Hi Ernest thanks for reaching out! If your work is lost there are a few things you can do:

• The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.


• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?


• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.


• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

If none of these steps help please reach out to our support team here with the name or URL of the document so that we can provide further assistance.

hi

I am having the same issue some of my documents are missing from 2017-2018 

Hi Vivek

Thanks for posting on the community. Because this issue is specific to your account I am creating a support ticket and following up via email to get more information about your documents. Thank you!