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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
A80
A80
posted in Product Questions
ER Diagrams - how to scroll through columns when limiting the "Fields"?

In an ER diagram I use the "fields" option in the toolbar to only show the top X columns in certain tables since they are very large. Is there no way to scroll through the column lists in these tables? Do I really need to resize the table every time I want to see the columns in them?

70
Eric R
Troy Kay
Troy Kay
asked in Product Questions
How do I create isometric diagrams in Lucidchart?

How do I create isometric diagrams in Lucidchart?

5483
Dave102
cpatton
cpatton
posted in Product Questions
Alignment Control

We have 4 Levels in our department.  Director Manager Engineer Technician across multiple cities.  Currently we have a Manager in one office reporting to the Director as well as 2 Engineers in another office reporting to the same Director.  If I fill in the Org Chart it forces me to have the Engineers and Manager on the same horizontal row because of the reporting structure.  This will rub some the wrong way if I show it like this because it is saying the Manager is the same as the Engineers in terms of hierarchy.  I want to push the Engineers down a row however i don't have a position between the Engineers and Director to make Lucid Chart do this so all the titles align correctly across the rows.    Is there a way to manually move the Engineers down a row?

30
Maison W
John J103
John J103
posted in Product Questions
Templates for Narrative Game Design

What templates do you recommend creating interactive narratives for video games with choices in action and dialogue?

100
John J103
Tim Wainwright
Tim Wainwright
posted in Product Questions
Help meh please! - How to scale a diagram

Hi all  Having some trouble and I think this should be a quick fix but I'm a brand new baby user on this thing and haven't been able to learn all the features of the solution. I'm using the Sales : Wining by Design "Content Map" template and would like to scale it so that I can fit a lot more bubbles in the various boxes.  If I try to select all and drag it to a far greater size the lines start to get thrown off etc (pic 2) Really I need to scale the background lines - I'll happily drag the bubbles one by one to where they are supposed to end up on a new larger background    

290
Annika W101
A80
A80
posted in Product Questions
Smartlines not working in ER diagrams?

Smart lines work when I connect normal shapes together but when building an ER diagram those objects don't highlight when I drag a line into them. Do smart lines not work with ER shapes?

270
Flavia D
Michelle D101
Michelle D101
posted in Product Questions
Exceptions to the Template

I have a process map that I've selected a theme for that includes frameless squares. Everything is already colour coded and took quite some time to do. I have 3 processes that I want to group together by placing them side-by-side but they're the same colour because they fall under the same category so I wanted to add a small frame around just these shapes but since frames don't follow the design of the template I chose it won't let me add a frame to just those three shapes. Is there a way to add exception-shapes to a sheet with a template? This is very frustrating!

20
Eric R
Jean-Baptiste M
Jean-Baptiste M
posted in Product Questions
Modification en partage d'équipe

Bonjour Je viens de prendre un compte PRO. J'ai créé des documents partagés avec des personnes qui ont une compte gratuit mais elles ne peuvent pas modifier. Faut-il un compte basique pour modifier ou cela est-il possible avec un compte gratuit ? Merci Jean-Baptiste

30
Megan W101
Seamus G
Seamus G
posted in Product Questions
Can Free Accounts edit Org Charts

I have shared an Org Chart with a colleague who uses a Free Account but he doesn't appear to be able to edit it. There are less than 30 objects on the chart. Is there a restriction for free accounts?

30
Megan W101
Josh C102
Josh C102
posted in Product Questions
Replace Data for all Pages

I have created an organisation chart using the Import Data function for excel and am required to duplicate pages and apply a filter for each function (HR Finance etc.). Is it possible to replace the data only once and have it flow through to all the filtered pages?

70
Eric R
Sahara H
Sahara H
posted in Product Questions
Is there a way to get the chart to shift as I add shapes/lines?

Is there a way I can get the rest of the chart to auto-shift around whatever new shapes and lines I am adding? It is taking FOREVER to hand-drag every group of flowchart bubbles to make new space when I need to add a new option or tree of options.

50
Eric R
Jonathon D
Jonathon D
asked in Product Questions
How to show specialization/generalization on EER diagram?

EER diagrams can show specialization by placing a subset symbol on a line.  How would I add that to my diagram? I haven't seen such a symbol.

611
Chase V
Allan
Allan
posted in Product Questions
Does lucidchart support Express-G notation?

Does Lucidchart support the Express-G notation of the STEP standard (https://en.wikipedia.org/wiki/EXPRESS_(data_modeling_language))?

