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Cannot approve your request because the email address you provided is not an education email address.

  • April 5, 2021
  • 1 reply
  • 15 views

Billy M

I completed an education request form and I received a reply saying...

Thank you for requesting a Lucidchart Education account. Unfortunately we cannot approve your request because the email address you provided is ******@tamu.edu which is not an education email address. 

Texas A&M University is a public university and has an edu domain. 

Can you please help resolve this issue?

 

Comments

Abby S
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  • Lucid community team
  • April 5, 2021

Hi Billy

Thanks for posting on the community. It looks like your educational request was rejected because you signed up for an individual subscription/trial under your educational email address. To proceed with the free educational upgrade please cancel your individual trial and apply again using the same form.

I apologize for the confusing messaging and will pass this feedback on to the relevant teams. Thanks!