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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6023 Topics
Tom P
Tom P
posted in Product Questions
ERD csv import not showing datatype in generated ERD diagram

When I import a CSV file that is the result of a query against a SQL Server db I do not see the datatype of columns indicated only the field lengths.  DataTypes I am importing are either 'dt'  'nchar' or 'decimal' types. Is there any documentation on how the csv file is parsed and what could be causing the datatype to not be captured?   Thanks!

52
Sara M102
7 years ago
Magnus T
Magnus T
asked in Product Questions
Line jumps in Lucidchart

How do I make a line jump another line in my Lucidchart diagram?  It happened in one of my diagrams but it doesn't jump anymore.

4023
Karsten B
7 years ago
Oskar S102
Oskar S102
posted in Product Questions
How to make a hyperlink between different flow chart

I am a new user of Lucidchart and have a question about the layout on my Chart.  I have a Master Chart where there are about 8 themes on level 2. Each of these have its own chart. How can i link the "level 2" charts to the MASTER chart without showing the hole "level 2"chart of al the 8 themes at the same time? Is there any function where i can hyperlink on each theme on the master and then directly get to the "level 2 chart" for that spesific category? Its much easier to make a presentation without showing the hole complexity in one time. I am happy for all good tip!!

21
Sara M102
7 years ago
narchibald
narchibald
posted in Product Questions
grid lanes won't adjust

I'm having issues adjusting or deleting swim lanes. Whenever I drag a lane or try to change it through the settings nothing happens it goes back to the previous setting. Any suggestions? 

11
Megan W101
7 years ago
Magnus T
Magnus T
posted in Product Questions
AWS diagram

I need to create an AWS diagram of something I need to build.   Do you have an example diagram of the following? VPCs VPC peering subnets servers with security groups. elbs  

11
Sara M102
7 years ago
Margot Malipaard
Margot Malipaard
posted in Product Questions
Lost my documents

Hi I made some document in the free version of Lucidchart one month ago. And now they're gone. Today I registered and payed the montly fee. But I still cannot find my document? Can somebody help me please?

01
Megan W101
7 years ago
Devi B
Devi B
posted in Product Questions
Unable to Integrate with word powerpoint and Visio

I'm unable to login through the word or powerpoint plugin. My consistently get errored out stating the my login credentials are incorrect. Why? I'm able to login in to lucidchart web access.

102
Devi B
7 years ago
Sean L
Sean L
posted in Product Questions
Setting the Confluence Plugin to default to the simple viewer

I've noticed that charts take a long time to load (>10s) on our confluence pages especially if we have more than one on the same page.  Eventually the plugin will present the option to view the chart in the "Simple Viewer" which is actually preferable 99% of the time.  Is it possible to set the Simple Viewer as the default loading option in the plugin?  It would save our team an immense amount of headache when we're reviewing many designs one after the other.  

113
Sara M102
7 years ago
Jannes B
Jannes B
asked in Product Questions
Referencing another Lucidchart diagram in a UML sequence diagram

Hello I want to reference a simple sequence into a more complex UML sequence diagram. (As in: "Starting in UML 2 the "Interaction Occurrence" element was introduced. The addition of interaction occurrences is arguably the most important innovation in UML 2 interactions modeling. Interaction occurrences add the ability to compose primitive sequence diagrams into complex sequence diagrams. With these you can combine (reuse) the simpler sequences to produce more complex sequences. This means that you can abstract out a complete and possibly complex sequence as a single conceptual unit." See: https://www.ibm.com/developerworks/rational/library/3101.html for this text in context.) My idea was to simply draw a box using a notation like this one: sequence diagram name[(arguments)] [: return value] I would need a loop box to create the reference however the loop box acts as a frame: all elements behind it are visible. The point is to have the box referencing the simpler sequence float in front

211
Remy M
7 years ago
elle
elle
posted in Product Questions
Copy one activity on multiple layers on a process flow chart?

How can I copy one activity on multiple layers on a process flow chart?

11
Suzannah M
7 years ago
Claudio B
Claudio B
posted in Product Questions
Share uploaded fonts among team members

Is it possible for the team owner to upload some fonts and make them available to all team members? We are trying to have diagrams that look consistent in the entire organization and having every user upload fonts on their own makes things more difficult.

21
Karsten B
7 years ago
Krishnadas S
Krishnadas S
posted in Product Questions
Tutorial for VSM

Hi Can someone point me to a good tutorial that will help to understand VSM creation using Lucid chart tool? Thanks a lot! Krishnadas

93
Karsten B
7 years ago
Jamie S
Jamie S
posted in Product Questions
Losing Off-Page Reference Links

I have a multi page flow chart (25+) that I'm working on with colleagues who use visio.  There are many off page references and when I import the links all break (the symbol and text remain). Is there a way to fix this without having to revise the links every time I import/export?   Thanks

81
Sara M102
7 years ago
Ken D
Ken D
posted in Product Questions
Exporting a decision tree

I spent all day working on a decision tree for the company. Put notes on some of the shapes. Put layers so they would only show when you click on a hotspot. First time using the software (which is awesome btw) so it took a lot of reading to figure out how to do everything.  Finally get everything done. Looks great and exactly what I want everyone to see. Problem is how do they view it? I'm not going to ask everyone in the company to get a lucidchart account. So how do I export what I made into a program that will allow you to see the popup notes and all that jazz?

