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Error exporting Confluence page with Lucid diagram

Forum|Forum|9 months ago
November 10, 2025
13 replies
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When I try to export a Confluence page to Word, I encounter the attached error message. After investigation, we found that the issue occurs only when a Lucidchart diagram is embedded in the document. If the Lucidchart diagram is removed, the export to Word works without any issues.
Could you please provide support to enable the "Export to Word" feature to work properly even when a Lucidchart diagram is included in the page?

Best answer by Leianne C

Hi @Kenan.Haciomeroglu, thank you for posting in the community! As a first step, could you please confirm if your Lucidchart diagrams are embedded using the rich viewer? If yes, would you mind switching it to the simple viewer, to see if that version allows the page to export correctly?

If the issue persists, could you please share a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help! Please let us know if you have any questions.

Leianne CAnswer

Lucid support team

Hi @Kenan.Haciomeroglu, thank you for posting in the community! As a first step, could you please confirm if your Lucidchart diagrams are embedded using the rich viewer? If yes, would you mind switching it to the simple viewer, to see if that version allows the page to export correctly?

If the issue persists, could you please share a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help! Please let us know if you have any questions.

K

Kenan.HaciomerogluAuthor

Hi @Kenan.Haciomeroglu, thank you for posting in the community! As a first step, could you please confirm if your Lucidchart diagrams are embedded using the rich viewer? If yes, would you mind switching it to the simple viewer, to see if that version allows the page to export correctly?

If the issue persists, could you please share a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help! Please let us know if you have any questions.

Hi Leianne thank you for your answer! How can i confirm my Lucidchart diagrams are embedded using the rich viewer ? Also how can i change that can you direct me? Here is the console logs below;

Leianne C

Lucid support team

Hi @Kenan.Haciomeroglu, thank you for sharing the JS Console screenshot! To switch between rich and simple viewer, you will need to access the display properties the inserted document by following the steps below:

Click Edit at the top of the Confluence page.
Select the document.
Click Properties from the options bar that appears below the document to open the display properties modal.
Click Save after selecting on/off for Rich Lucidchart Viewer.

I hope this helps! Please let me know if you see any changes after trying this step.

K

Kenan.HaciomerogluAuthor

Hi @Kenan.Haciomeroglu, thank you for sharing the JS Console screenshot! To switch between rich and simple viewer, you will need to access the display properties the inserted document by following the steps below:

Click Edit at the top of the Confluence page.
Select the document.
Click Properties from the options bar that appears below the document to open the display properties modal.
Click Save after selecting on/off for Rich Lucidchart Viewer.

I hope this helps! Please let me know if you see any changes after trying this step.

Hello again; as you define i select the options like below; but still getting the same issue unfortunately

Leianne C

Lucid support team

Hi @Kenan.Haciomeroglu, thank you for following up and apologies for the confusion! Would you mind confirming if you tried switching Rich Lucidchart viewer to OFF and try the export after that? Did the same issue still happen after this step?

Thanks in advance for your help and patience with this! Please let me know if you have any questions in the meantime.

K

Kenan.HaciomerogluAuthor

Hi @Kenan.Haciomeroglu, thank you for following up and apologies for the confusion! Would you mind confirming if you tried switching Rich Lucidchart viewer to OFF and try the export after that? Did the same issue still happen after this step?

Thanks in advance for your help and patience with this! Please let me know if you have any questions in the meantime.

Unfortunately, even though I switched the Rich Lucidchart viewer option OFF as you mentioned, I’m still getting the same error.

Leianne C

Lucid support team

Hi @Kenan.Haciomeroglu, thank you for giving that a try! I am investigating this this further and will share an update here as soon as I have more information. Please feel free to let us know if you have any questions!

K

Kenan.HaciomerogluAuthor

Hi @Kenan.Haciomeroglu, thank you for giving that a try! I am investigating this this further and will share an update here as soon as I have more information. Please feel free to let us know if you have any questions!

Hi Leianne, Is there any update on this issue?

Leianne C

Lucid support team

Hi @Kenan.Haciomeroglu, thank you for following up! Unfortunately I don’t have any updates yet however, would you mind sharing the following information to help us take a closer look at the issue described?

What type of Confluence are you using (Cloud vs. Server vs Data Center)? If Server or Data Center, what version?
What version of the Lucidchart plug-in are you using?

If you’re unsure of this information, I recommend reaching out to your internal IT or application administrators for more details.

Thanks in advance for your help. Please let me know if you have any questions!

K

Kenan.HaciomerogluAuthor

Hi @Kenan.Haciomeroglu, thank you for following up! Unfortunately I don’t have any updates yet however, would you mind sharing the following information to help us take a closer look at the issue described?

What type of Confluence are you using (Cloud vs. Server vs Data Center)? If Server or Data Center, what version?
What version of the Lucidchart plug-in are you using?

If you’re unsure of this information, I recommend reaching out to your internal IT or application administrators for more details.

Thanks in advance for your help. Please let me know if you have any questions!

Hi Leianne here is the informations below;

Lucidchart Plugin: 1.29.9

Confluence (Data Center): 8.5.19

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