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Team members having issues accessing boards in Lucid

  • July 9, 2025
  • 2 replies
  • 35 views

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I have created a dashboard to collaborate with my team members, most of them had no issue accessing it but there is one who can only view.

I understand that new accounts have access to edit up to 5 charts, this person has never edited a chart before.

What might be the problem? (we are only 3 ppl at the moment with access to the chart)

Best answer by Michelle S

Hi ​@peraltar

Thanks for posting in the Lucid Community! It seems like you are trying to use our Guest Collaborator feature, which is only available in Lucidspark, not Lucidchart. A limited-access user can be a Guest collaborator on up to 5 boards per year. For more information, please review our Guest Collaborator help center article

Please let me know if you have any additional questions! 

Comments

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  • Author
  • July 9, 2025

It seems to work for LucidSpark but not for LucidChart.
We will work with LucidSpark.


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  • Lucid support team
  • Answer
  • July 11, 2025

Hi ​@peraltar

Thanks for posting in the Lucid Community! It seems like you are trying to use our Guest Collaborator feature, which is only available in Lucidspark, not Lucidchart. A limited-access user can be a Guest collaborator on up to 5 boards per year. For more information, please review our Guest Collaborator help center article

Please let me know if you have any additional questions!