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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5811 Topics
Ben R102
Ben R102
asked in Product Questions
Apply color and other styles to multiple cells in table in Lucidchart simultaneously

When i select multiple table cells and set font color none of the colors change. I have to go into each cell individually to change them. Also doesn't work if I copy a row ... font styles don't get copied. 

1
A
6 years ago
Ben R102
Ben R102
posted in Product Questions
repeated elements / variables

Is there a way that I could repeat elements across tabs (only editing them once in a single tab)? The use case is being able to create a document header that I can then add to each tab in my document (for wireframing). Thanks.

1
Andrew D
6 years ago
P S
P S
posted in Product Questions
Item counter for selected objects

Am I missing a view or option someplace to see how many objects I have selected? Essentially I'd like to "Select All" in a layer and see something like "54 Objects" so I don' t have to count each one (Getting different numbers each time). :-) Thanks for any insight. P.

1
Andrew D
6 years ago
Dina N
Dina N
posted in Product Questions
How to Access Documents from ex-Employee

Hi I have run across two documents that were created by an employee who no longer works at my organization. I see the links but I am told I do not have access. We need to update these diagrams but are currently unable to do so. Is there a way for me to gain access and ownership? Thanks!

1
A
6 years ago
Tye C
Tye C
posted in Product Questions
Printing Layers with the Layers legend included

Hi - I have a document with several layers.  How can I then download a PDF of the document (or print it) and have the layers "legend" displayed on the document?  Right now I can see my layers in the document however you have no idea what the markings are for the layers because the layer descriptions are not shown on the PDF or printed document.  Thanks for your assistance!  

1
Abby S
6 years ago
Doug D
Doug D
posted in Product Questions
Data Rack Shapes

How do we create our own data rack shapes that ask for the Rack Unit Size like the build in ones????  I need them to snap to the data rack shape as well as be able to select the RU size.  It would be nice to apply the same properties to an image too.

1
Karsten B
6 years ago
Sherri Bush
Sherri Bush
asked in Product Questions
Fit large diagram to single page in Lucidchart

I have an organizational chart that is huge but I still need to fit it on one page.  It would be helpful if I could eliminate the extra space between the name and title - is that possible?

1
A
6 years ago
Akarapon S
Akarapon S
asked in Product Questions
How to add new node of Mind Map in Lucidchart

I want to new node of Mind Map. Do have this feature?

4
Karsten B
6 years ago
steve101
steve101
asked in Product Questions
Turn off the auto arrow on selection

Hi Is there a way to disable the system from wanting to draw an arrow from one element to another? Most of the time i want to move/resize/clone an item and invariably i get an unwanted arrow instead.  If i is not possible can i suggest it as a feature feature to what otherwise is a great product? Thanks   Steve

2
steve101
6 years ago
Pierre-David O
Pierre-David O
posted in Product Questions
+ to expand and - to hide a column of shapes

I'm trying to build and Org. Chart and I want to know if there is a special command to show/hide a selection of shapes.  I want to be able to hide and show a selection by clicking only on a + or - symbol.  Is it possible in LucidChart? Thanks  

1
Keyvan S
6 years ago
Jason P
Jason P
posted in Product Questions
Data example file for Site Maps

Lucidchart has a Site Map template that I would like to use but I don't see a data example file to make it work. Has anyone come across a  sample data file for use with the site map template? Thanks -

3
Andrew D
6 years ago
Jude K
Jude K
posted in Product Questions
Can you integrate more than one Lucid team account to Confluence/JIRA?

Hello I was wondering if it was possible to integrate more than one Lucidchart account to a Confluence/JIRA instance.  We have one of our accounts already connected but we have a separate Lucidchart team account that we were thinking of connecting to Confluence/JIRA as well.

1
Brendan K
6 years ago
Aaron Z
Aaron Z
posted in Product Questions
Nested folder structure and sharing

Hello   If we have a top level folder with subfolders what are the security implications of sharing a subfolder with external users (clients)? Do they have access to that specific sub folder and it's contents (documents and subfolders) or do they gain access to the the parent folder and all other subfolders?  

