Hi I have received an invitation to edit a chart but I don't have access to it and it returns me error that sorry you don't have access to this document.
Hi Fatemeh
Thanks for posting in the community. If you aren't able to access/edit the chart please reach out to the owner of the document and have them unshare and re-share it with you. I would also recommend double-checking that you are logged into the account associated with the email address that they have shared it with.
If neither of these troubleshooting steps resolve the issue please reach out to our support team here with the document URL and a screenshot of the error message you are getting so that we can take a closer look.
Hope this helps!
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with LucidEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.