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Fahim F
November 8, 2021

Company changed emails

  • November 8, 2021
  • 1 reply
  • 38 views

I use SSO to login to Lucid.  I don't have a password specifically for the Lucid app. I'm unable to change my email in the settings without providing a valid password.  Please help as our company is changing our email addresses and discontinuing the old. 

    Comments

    Abigail M
    Lucid support team
    November 10, 2021

    Hi Fahim

    Thanks for posting in the community! In order to update your email address you can set a password here: password flow. Make sure you check your spam folder just in case your email client filters out emails from us. If for some reason you do not receive this email please submit a support ticket here so we can manually set your password for you.

    Hope this helps!