Hello,
my unit of measure changed from inches (feet and inches) to meters/metric… and i cannot change it back.
Please advise. Nothing I try is working. I have already tried to make the change in document settings.
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Hi
If your unit of measure has switched to metric and you're unable to change it back to inches or feet and inches through Document Settings, you can try these steps:
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Confirm your document settings by opening your Lucidchart document, then go to:
File > Document Settings > Units. From there, select Inches or Feet & Inches from the dropdown menu. Be sure to click Save or Apply if that option appears. See screenshot below: -
After making the change, try refreshing your browser or closing and reopening the document to ensure the new setting takes effect.
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If it’s affecting all new documents, go to your Account Settings > Preferences and check if the default unit has been changed at the account level. Changing it there can help for future documents.
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Browser extensions or cached data can sometimes interfere with Lucidchart. Try switching to a different browser or opening an incognito/private window to test this.
Please let us know how it goes. Hope you get this sorted
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