get too many projects going? So frustrating.

Hi, More of a confirmation question → is the only way to convert an excel/csv to a lucid diagram by copying or downloading the template from this help article https://help.lucid.co/hc/en-us/articles/15927090927508-Create-a-process-diagram-from-CSV-import ? I imported an csv document (not in the exact format from the template) and while i can drag and drop there are things i can’t convert. For example in the csv i have ‘roles’ which should be in swim lanes but when i drag and drop there isn’t an option to put it into a swim lane. I attempted to change the data settings but role, swim lanes, etc were not options to convert. 

hello! I’m a new user to lucid. I’ve noticed that I have two files that seem to exhibit different behavior with regard to rectangular containers.In one diagram, which I think started life as a Flowchart template, allows for neat little black background titles above the containerAnother one doesn’t have these titles and I can’t really find a way to add them. When I select the containers in any case, Lucid reports they are both a “Rectangle Container”My question is, why are they different? Is it because I started with a template for one of them? Thanks --dave

I found the callout shape but the arrow does not move around the rectangle to allow it to point in any direction.  It only points up. Is there another shape that works like the one in PowerPoint which allows the arrow to point in any direction?

I have imported a jpg and placed custom shapes on it.   However, when I go to print the chart, it is very tiny.  How do I get the chart to print to fill the page - or to increase the size of the jpg and shapes on it? 

Hello,Looking to check-in with the Lucidscale community users concerning some experienced performance issues with modeling some of our larger environments.Initially, the Model was created with all documentation views selected.  Trying to load these proved problematic.  Next attempt involved loading each documentation view individually.  Example 1 model created for Architectural Review, then another model for Audit Preparation and so on.These individual views do load, but very slowly.I did review the helpful guidelines offered here and can confirm using Chrome browser.  Since these are models, we don’t have the option to resize at this stage.Does anyone have any recommendations other than continuing on with creating the individual documentation view model per environment?Thank you!Scott

Hello, I have a trial Lucid setup in the Fedramp tenant and am working on getting the SAML authentication working. After importing the XML and testing the configuration (which works). I am trying to figure out how to make that available as an Auth option during the initial login. Under Security,  Authentication, Allow SAML Authentication is checked. What else is needed to make SAML auth available as an login option? 

I’ve been trying to find these Lucid Quick Launch Templates on my Lucid instance but cannot find them anywhere. I went through this training module, but could not find the template in my corporate folder. I think some of these would be improvements to our current processes, but I’d like to check them out for myself. Any help on this would be great! Thanks!

A similar question has been asked here: Are you able to confirm if conditional formatting based on whether a shape is URL linked to a page or document is being worked on? Are there any timelines?

I have a dynamic table in Lucid spark with around 20 cards on, all new cards blank their titles and descriptions once I close and reopen LucidSpark. Weird thing is, notes and comments remain!Any ideas?

Hi - I am coming from using MS Visio for years, but recently my company transitioned to the use of Lucid Chart. It is not too different but there are a few quirks that make it less likeable for me. One is, the lack of off page reference shape differentiation of an incoming off-page reference versus an outgoing off-page reference. This ends up adding a lot of extra time to flowing the process b/c I have to end up creating a sort of legend to explain the entry and exit points of the off-page references. In Visio the incoming off-reference shape was something like a bookmark shape and the outgoing looked like the current one used in Lucid.Any tips on how you may have worked around this or any info on something I may be missing? 

When you put a note after starting and optional part in the UML sequence diagram it overlaps the note with the optional part’s note.Bottom image is the output of the below example diagram code:opt Staff wants to finalize w/o continuingnote over Staff, App: This option is available at any pointStaff -> App: finalizesend  Also, OPT and PAR and their related notes in brackets are bigger in size than using ALT and its bracket notes. Not a big deal but, it is inconsistent throughout the document.

Hello,I use Lucidchart for process maps and work with stakeholders outside of my team who don’t have Lucid access. When I tried to publish URL and share it with those stakeholders, they can’t see the full process map as another login window pops up and cannot be closed. It would be very convenient to just have a published link in a view-mode only so that others could open it without the pop window and view it. Is there a way to publish URLs with public without this window displaying?Thank you

Is it possible that I purchase subscription for someone else uses with another email?As example: to buy and offer as a present?Thank you.

It looks like a flooplan shapes do not work - you try drag and drop it onto the canvas but nothing happens. Does this issue happen only for me?All the other shapes seem to work just fine.

I’m collaborating with someone else on a Lucid chart of which they are the Owner. Everything was working fine (I had read/write access to their document) until last week, when I accepted an invitation to merge my Lucid account with my organization’s Lucid account. Immediately I lost write access to the shared document and now have “comment only” access. The owner has re-shared the document with me but still no joy. What happened and how can I resolve this? Thanks!

I’m using containers to group things in a technical architecture diagram, and I need the lines to go to the containers, not the items in the container. Is there a way to use smart lines with containers? I’m not able to get the container to light up in the same way a shape will when dragging a line to it.  I’m also wondering if I can change regular lines to smart lines in bulk.

Hi there! Some BP Modelers allow putting an event on a task (please see the diagram below ChargeCreditCard task) How can I do the same thing with LucidChart? As represented below only? Or any other ways? Thanks!

I’m working with server racks.I import a transparent PNG to overlay onto a rack panel.I group them together.They are fixed together UNTIL it is hovering over a rack, then the panel snaps, but the transparent overlay doesn’t.How do I ACTUALLY group these together or flatten the transparency into the rack panel so I don’t see this behavior?Transparency grouped over rack panel. All is well. No issues here.As soon as I click and drag, the panel snaps into position but the transparent overlay is floating. NOT behaving like a single shape. 

The Layout “group by” doesn’t act consistent. I changed the grouping from one category to another and the titles above the container aren’t what they should be. Colors and text sizes are inconsistent also and if changed, they mess up the related items when switching the grouping back. See screenshot: 

When using bullet points how can one change the indent level? Like this… • Level One • Level One   – Level Two   – Level Two      • Level Three      • Level Three • Level One Again I'd expect the Tab (when at the start of the line) or Cmd+]  and Cmd+[ to do that.

Hi Team, is it possible to assign some custom property to AWS icons while creating a diagram? I would like to assign custom property to the AWS icons so that we can read the property value programmatically from the vsdx export of the diagram.

I would like to show the total number of FTE's of the Direct Reports of a position in an icon on top of the shape.Until now I am only able to show the number of direct reports. That is not sufficient as there can be more fte in a box.

as u can see how do i create a bigger gap within the white boxes and grey boxes or how can i create more spaces between the grey boxes etcposting here bc admin support wasnt helpfulkindly see how squeeze it is that i cant even do a proper box without cutting some parts outone more thing is that the org chart lines are so limited, u can either choose to drop down from top or drop down from side but not BOTH! so as per the suggestions he asked me to create my own free lines which i did, but because of the space issue look how crammed it is! 

Hello What is the best way to import data for a product roadmap/timeline via excel into Lucidchart? The only way I have discovered to create is to manual create via diagrams which makes it difficult to change to make updates without a significant of effort.