Solved

Issue exporting Lucid documents as PNG, JPG, and other formats

Forum|Forum|1 year ago
July 10, 2025
5 replies
129 views

I can no longer Export any of my new or previously created documents. I was always able to do it in the past. Now they just say ‘it is taking too long’.

Best answer by Leianne C

Hi @wanderson, thank you for sharing the requested document PIN. I was able to export your document without issues on my end. This suggests that the issue may be related to your specific user account or your environment.

A few more troubleshooting steps you can try are:

Make sure the domains in this Prepare your network for Lucid users article are allowed in your firewall
Visit our Lucid Diagnostic Page and let me know if anything is appearing as a red cross for you.
Check if 3rd party cookies is enabled in your browser. Please take a look at this article for information on how to do this.

If the issue still persists after this, could you please DM me the Technical Support PIN (not document PIN) so that we can take a closer look on our end?

Thank you for your help and please let us know if you see any changes after trying the steps above!

Humas1985

Lucid Legend Level 10

Hi @wanderson

Kindly try accessing the page again using a different browser or incognito mode? Also, try disabling any ad blockers or VPNs to see if that resolves the issue.

To learn more, make use of the articles as you work through the check points, some may help out to come across the hurdle.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Huma || Lucid Legend

W

wandersonAuthor

I’ve tried all of the following: different browsers, no vpn, small font, no infinite canvas, JPG or PNG, etc. The issue still remains that it will not export anything.

W

wandersonAuthor

Hi @wanderson

Kindly try accessing the page again using a different browser or incognito mode? Also, try disabling any ad blockers or VPNs to see if that resolves the issue.

To learn more, make use of the articles as you work through the check points, some may help out to come across the hurdle.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

I’ve tried all of the following: different browsers, no vpn, small font, no infinite canvas, JPG or PNG, etc. The issue still remains that it will not export anything. I also tried exporting to PDF and Printing. neither of those options work either.

Could this be a subscription/service related issue? If so how would I check that?

Thanks,

Warren

Leianne C

Lucid support team

Hi @wanderson, thank you for posting and trying the steps Huma shared. If you haven’t already, could you please try connecting to a different network such as a mobile hotspot and try exporting again? Please let me know if you see any improvements with this step.

If the issue persists, can you please share a Technical Support PIN for your account? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here. (You are welcome to DM it to me as well)

Thanks in advance for your help and patience. Please let us know if you have any questions!

Leianne CAnswer

Lucid support team

Hi @wanderson, thank you for sharing the requested document PIN. I was able to export your document without issues on my end. This suggests that the issue may be related to your specific user account or your environment.

A few more troubleshooting steps you can try are:

Make sure the domains in this Prepare your network for Lucid users article are allowed in your firewall
Visit our Lucid Diagnostic Page and let me know if anything is appearing as a red cross for you.
Check if 3rd party cookies is enabled in your browser. Please take a look at this article for information on how to do this.

If the issue still persists after this, could you please DM me the Technical Support PIN (not document PIN) so that we can take a closer look on our end?

Thank you for your help and please let us know if you see any changes after trying the steps above!

Create an account in the community

Log in to the community