Peer Support

I have 1 document in the account but the storage says that I have used up almost all my storage (95% of 100 mb). I don't understand and I do not want to upgrade. I cannot make any charts. If this isn't resolved I would prefer a refund for the renewal invoice #7270260.   Thank you

Is it possible to manually enter timeline dates?  I can click on the calendar month by month but this is tedious to enter June 1 1701.  I'm not able to type 6/1/1701 into the date field. 

Bonjour J'ai souscrit à un compte "team" avec trois utilisateurs. J'aimerais créer un dossier d'équipe (team folder) pour que nous puissions avoir accès à un même dossier mais je ne parviens pas à le faire. Je n'ai accès qu'à mes document ou à documents partagés. Est-ce une option uniquement réservée aux comptes entreprises?  Merci pour votre réponse Yann.  

HelloI am trying to have a dotted line inside of a shape in my Lucidchart diagram that connects two exterior lines for a wiring diagram.  I have attached a hand drawing of what I am trying to accomplish.  Is this possible?   

Quiero hacer un organigrama ¿hay manera que el organigrama se acomode por sí mismo? ¿O debo hacerlo yo manualmente?

I’m a university professor using LucidCharts in an online class. I want students to be able to go to one URL’d chart but also be able to independently edit the chart and work on their own. Can my LucidChart do this?

Hello  I'm having issues trying to import data into Lucid from MySQL using the 'import from SQL' feature. Using the provided query I'm able get get all my tables but there are NO relationships included and NO relationship lines drawn when tables are added to the canvas. 

I added a word to my dictionary that should not have done. How can I edit my personal dictionary?

I'm using some diagram and embed in my Confluence wiki page. I can see the embeded Lucid chard it scrollable and also zoomable while I just want to lock the diagram without any changes. Is it possible?

I want to use LucidChart to make an Org Chart then export that to Excel and be able to edit if need be without going back into the Lucid Add On. How do I do that?

Hi. I've tried to duplicate a chart a number of times without success. The new doc loses all of the text characters converting them to weird-looking objects (see here). Does anyone know why this is happening and how to fix it? I'd rather not have to recreate an entire doc. 

Olá iniciei a avaliação gratuita após responder uma pesquisa que me forneceu U$1000. Apesar de me instruirem que esse valor poderia ser utilizado para contratar pacotes a cobrança veio no meu cartão na manhã desse dia 17/12. Assim além de não contar com esse débito devido ao crédito supostamente fornecido não tenho interesse em utilizar o Lucidchart pelo menos pelos próximos 2 meses

Hi i have blue circle in every right corner how do i get rid of these?

I am attaching several screen shots to a shape. The order which they are load is not correct for my needs. I dragged them to put them in the correct order. I clicked off the shape and came back noticed that the order had defaulted back to the way it was loaded. What am I doing wrong?

I have created an org chart document and shared it with a colleague with Edit/Share access to collaborate on it. The document is linked to an external data source. She has edit access to the file and can change icons / conditional formatting but the layout/data options appear to be empty.  Is there any limitation for a collaborator with Edit access to use the layout/data functions? (import / refresh / field selections / filters ...) 

I have an org chart which you can find here. It has a bunch of custom fields for example Role Type (Full Time Part Time Contractor Intern Apprentice) When I add a new element to the org chart (a new 'report') all the custom fields are blank Can I set default values for these fields? TIA

Unable to change start and finish when an interval shape is selected. Start and Finish appear for a second then gray out. Selecting the calendar does not pop up the ability to select. 

添付のような同一のコンポーネント（main）に対して複数のパターンでアクセスが行われるようなフロー概略図を作成しています。 【実現したいこと】 初回、2回目以降で同じ図形を利用し、かつフローの線はそれぞれ独立して表示・非表示を切り替えたい   【現状】 以下のようにレイヤーを分けて作成しています。 ページ test：maindatamethodscreateの図形 レイヤー 初回接続：初回接続時フローの線 レイヤー 2回目以降：2回目以降接続時フローの線   【問題点】 レイヤー内で線を引くとページ及び自分自身以外のレイヤーの図形に吸着しないため、図形の位置を変更すると全レイヤーで線の位置を修正しなければならない（例）レイヤー：初回接続で線を引くとページtestの図形に吸着しない） レイヤー毎に図形を作成すると、修正があるたびに全レイヤーの図形を修正しなければならない   【添付】   良い方法があればアドバイスを頂けるとありがたいです。 よろしくお願いします。

Hola me apareció una encuesta en la cual si la completaba me daban 10 dólares para usar en la suscripción de la página hice la encuesta y me apareció un error que decía que me contactara con ustedes. Con el descuento estoy pensando en comprar la suscripción anual espero puedan reenviarme la encuesta o si tienen un código de descuento no tendría problema en contratar el servicio.

Hola  Yo no quería contratar un plan anual. Estaba en versión de prueba y de repente veo el cobro de la versión anual. Lo ha cambiado y me aparece la factura del mes pero el cobro ha sido del año completo. No se ha corregido Pero me sale una factura mensual y me dice que el siguiente cobro se hará "El día 5/1/2021 se te cobrará 895 €". Por favor revisad esto. Debe ser un error. O sea  si tengo pagado un plan anual cómo me van a cobrar el mes que viene?? Y si he podido cambiar a un plan mensual por qué no me devuelven el dinero?? ruego que resuelvan la incidencia y me devuelvan la diferencia o me confirmen que no se me va a cobrar nada el mes que viene. gracias

Hello we are a construction company with multiple job sites operating daily.  Ever since going remote this year my company has yet to find an online solution to show us a visual snapshot of who is where.  I was told about your product and want to know if you have what we need.  Here is what we need specifically: 1. A mind map format that will have multiple parent tags/nodes that show each job site name and address. 2. A child node to each parent that shows the trades (carpenters laborers apprentices in this case). 3. A child node under each trade that shows each employee's name and employee number. 4. A way to count how many carpenters are at each job site laborers etc and include a count of the total employees at each job site. 5. A way to export the data to a csv/excel file that show at minimum a) job site name b) how many people are at that job site. 6. Bonus feature: history of which employee moved to and from which job si

Where can we find a full markup documentation for UML Sequence Diagrams?   When we click the help icon next to the UML Markup editor in Lucidchart it opens a page with a simplistic example but no actual documentation.         

Edit mode does not work for the org chart created from the imported data

Hey is there a way to count the number of shapes on a page based on the icon that was attached? => something like this =COUNTIF(children(page) contains(THIS."Icon" "okay")) Example below:Number okay: 1 Number not okay: 2 Thank you for your help!

Hi How do I revoke an invitation to my "team"?   All the best   David Buresund