Peer Support

How to set up automatic margins between shapes rather then rely on grid?

Need to import existing sql db to create ER diagram

Hi all, I've inserted a Lucid chart document in my Confluence page.Next you can use the edit option to specify which Lucid document page you want displayed exactly.That works great. However: in the displayed Lucid chart in Confluence I see a tab with the Lucid document's next page from the one I actually set in the Advanced viewer options: But after the saving this, and next you hoover your mouse over the chart, it looks like:So I've set page 13 to be displayed and that happens, but the page tab (also?) displayed is page 14.Next if you click that page, that page is displayed, and there's no going back to page 13.So am I doing something wrong, or is it something in Conflu

Hi,Is there a way to dynamically increase the height of the overall shape? I want my shape to have a fixed height, but dynamically change when adding or removing rows. The height has to be locked for the user; only the width can be changed.I want to copy the behavior of the default ERD shape.Thanks for your help,Nicolas (adding rows with absolute values)

I cannot set default size for an org chart block. I select an existing block, select Set as Default and create more blocks and the size is the standard size.

Hello   I have a ton of pictures that I've copied the address from linkedin for the picutre.  At one time they all showed up but now it is just a grey circle with a line through it.   

How can I print to where the font size and chart size stays consistent and the same size when I print? 

I always get below error when I’m trying to export my drawing to PDF or Visio format… <Error><Code>InvalidArgument</Code><Message>Only one auth mechanism allowed; only the X-Amz-Algorithm query parameter, Signature query string parameter or the Authorization header should be specified</Message><ArgumentName>Authorization</ArgumentName><ArgumentValue>eyJraWQiOiJMVGh4Qnp2TUdsZHBwOUxoTjJXaGRncy01bmo2dV9SanBSanBiV3dXc0hrIiwiYWxnIjoiUlMyNTYifQ.eyJ2ZXIiOjEsImp0aSI6IkFULlZwMnE0MFhJaWVHVVlOYm5MOHlBRVRhYXBRaVh2SGtYekhWd2h5MG43Zk0iLCJpc3MiOiJodHRwczovL2xvZ2ludWF0Lm50cnMuY29tL29hdXRoMi9hdXN0dDJsdGMwTmRaMko4SzBoNyIsImF1ZCI6Imh0dHBzOi8vbnRyc3VhdC5va3RhcHJldmlldy5jb20iLCJpYXQiOjE3MjEzMzI4OTMsImV4cCI6MTcyMTMzNDY5MywiY2lkIjoiMG9hMXR3eXBmNzFUZDY4WHcwaDgiLCJ1aWQiOiIwMHUxeGdudXQ4bkdiMmdHQTBoOCIsInNjcCI6WyJwcm9maWxlIiwiYXBwLnNjb3BlLnB

How can I make a double lined box in Lucidchart ?  

I am unable to delete the lines and they go to nothing. If i resize the org chart then it corrects itself but if i expand anything it automatically reverts to adding random lines in. Does anyone have any experience of this or how to resolve it? 

I drag and drop, I copy paste, I convert to CSV, have a simple flowchart svg from illustrator, it shows up on my lucid chart doc when i drag and drop and then disappears about a second later. 

We’re in the process of ending our Lucidchart service and would like to retain individual users’ charts before deactivating accounts. Is there a way to bulk export or transfer files from multiple users, or does this need to be done one by one per user?Just looking for the most efficient option before we begin deactivation.Thanks in advance

Hello,I’ve read that the recent bug concerning the line breaks was fixed, but on my side it’s not. See below:  And more than that, for all my sheets, when I click on a profile, the line becomes invisible and there’s nothing I can do to make it visible again. So I have something looking like this :  Can you kindly help me on this please ? Thank you

Hello,I was looking for an API to revoke a user’s session (Enterprise license). Looking at the API documentation, an API doesn’t seem to exist (REST / SCIM), but wanted to check if there was anything not currently documented or if I missed something.The functionality is available from the admin UI “Log out user”. Thank you!

This did not work for me.  When I hold the shift it does not rotate.  I am unable to have the call out poing down.  It only points up.  Please advise 

These lines are hard to work with. They do weird loops when you just want a STRAIGHT LINE. Please fix this. Thank you.

Preciso carregar fotos no organograma atraves do compartilhamento do da foto via onedrive. Compartilho a foto e copio o link, ao inserir o link no Lucid a foto não carrega. é possível atualizar dessa maneira?

It appears to be random when we receive the error message below.  The document in question comes from a team folder in Lucid; other documents from this same folder have no issues when trying to embed the diagram in Confluence Cloud.  

Today there seems to be a glitch when selecting an employee card on my org chart it then un maps them in the graph. Not trying to move it simply select it; I tried undo but it didn't consider it as a move to undo and it also wouldn't let me reconnect the card. Only solution to fix it has been to refresh the page. This is occurring across all projects not just the one. Potentially if an update has been done or just a very very annoying bug. @Lucid Team please can you resolve this issue? 

Hi All so a user wants access to a lucid chart document of which they have given us an address for which is rather long. We have no idea who the owner is, how does one search for who the owner of the document is with the document address in the admin portal? i.e the adress is like the below:- thanks

hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC

I am working on an org chart created by someone else.  Some of my employees have this”i” icon on their icon.  Most do not.  Any idea what it is and how I would go about deleting it?

In the “way-back” machine I used LucidChart for wireframing software application user interfaces.  Hitting “Present” opened all pages centered on the display and made for a wonderful walkthrough with users. I am again using LucidChart for wireframing but finding that my pages jump all over the display and are sometimes different sizes. I have tries using slides but so far I’m not making much progress. How can I get back to the smooth presentations of yore?  

Does anyone know of a way to create a filter that shows all resources without any tags?

The default font size for the mind map = 8pt.How exactly do I set a default text size? Is there an instruction video or doc that you can share?This question was raised in community a year ago, but the answer was vague and not helpful.Please help.