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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6188 Topics

asked in Product Questions

arrows are not as responsive

Today, when I open lucid, I find that the arrows are not as smooth and responsive When I draw my arrows enclosed within a container, the arrow does not follow my mouse Only when I release the left mouse button, does the arrow snap to where I let go. This is making it difficult for me to predict where the arrows will go, and see the preview of the snapping The arrows sometimes follow my mouse partially, then stop halfway down the screen

asked in Admin Questions

Log Out of Invited Account to Access My Paid Account

I have a paid individual account with an email but was also invited to a shared account with the same email. Trying to log out of the shared Managed Group and back into my individual account.

asked in Admin Questions

Unable to access Lucid diagrams in confluence

A user reported he is unable to access Lucid diagrams from within Confluence. He is receiving error “There was an error verifying your email. Please try again later.” I’m not familiar with how the integration works but our account utilizes OKTA Single Sign On. His ID and Email are set up correctly in Lucid Chart and he verified he’s able to log into Lucid Chart. So far, no one else has reported this error. Any assistance is appreciated. Thanks

asked in Product Questions

Shapes resizing on their own!!!!!

My shapes resize if the text I type or paste into them doesn’t fit! Aaaaack!I’ve read here that I can use “Match Size” but even that means I need to repeatedly do that for most shapes as I go along. This creates TONS of uncesseary work that has nothing to do with the content I’m using your tool to create. The other problem with Match Size is that you can’t tell Lucidchart which shape should be changed and which should remain the same! It seems to automatically choose the larger one if the text is too big regardless of the one I choose first or last. That doesn’t solve my problem of wanting to work in the original smaller shapes.I’ve read through these comments and know you’ve gotten lots of feedback that these workarounds are not satisfactory! Please, please, PLEASE make this a setting in Document Settings. I don’t need or want Lucidchart making these decisions for me.

asked in Product Questions

Problem Using Legal Size Paper

Trying to print in landscape mode on legal size paper, but nothing is appearing on leftmost 3 inches of the page. I’ve changed the Document Settings for Size to Legal and Format to Landscape, but still nothing appears on left 3 inches of parinted page. What am I doing wrong?

asked in Product Questions

hovering a shape in a popup menu does not show tooltip

The highlighted selections (by hovering) do not show a popup telling the user what the shape means,and this hampers productivity. If this is a ‘popup-on-a-popup’ limitation, consider having a checkbox at the top of the new shape popup e.g. ‘show-definitions’, that reformats the popup menu into a scrollable two-column list of ‘icon | definition’.

asked in Admin Questions

I’m trying to figure out if this program will function on the iPad, and also why I cannot log into the app but the website is working

asked in Admin Questions

Not able to retrieve any of my files

SInce few days I am no longer able to retrieve any of my files. My browser just hangs as shown beloeSeems some new major version of lucid chart recently deployed?Any mitigation?

asked in Product Questions

Group Presentation Frame with the Image below

Is there no way to group a Presentation Frame with the content below that it shows? This makes moving my slides around a pain in the butt. You can’t even group select the items.

asked in Product Questions

How to upload a .txt file as sticky notes?

I need to upload a .txt file as sticky notes on a board. I followed the instructions in this article under section Import CSV and TXT files to sticky notes. However, I’m unable to select the .txt file from my computer. Attached are screenshots of what I tried. Can anyone guide me on how to do this?

asked in Product Questions

Help! Image Shadows don't show when exported to PDF

When we finish with a mapping product, we export to PDF to print. However, any images that are setup with a Shadow lose that shadow in the export. Everything else in PDF looks fine. Anyone have a fix?

Karen Gilbertson

asked in Product Questions

I have multiple tabs - if I change the title on one tab it changes it on the other

I have multiple tabs on my Diagram. One is 2024 Tech Stack and the other is 2025 Tech Stack. When I change the Title of the Diagram on one, it changes it to the other one. I want them to have different Titles Can you help me?

