Peer Support

I have multiple Google Accounts for various organisations I belong to. The Logout button within LucidChart add-on for Word works but when I try to login with Google again it uses my previously entered account credentials. It appears that Google SSO credentials are cached. Has anyone else experienced this? Does anyone have an option for a workaround or fix?

Hi there I have come across a strange sync. problem. I am the file owner but one of the individuals that I have shared the file with has made some changes but I cannot see them. Although the file name was not changed I guess this has happened when lucid has recently changed the BPMN 2.0 task markup. However I have searching for the changes but I have discovered them when I checked the notification tab The document has identical name but the content is different and the group that I had shared the document with is different. It looks as if the changes are somewhere lost in the cloud and has not been synced. yet.    

Created lucid chart under company "A" however we changed the company to name "B".  How can I update the team name to avoid having to create a new Lucidchart account? 

See screenshot below:

Greetings After working with the design of several diagrams due to the complexity of the process it turned out to be extensive and difficult to read once is exported to PDF in a single page. Is their a way to zoom in over certain part of the process and only export that section? Something like taking a capture exporting it and move to the next section and repeat the process. Thanks Oscar

Hey quick question. Is there a way to integrate a google drive to an account that is a different email's drive? How do I go about doing that?

I want to be able to control if pages are automatically created when I add content.  I have a document that keep creating a lot of pages when I upload an image that is bigger than the page. Is there a way to turn this on and off?

Is it possible to style individual swim lanes please that have already been assembled ? For example if I place a new swim lane and change it to green then add in another swim lane and change the style to yellow I can add them together at that point but cant seem to ungroup them ? Thanks in advance

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

Is there any way to have a diagram/flow created on Lucidchart and add a hotspot/click point where when added to the Confluence page and someone clicks on that point it scrolls down to a certain part of the page? (similar to an anchor on Confluence?)

Where do I access the Admin Panel. Currently I am the only team member so I assume I should be Admin for us. I need to be able to add the other users or does the domain name decide who would be a team member? Thanks in advance for your assistance.

The options are very limited. I have to enter the people I want to share the document with each and every time. I cannot see a better way    

I want to generate a mind map diagram automaticly by connecting the diagram to a excel file. I want to do that by selecting the columns (with a certain group by). The result must be that the mind map lucid chart is making itself a mind map with all row data from the excel file. Is that posibble?  

Hi I can´t find the common network pipe icon. I looked in a number libraries including Cisco. Were is it? Thanks /Smári

< SFT-5103-2-4-1 2KLIC Screen App Wifi installation process v1>   Hi I can see the document when i search for it but i don't know where it is i mean in which folder... Infact i know the document name that i have mentioned above.  Kindly let us know how to solve this issue. Regards Girish

I'm trying to import a VSD file and instead of getting a green "Success" I get a red "Error". It's a fairly complex VSD but only because it has a lot of text and lines and a few stencils.  There are no images. I've tried a few things to make the Visio simpler and also tried saving it as a new file and also copied the contents to an entirely new file.  All attempts with no success. Is there an option to see what the "Error" is? Thanks

Is there a policy on allowing vulnerability scan of the lucidchart servers? This is required by the UK government as part of their Cyber Essentials flow down. If not who do I need to contact to authorise this testing?

Hi I had wrongly deleted a document. I understand from another post that I should see it in my trash folder but it's not there. Am I missing anything? I'm assuming that's the only trash there is. Please help...really need the file. Thanks

I want the background colour I have set in a rectangle  to be included when I export/print/present a diagram. How do I do that? Attached snips are from the same diagram the colour less one is an exported png.   Thanks Carl Bretteville  

How do I link to shapes so If I move shape A shape B will move together maintaining relative positions? 

We recently moved from Confluence cloud to local server. After migration everything works fine exept LC charts. All confluence pages that contain LC graphics are corrupted - in place of the chart itself I see a rectangle with text inside "Select or Create Lucidchart Diagram". Although I can add a new chart to the page and itworks as it used to be.

Dear Support Team    I connected to lucid chart list of elements (process steps / persons) via google sheet and now I would like to load the same way the dependencies between them with text description (Yes/No strong/week etc..). Please advice how to do so ? 

Hi I made a diagram with few additional pages in my diagram now I am trying to edit my diagram and see some of the pages are i guess magnetized and I am not able to demagnetize the swimlanes to edit anything in my diagram  Please help

There doesn't seem like there's a way to do this. We have a lucid chart with multiple different pages and we can only view the top page.