Lucid documents cause Chrome tab to crash

Question

Chrome tab continues to break when I attempt to access a particular page within a document. That particular page has lots of equations and images, possibly leading to it overloading the system.  This is not ok.

Ambar D · Accepted Answer

Hi ​@Vinny, thank you for posting in the Lucid Community! I sincerly apologize for the delay in response here. Are you still having trouble with this? Thank you ​@emilyannfor your help here!Could you try the following steps to help us narrow down the potential cause?Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.Opening your document in a private or incognito window.For help with opening an incognito window, please see thiscommunity post.Connecting to a different network or disconnecting from your VPN (if applicable)If those don’t resolve the problem, can you please send the following information so I can take a closer look?A screenshot or screen recording of the issueA screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac)A temporary Support PIN for this document.This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support staff, so you can share the PIN within this thread.

emilyann · Answer

Hey Vinny - I have had things like this happen before that were a result of my computer’s hardware utilization/limitations. Have you looked at memory/processes/etc. to see what else is running when this error occurs? In my case, I had about 50 Chrome tabs open and Microsoft Teams, combined with an older laptop.

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