60
Chase V
Trivikram
Trivikram
posted in Product Questions
DB Data modeling

Hello Is there an option to import database schema and tables by connecting to existing Postgres DB and reverse engineer the model. Also I do not see any template for data model. Is there any support for it? Thanks Trivikram

380
Flavia D
Johannes S
Johannes S
posted in Product Questions
Link WBS with individual element information - automate edits

My vision is to create a template for a work breakdown structure and the description of each element. Ideally that template consists of the WBS itself and then a page for each element describing the scope dates and responsible person. I would then create an action and link each element in the WBS with the corresponding page. How can I define a single point of data entry. I want to enter all information of that one specific element on the corresponding page I have created for that element. Then I don't want to copy parts of the text to my WBS because I will make errors waste time and create inconsistencies. I want the text I have already entered to "appear" in each element of the WBS structure. What is the best way to do that?  

90
Flavia D
pjos0004@student.monash.edu
pjos0004@student.monash.edu
posted in Product Questions
Cannot add shapes in UML case diagram

Hi Team I am drawing a UML use case diagram. After certain number of shapes I have used mostly 15-20 shapes. I cannot add new shapes to the diagram. It provides me with the popup of using the premium feature. Is there any restriction on the number of shapes to be used in the free version. Thank you in advance.

60
pjos0004@student.monash.edu
taline
taline
posted in Product Questions
need guidance on saving options

Is there a way that I can save my document with EDITING options? I.E when I send this to a colleague and they want to add a note or such how can they edit my document?   Please advise 

30
Tate S
Karim Shehadeh
Karim Shehadeh
asked in Product Questions
Master Page Variables

I'm not sure if I'm missing this but is there a way to have some text in a master page in Lucidchart that pulls its data from the page properties of the pages it is being applied to instead of the Master Page itself?  In the same way that a header or footer would have a "page number" variable that changes based on the current page number.

905
Chase V
Samantha P102
Samantha P102
posted in Product Questions
Org chart help

How do I get the org chart to fill up the entire page as oppose to having the page filled with whit space. 

70
Chase V
T
Tom H102
asked in Product Questions
How to insert a tab into shape text

I want to align the shape text using tabs but I don't see any way to enter them.  If I press tab while text editing it takes me to the next line of text instead of inserting it inline.  I've also tried other key combinations (eg shift+tab ctrl+tab...) but they don't do it either. And since the font is variable width I don't want to align with a bunch of spaces. Similarly is there a way to display a ruler for the shape text?

402
Maison W
Himanshu T
Himanshu T
posted in Product Questions
GIS data or maps as a background for your diagrams?

Hi I work in a field where geography matters. Trying to explain a concept with a real map as the background to my diagram is the best way to explain it. However I find no mechanism or way for me to bring in google map (or any other) on to my diagram as a layer. Am I missing something or is this a feature that does not yet exist in Lucidchart?   Thanks Himanshu.

260
Chase V
Harper, B
Harper, B
posted in Product Questions
Defining saving and using new shapes

Maybe I'm just not looking hard enough but there are two (technically four) shapes I need and can't find them or create them within LucidChart. one is the block start/end indicators the other loop indicators. block start/stop is a rectangle except there's an extra point so the top (or bottom) looks kindof like a house. The loop shapes look like rectangles with 45• cuts on either side starting a little above the middle of the line. The closest I've gotten in the app is to group a rectangle with a triangle but the shapes don't unite just group. When I apply a stroke both shapes get it. Any help you can give me would be appreciated.

50
Harper, B
Matthew V101
Matthew V101
posted in Product Questions
Share document for user that is on PTO

We have a document that we need to provide access for but the owner is currently on PTO.  Is there a way to provide access on the Admin side?

30
Matthew V101
Mike P
Mike P
posted in Product Questions
Creating shapes with data

I want to make a basic shape of a rectangle with some data inside it.  I've done that and copied the shape multiple times but now I realize that I want to make some changes to the text fields in the rectangle.  I want the same change for all of the shapes.  Currently I would need to edit all of the shapes in my diagram to make the changes.  Is there a way that I can make a new shape with the text fields / data fields that I'm looking for and save it so that if I make changes I just have to change the original shape?

120
Chase V
Mo C
Mo C
posted in Product Questions
Org Chart Photo

I am trying to make my org chart fit 55 x 30 in. I am making the shapes bigger but how do I resize the images on the shapes to match this?

150
Chase V
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