171
Karsten B
7 years ago
C
Catherine A
posted in Product Questions
Step out on numbered/bulleted list

Hello! In the new interface I'm working with a numbered list and I'm a couple of levels in i.e (1 a i).  I now want to step out and add 1b.  Hitting enter only gives me 1aii and I can't find an option to reduce indent.  Is there an interface button or keyboard shortcut to step out a level in the list?

162
C
7 years ago
kam s
kam s
posted in Product Questions
Flipping stencils

Hello I have a need to flip ome of the stencils that are supplied or imported  on the vertical axis.  This is to make sure that they are pointing to the same direction on the graph. Is there an option to do that? Thanks Kam  

71
Sara M102
7 years ago
Yimin P
Yimin P
asked in Product Questions
Line snapping to other objects in luicd

I have disabled grid snap. But still when I drag start or end of the a line the start or end point of a line can not move to any place I want instead they tend to snap to some other object on the canvas if the start or end point is close enough to an object. I do not want that I want to place the start or end of a line to  a place very close to an object but never want to connect the start or end of the line to that object.

271
Sara M102
7 years ago
Dirk B
Dirk B
posted in Product Questions
dragging message out of an activation box

I just installed lucid chart on to mini iPad - and for the life of me it doesn't let me drag a message out of a sequence diagram activation box.... any help?

25
Karsten B
7 years ago
Zoel C
Zoel C
posted in Product Questions
Publish URL - Cannot View Notes

When we publish our diagram as a URL link we cannot click on any of the notes when the link is opened in a browser. We can see the icons for the notes but cannot click on them. Any idea why this is the case? Also when publishing as a PDF is there a way to show the notes? thanks Z

27
Sara M102
7 years ago
Chris C106
Chris C106
posted in Product Questions
Update Notifications

Every time I do a new save I usually change the filename (using save as) to have the same text name but with a new added date. This creates confusion with the team when the document is redistributed.  I'm guessing I should always keep the same filename and put on the actual chart a new revision number?  I just want to make sure that I have history of changes with a document.  If I leave a document with the exact same name throughout all revisions (always just click save never use save as) is the revision history always kept?   Thanks!-Chris

131
Kristy
7 years ago
G
Greg E
posted in Product Questions
Embedding a live link in Google Docs

I have created a copy of our Org Chart in LucidChart.  I am trying to embed a view of the chart in our quality manual (which I sometimes have to submit to outside organizations as PDF or *ugh* paper so a link would be clunky).  I would really like to have the view update automatically so I do not have to update the image as we make changes to the Org Chart. I have figured out how to get the image of the Org Chart into the document but it doesn't change when I make changes to the Lucidchart file.  Is there a way to do that? Thanks!

32
Hayden N
7 years ago
Dan G102
Dan G102
asked in Product Questions
How to represent a jump or bridge for crossing lines in my Lucidchart diagram that don't actually intersect?

Is there a "bridge" symbol/command that allows me to show one line crosses another without intersecting it? In many drawing forms that would have the one line going over a bump to show they don't intersect. Thanks Dan

2071
Karsten B
7 years ago
Becky L
Becky L
posted in Product Questions
floor plan document is gone

Hi I started a free account yesterday to see how Lucidchart works. My husband and I want to make some design changes to our home and he is unable to visualize what I describe so I thought this may just bridge the gap between our ideas. It looks basic enough because I don't want anything fancy and I do like it but now I can't find the floor plan I designed. I would like to show my husband now so that we can purchase this but if the stuff just disappears and cannot be retrieved then perhaps this just isn't as useful as I thought it might be.  thanks Rebekka  

21
Kristy
7 years ago
Luigi Iacobellis
Luigi Iacobellis
posted in Product Questions
Line Angle

Hello I wanted to know if there is a way to adjust the "angle of the line" via a properties setting. I am trying to draw a simple line in a flow chart but the line is not 90 degrees. There is a little bump as seen below. Suggestions?  

132
Luigi Iacobellis
7 years ago
mike.mason@co2.org
mike.mason@co2.org
asked in Product Questions
Where are files saved in Lucidchart?

I am completely confused.  I am trialling Lucid Chart having moved the company to Macs and discovered Visio doesn't exist. But I can't work out where LucidChart saves files!   Does it only work over the web?  Much of our lives are spent in Africa or on aeroplanes - or even in an office in the UK where the internet is very flakey. Could you tell me please where the files are how I back them up and where I should have looked to find this information.  

1442
mike.mason@co2.org
7 years ago
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