3
Andrew D
6 years ago
Jude K
Jude K
posted in Product Questions
Do I own the content in my document?

Hello! I just want to make sure I'm doing this correctly... As I understood the License Terms and Privacy Policy (yes I actually read both) it's completely up to me how I use the content I create. I can publish or use it anywhere I want is that right? The problem is I heard from someone who had a problem because he uploaded something he created in a program (I don't know what program though) and the owner was legally the company which owns the program. He got in a lot of trouble because he didn't ask for the permission of the company. So I just want to make sure it's totally fine with you although everything I heard about (and tried myself in) Lucidchart is excellent.

1
Brendan K
6 years ago
Keith R101
Keith R101
posted in Product Questions
Import a Visio Drawing Object

I've got a user who has diagrams in a "Visio Drawing Object" embedded in a Word doc. Is there any experience with importing that?

3
A
6 years ago
Ana P102
Ana P102
posted in Product Questions
12-month business plan

Hi there I have been asked to design a 12-month business plan for the company and I was wondering if there was a template in Lucidchart that could help with this. Thanks

1
Karsten B
6 years ago
Cecil D
Cecil D
posted in Product Questions
Permission to Edit my Own Document - Trial

  I know this was answered approximately 5 months ago. I wanted to try out Lucidchart especially since I could import a Visio file to work with. Well I have found I don't have permission to edit my own work. Which means I have to start from scratch to see if this is something I want to subscribe to in the future. Any advice?   Thanks

1
A
6 years ago
Paul W101
Paul W101
posted in Product Questions
Excessive white space when copied into Word

When I set up a diagram in Lucidchart with Content Scale 100% to fit the diagram as below when copied into Word it produces white space at the top and left side. See screen shots below The white space is very annoying because text does not wrap closely enough to the diagram. I note this problem was reported 10 months ago and users still don't have a solution.  Will appreciate a solution. Thanks - Paul Williams Diagram in Lucidchart Diagram copy in Word

1
Paul W101
6 years ago
Don R
Don R
asked in Product Questions
Cannot resize a column within ERD

Cannot resize a column within ERD

4
A
6 years ago
Joe M101
Joe M101
asked in Product Questions
IDEF custom shape in Lucidchart

In Visio there was an IDEF shape that incorporated an activity ID so the author could reference a precise step AND those reading the process model could easily find that area on the model.  For example the process shape (rectangular) would allow you to specify the title of the activity (e.g. Submit Application) and a smaller text block that contained the activity ID (SA 1.0).  IDEF was a very popular DOD standard for process models that made it easy to fit a model on 1 page.  The activity IDs made it easy to create and reference drill-downs maps additional pages where process steps could be further decomposed.  For more information on IDEF see:  https://en.wikipedia.org/wiki/IDEF The Ask:  I need an IDEF shape that supports multiple text fields within a shape (a) activity title b) activity ID)... or advice on how i could work around this.  Thx!

2
tsachi
6 years ago
Sharon A
Sharon A
posted in Product Questions
Website Map from Excel

We have an excel file of our website that I would like to import and manipulate. Is this possible? Column A is the top level navigation and Columns B through D are the navigation for each top level navigation item.

1
Remy M
6 years ago
Beverly V
Beverly V
posted in Product Questions
How do you export a chart into a IPages document?

I have tried everything to copy and paste the floor plan from lucid chart into an Ipages document but have been unsuccessful.  Any help would be greatly appreciated.

1
Andrew D
6 years ago
bbarton bbarton
bbarton bbarton
posted in Product Questions
A question regarding layers

 I want to create a diagram with layers.  If I'm viewing the main page then click an item with a hotspot it brings up the layer and hides the main layer.  What's the best way to return to the main page?  I'm thinking place some text on this layer that says "Back" or "Return" and create a hotspot which hides all but the main layer?

1
Andrew D
6 years ago
Sam G
Sam G
posted in Product Questions
Is it possible to comment or note at an individual attribute level in an entity relationship diagram vs. only at the box/shape level?

Is it possible to do this?

1
A
6 years ago
IT S102
IT S102
posted in Product Questions
Final Documentation

I need some help in organizing our team's documents. Currently we all are under one team which needs to be changed in 3 teams and then their final documents needs to be preserved in another folder for document management which should be treated as the final version in read only status accessible to general users. Thanks Adnan

1
A
6 years ago
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