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Key and ID fields are not visible in Jira cards

  • July 17, 2025
  • 1 reply
  • 7 views

My Lucidboard is integrated with JIRA.
I can add import JIRA cards and configure in settings option the JIRA fields to be shown.
However, Key or ID Jira field can not be shown in the board. It does not allow me to create a LINK  between Lucidspark board with JIRA.

Best answer by Humas1985

Hi @Eugeni Sendros

The inability to show the Jira "Key" or "ID" field in Lucidspark-integrated boards is a known and currently unresolvable limitation, not a misconfiguration or permissions issue.

  • This restricts direct linking and visual traceability between your Lucidspark boards and Jira tickets. Manual workarounds are limited to including keys in non-dedicated fields.

To learn more - Supported custom fields for Jira integrations in Lucidspark | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Comments

Humas1985
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  • Lucid Legend Level 10
  • Answer
  • July 17, 2025

Hi @Eugeni Sendros

The inability to show the Jira "Key" or "ID" field in Lucidspark-integrated boards is a known and currently unresolvable limitation, not a misconfiguration or permissions issue.

  • This restricts direct linking and visual traceability between your Lucidspark boards and Jira tickets. Manual workarounds are limited to including keys in non-dedicated fields.

To learn more - Supported custom fields for Jira integrations in Lucidspark | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards