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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6781 Topics
Ardent W
Ardent W
posted in Product Questions
FOLDER

can i make a password for every folder?

40
Eric R
Jessica R
Jessica R
asked in Product Questions
Org Chart: adding groups horizontally instead of vertically

Hey there I'm trying to recreate the image you see here in an org chart format. But for the life of me I can't create groupings underneath each "lead" for 3 types of positions (Recruiters Sourcers Coordinators) that are horizontally situated instead of falling vertically underneath each other. It's important for us to convey that these roles are on a level playing field not that one is more important than another (which a vertical alignment does). Thanks for any help!

1051
Flavia D
BruceG
BruceG
asked in Product Questions
Adding images to Chart or linking to an image

 I'm new to this I have the jest of basic flowcharts down I want to add photo images to certain balloons/shapes along with my text name for the balloon.  I see you can add hyperlinks slides etc. but maybe I'm not understanding it correctly.  If you took a sample org chart I want to be able to click on a balloon and have the photo I've selected for it expand then go back to a smaller size when I move away from it.  Is this do-able?  Is this more like "adding a layer"?

610
Flavia D
Kerushan G
Kerushan G
posted in Product Questions
How to get auto-layout to stay within margins

What do I need to do to ensure that auto-layout places items within the margins?

120
Kent B101
Bob D102
Bob D102
posted in Product Questions
Hot Spot + Back Button

Hello I'm using hotspots to do drill-downs in a complicated architectural model. The challenge I'm trying to solve is to enable the user to "drill out"... Right now it looks like I'd have to manually add a "Back" hotspot and connect it back to the parent model... this is a PITA plus it falls apart if I have a model that multiple parent models link to. So... simple question: How can I enable a "Back Button" analog when using HotSpots?

30
Kent B101
Nagesh G
Nagesh G
posted in Product Questions
Cloud Insight is not visible

I signed up the subscription to make use of Cloud Insight capabilities. However When I am looking at File - Import data I am not seeing any cloud insight feature.  Thanks Nagesh G

20
Kent B101
r42
r42
posted in Product Questions
If i make a copy via the app is this a standalone?

Hello If i make a copy on my app of a chart And a new chart is created cslled “copy off xyz” I just want to confirm this is a standalone copy So that if i delete items in the copy The original remains unedited Is this correct?

50
Eric R
Gordon C
Gordon C
posted in Product Questions
Formating Roles in organizational charts

This is probably a basic question.  I have an organizational chart with the blank roles listed on the right pop out box.  Click the box for a new role it appears and you type in the description.  One role (#8) is indented in further than all the other roles and I do not know how to get the bullet to line up with the other bullets.  This function does not appear in the Text Options.  Is there another way to change this specific role or better yet change the global formatting for Role #8?  I have attached an image for further clarification..

140
Micah
Ben F102
Ben F102
posted in Product Questions
Grey circles that won't go away....

All of my boxes have these grey circles next to them - they aren't individually selectable and are related to the boxes. The icon menu just places another icon in a different corner. Help!  

100
Shanna H
Ted P
Ted P
posted in Product Questions
Shape choices do not stick

Hi I went through the task of finding all the shapes that I was interested in using for my diagrams with the intention that these choices would follow me from document to document as I created new documents.  However whenever I create a new document I have to re-choose them all again.  Even if I have created custom libraries I have to add them back in for every new document I create. Hoping there's an easy fix to set default libraries. ThanksTed

50
Clara H
Chris B102
Chris B102
posted in Product Questions
Timeline Date Doesnt save

For this document: (document URL removed for privacy and security) When I update the dates for a milestone or interval they do not save. Next time I click the advanced shape menu they default back to current date time. As a result the lables are not updated and this doesn't really do anything. Can you help? This is why I signed up for a paid sub.

200
Kent B101
Trent D
Trent D
posted in Product Questions
Tax Advisor Charts

I'm looking for some templates to help me diagram tax legal entities with their corresponding owner's name with ownership percentage. Another chart template would be for estate tax planning purposes for diagramming possible strategies or scenarios.

80
Kent B101
r42
r42
posted in Product Questions
Lucidchart map is glitching

My lucidchart map “start from the jumpoff” is glitching. The bar doesnt fully load it just goes in at 30% loading bar And i see no content of my map a weird stripey pattern And thats it - the entire lucidchart toolbars etc are loaded however I dont have a backup of the map either Can you look into restoring this?

90
Clara H
David G105
David G105
posted in Product Questions
how to lock extra draw line with Org template and change tier 1 direct report lay out?

Hello I have 2 question when i'm using the "company Org template" 1.  for the tier 1 direct report lay out will I be able to change it into 1 person tops another but still have the same reporting relationship? something like the following: From this to the second picture  2. when manually draw a line while using the Org template it can't lock with the template after I contract or expand the chart how to make it stays as part of my whole chart?  Thank you for the help!

140
Clara H
Ka K
Ka K
posted in Product Questions
New Conditional Formatting does not apply to lines

Recently (this week) observed that Conditional Formatting rule is now being applied to all new shapes (despite never defining a rule previously) such that all newly created shapes and lines (connections) are now transparent. This is not ideal (nor is it intuitive for users). As a workaround I tried to apply Conditional Formatting to define a color on all shapes (e.g. black border black lines to mimic the prev. default view). I see the rule applies to newly created shapes but it does not apply to the lines (connections) between those shapes. I still have to manually select and pick a color - which can be frustrating b/c the lines are invisible by default. Group select to find these lines has turned this into a rather tedious task. Any ideas?

240
Shanna H
Aubin
Aubin
asked in Product Questions
Add text/label to icon/image bottom

I want to add a label to the bottom of the image. I have tried to accomplish this with grouping however this results in bad resizing behaviour. Specifically when I expand the shape vertically the space between the text label and the image also grows. Thus I start with this image+label: And I end up with this image+label: This is trivial to do with diagrams.net given it's one of the default built-in shapes. But I'd like to use LucidChart because it has better real-time collaboration features.

10081
Kent B101
Andres M101
Andres M101
asked in Product Questions
Lucidchart CSV export compatibility

Hi I would like to know if the csv file that is exported from Lucidchart is compatible with other similar applications like Visio or Creately  

280
Eric R
Christian S102
Christian S102
posted in Product Questions
Download as TIFF file

Hi everyone Is it possible to export the files as TIFF from Lucidchart? If not does anyone know how to convert png to TIFF?  Thanks a lot!

714
Kent B101
David G106
David G106
asked in Product Questions
Add fill color to whole swimlane in Lucidchart

 Hi I want to be able to shade the body / background of each swim lane to be a different color.  However I only seem to be able to color the title of the swim lane not the body itself - am I missing something?

8811
Micah
Steve M106
Steve M106
asked in Product Questions
Text won't highlight after selecting

In the past I could select text and see it highlighted. Something has changed probably by me and I no longer see a highlight when I select text for editing purposes. Is there a way to reset settings/preferences to start from scratch? Or is this a bug?

571
Shanna H
Angel D
Angel D
posted in Product Questions
May I know why Shareable Link is not available on my own Lucidcharts?

Hello Sharable Links is not available in my Org - as an admin I wish to know why as our employees are asking. Please advise. 

70
Shanna H
jfouquet
jfouquet
posted in Product Questions
Extensionning swim lanes

If I am working with swim lanes and I figure out once the process is done that I have to add an activity is it possible to drag all the boxes of all the swimlanes to the right so there is enough space to enter the new box without draging all the boxes individually?

140
Johannes S
Donald B
Donald B
posted in Product Questions
Org - Chart Locked

I seem to have somehow locked or combined this org chart into one unit.  However when selected the lock button is not locked. The 2 text boxes are the only thing on the file that is editable.  I can add to it but I'm unable to modify the original chart that I made.  

170
Donald B
Caitlin Zbikowski
Caitlin Zbikowski
posted in Product Questions
Adding a team to another existing team

I want to add an existing team on my org chart to another existing team (also on the org chart).  I tried copying and pasting the one team and dragging it over but it turned into a huge mess.  There has to be an easy way to add these teams together so that's why I am reaching out.  Trying to avoid starting this whole thing from scratch.  

270
Clara H
Rob B102
Rob B102
posted in Product Questions
Hotspot toggled layers do not update when presenting until page moved

Hello there. I have a number of single page diagrams with hotspot toggles that I am using to toggle layers on and off. I can't say exactly when but I believe this year the toggling stopped functioning when presenting the diagrams directly from LucidChart; initially it seemed to happen sporadically but it seems to be almost all the time now. Upon further investigation it appears that the toggling is captured but the changes are only reflected on page if you interact with the page in another way that forces some form of refresh like scrolling or zooming. At present this issue is hampering my primary reason for using this otherwise fantastic product. Any assistance in resolution would be much appreciated; I'd be happy to demonstrate the issue in action. With regards

60
Rob B102
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