Issue exporting Lucid documents as PNG, JPG, and other formats

Hi ​@wanderson 

Kindly try accessing the page again using a different browser or incognito mode? Also, try disabling any ad blockers or VPNs to see if that resolves the issue.

To learn more, make use of the articles as you work through the check points, some may help out to come across the hurdle.

• Troubleshooting: Export or print a document – Lucid
• Export or print a Lucid document – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

I’ve tried all of the following: different browsers, no vpn, small font, no infinite canvas, JPG or PNG, etc. The issue still remains that it will not export anything.

I’ve tried all of the following: different browsers, no vpn, small font, no infinite canvas, JPG or PNG, etc. The issue still remains that it will not export anything. I also tried exporting to PDF and Printing. neither of those options work either.

Could this be a subscription/service related issue? If so how would I check that?

Thanks,

Warren

Hi ​@wanderson, thank you for posting and trying the steps Huma shared. If you haven’t already, could you please try connecting to a different network such as a mobile hotspot and try exporting again? Please let me know if you see any improvements with this step.

If the issue persists, can you please share a Technical Support PIN for your account? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here. (You are welcome to DM it to me as well)

Thanks in advance for your help and patience. Please let us know if you have any questions!