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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5990 Topics
Kristy
KristyLucidite
posted in Product Questions
Importing Visio Files into Lucidchart

Lucidchart allows for easy import and export of Visio files. To import your diagrams, follow these steps:From your My Documents page, choose +New, then select Lucidchart > Import > Visio. 2. Select the file you wish to upload or drag and drop them into the modal, then click Import. Lucidchart supports .vdx,  .vsd , .vsdx, and .vsdm file formats. 3. Simply click View document to open it, or access it from your My Documents page after clicking Done. Note: The .vsdx file format generally provides the smoothest experience. For .vdx documents from third parties we recommend saving the file in Visio first before uploading it to Lucidchart. 

1650
Kristy
7 years ago
Jo D
Jo D
posted in Product Questions
Sharing a document with team not in Lucid Chart

Hi there I've created an organagram and now want to share it with the organisation. When I download it in PDF it cuts the organagram into a number of pages but I want it all on one page. Also I've added everyone's contact details to the organagram which I can see when I'm in Lucid Charts but doesn't come up in any other format. Is there any way around these issues? Thanks Jo

11
Megan W101
7 years ago
Sven V
Sven V
asked in Product Questions
No line jump in Lucidchart

Hi there I have two lines crossing and no line jump is showing. I want the horizontal line jumping over the vertical one.Page settings are set to line jump the lines are not part of any groups and the lines are not locked for editing. In the rest of the diagram the line jumps are nicely shown as they should. Am I missing something?  

831
Hayden N
7 years ago
Rebecca W101
Rebecca W101
asked in Product Questions
Curly brace note style and formatting

I have two issues when adding call-outs: 1. The font is embossed or has a shadow making it difficult to read. 2. The call-out can't be re-positioned to be on top of the shape instead of on the side. It would fit better on top. How do I fix these two issues? Any help would be much appreciated.

2174
Rebecca W101
7 years ago
Magnus T
Magnus T
posted in Product Questions
Default share

Is it possible to share diagrams with a list of people (email addresses)?  If I create a new diagram then it is automatically shared?

02
Magnus T
7 years ago
seterhark@unwsp.edu
seterhark@unwsp.edu
posted in Product Questions
Space above name

Is there a way to add space above someone's name in a diagram box?

01
Megan W101
7 years ago
Nora M
Nora M
posted in Product Questions
UML Shape

I just purchased a subscription to Lucid Chart for the express purpose of creating a UML/ERD  for a database design.The shapes I want have a box with divisions for entity name in the first division with attributes listed in the second division. Supposedly Lucid Chart can do that but I'm finding a disconnect in the documentation. For example this page https://www.lucidchart.com/pages/what-is-UML-unified-modeling-language tells me all about UML. I don't need to know about it I need to find the correct shapes. The page shows the correct type of diagram but the LucidChart software only seems to have rectangles for entities and ovals for attributes.  I have gone through several searches and not been able to find information on where the correct shapes can be found.  

93
Megan W101
7 years ago
Keith E102
Keith E102
posted in Product Questions
CSV Import Issues

I have uploaded my CSV file and the system created my departmental org charts but did not create my entire organizational chart?  There are NO members of the team in showing for the entire company chart. Also I noticed that one individual is showing up in the two separate departments but falls under only one.  I've checked the coding and it's correct...

11
Annika W101
7 years ago
Catrien P
Catrien P
posted in Product Questions
Please help!

Why does the grid I have to use for a floorplan on not correlate with the measurements? 7m should be 7 units or any multiple of 7 not 5.5 ??

01
Megan W101
7 years ago
José C102
José C102
posted in Product Questions
Fish Bone

How do I make a fish bone diagram? Is there a template for this or anything?

101
Hayden N
7 years ago
José C102
José C102
asked in Product Questions
How can I double space my text in Lucid?

How do I double spaced the text in my document?

181
Hayden N
7 years ago
Jef
Jef
posted in Product Questions
Emoticons

Is there a way to import cell phone emoticons as a library?

12
Hayden N
7 years ago
Elena S
Elena S
posted in Product Questions
Offline Editor

Is it possible to use the editor without internet connection? 

21
A
7 years ago
Elena S
Elena S
posted in Product Questions
How do I turn on pagination?

I want to be able to drag a shape over the side of my canvas and have the program automatically add another page. How can I turn on this feature? 

241
A
7 years ago
Elena S
Elena S
asked in Product Questions
How to change canvas colour in Lucidchart?

Good day I would like to change the colour of the entire canvas not just the colour of individual shapes. Is there a way to do this so that my canvas is not just white? Many thanks.

231
A
7 years ago
Elena S
Elena S
asked in Product Questions
Cell padding feature for shapes in Lucidchart

I'm looking for a feature on Lucidchart that will allow me to pad my cells so that I can adjust the margins around text within my shapes. Please help!

1131
A
7 years ago
Balt D
Balt D
asked in Product Questions
Cardinalities on Lucidchart ERDs

How do I add cardinalities to my ERD in Lucidchart? Currently the lines are just straight and I need to show cardinality.

721
Hayden N
7 years ago
Bob V
Bob V
posted in Product Questions
Extend the sheet

I am running out of room on my page and want to make it bigger but there aren't any arrows I can click on to make it bigger. Can you please help? 

01
Megan W101
7 years ago
Balt D
Balt D
posted in Product Questions
Electric Diagram

How do I access the electric diagram shapes? Help!

41
Hayden N
7 years ago
Balt D
Balt D
asked in Product Questions
Animate shapes in Lucidchart document to make them interactive

How can I animate the objects on my page? I want objects to appear as soon as I click on a different object.

1131
Hayden N
7 years ago
Rory M
Rory M
asked in Product Questions
Linking to another Lucidchart diagram with a hotspot/action

How can I attach another diagram as a hotspot?

311
Megan W101
7 years ago
Rune L
Rune L
posted in Product Questions
Presentation of embedded charts if we stop using Lucidchart

Is there a preview stored inside the confluence page in case Lucidchart is not available anymore or is the plugin always used to render the content? I ask because of fear of being too depending on third party plugins for our organisation.

11
Annika W101
7 years ago
Kristen B
Kristen B
posted in Product Questions
How to Insert Shapes on an Existing Flowchart

Hi! I am a newbie to lucidchart and I have a very simple question I am unable to find an answer to. For example I can create a simple standard flow chart and save it as such. I then open that chart the next day and want to add to it by inserting shapes where there is no room to in the chart to do so. When I insert shapes now the new shape overlays onto the existing shapes. I need to be able to have the chart automatically reconfigure itself to size when a shape box  is added. Is this possible. Thank you!

131
A
7 years ago
Latoshica W
Latoshica W
posted in Product Questions
adding a link

Hello   Can anyone explain how to add a link on the confluence page and once the linked is clicked on it will take the user to the lucidchart diagram? Also how to upload the lucidchart into confluence. Please advise if this is possible.   Thank you Tasha

21
Kristy
7 years ago
Joan J
Joan J
posted in Product Questions
Since today there are shadows in the text labels in imported vsd

On the left there is a text label already present on a imported vsd file on the right a new label I just created with lucidchart the label at the right has a gray shadow that I can't disable (haven't seen any option related to this) On documents freshly created with lucidchart the issue isn't present.

32
Kristy
7 years ago
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