Hollman Borrais Martinez

asked in Product Questions

AI diagram creation using templates

Hi. I am having trouble for the creation of my flow diagrams using the AI, I need to put in a business template flow evev a BPMN template, the important is I need tha put the responsable of each actions in separte columns, I try diffrent prompts even the use of Chatgpt Lucid but still have the same result, what can I do?

asked in Product Questions

Unable to add add-in for Lucidchart in Microsoft Powerpoint

I am unable to add in my flowchart from Lucidchart into my PowerPoint presentation. I have added the Add-in “Lucidchart Diagrams for PowerPoint” but when clicked on, I receive this message. My Chrome is upadated and is my default browser. I also successfully downloaded the Microsoft Edge that was listed in this screenshot but am still not able to add in my flowchart. Please help!

asked in Product Questions

Create ER diagrams

I want an ER diagram with tables :1)tbl_admin:admin_id,username,email,password.2)tbl_faculty:faculty_id,faculty_name,dob,gender,house_name,place,city,department,f_phone_no.3)tbl_student:student_id,student_name,dob,gender,house_name,place,city,s_phone_no.4)tbl_course:course_code,course_name,subject_name,semester_name,faculty_id.5)tbl_assignment:assignment_id,course_code,student_id,assignment_marks.6)tbl_attendance:attendance_id,student_id,date,period1,period2,period3,period4,period5,attendance_marks.7)tbl_mark:mark_id,course_code,student_id,exam_marks,marks_obtained.8)tbl_report:report_id,faculty_id,student_id,generated_date,total_marks.then relations are :.And then it can be read from top to bottom and left to right [Admin] --manages--> [Faculty][Admin] --manages--> [Student][Admin] --views--> [Assignment][Admin] --views--> [Attendance][Admin] --views--> [Report][Faculty] --teaches--> [Course][Student] --enrolled in--> [Course][Student] --views--> [Assignment][

stanislav tsenkov

asked in Admin Questions

cleanup (delete) not active accounts

Hello.Currently we are using SCIM to provision accounts and license. After the account is removed from all groups it’s market as not active.Can such accounts be automatically removed(deleted)? Thanks!

asked in Product Questions

Copying sticky notes from one board to another with reactions, tags and comments

Hi All,I am hoping someone can help me… I am trying to copy a lot of sticky notes from one board to another along with their tags, reactions and comments so that I can do some work while I still allow people to continue to add ideas.The sticky notes copy across perfectly, but the tags, reactions and comments don’t seem to be copied. Does anyone know how I can do this?ThanksAndrea

asked in Product Questions

How to make a document repository viewable by non-Lucid account holders

We have Team licenses in Lucidchart and we don’t effectively use Lucidchart as we have several process mapping tools that all get used.I would like to use Lucidchart as the default tool of choice but am finding it difficult to figure out if it is possible.We have about 20 licenses but a few hundred non-Lucid account staff that I want to be able to view existing maps. Is it possible for the licensed staff to create a structured repository that we can share to non-licensed users so they can view and download published maps? Ideally, I don’t want them to have to sign up for an account. Alternatively, we have SharePoint online and could use that as a repository if we could automate the saving of maps there? If you could point me in the direction of a work instruction or maybe explain it here, that would be great!

asked in Product Questions

Can't connect shapes with lines, no line show up

I am making.a flowchart and was about to connect my shapes, just to find out that the lines do not work? They are not visible, nothing shows up, can’t change colors. I’ve read that I should have nothing selected and give the pencil a color, but I do not have the pencil. I am using the free version but I believe I should have the edit line color option?If I select the line, I can see it but no color or anything for it to actually be visible

asked in Product Questions

Submit Externally Built Lucidchart for Canvas Assignment?

I’ve used the Lucid integration in Canvas to build an assignment for my course, so students would create their Lucidchart and submit it right there in Canvas. However, one student did their work directly on the Lucid website, and now cannot find a way to submit it to the Canvas assignment. Is there a way they can do so?

asked in Product Questions

Submit button does not show in a Lucid to Canvas assignment

Folks, The “Submit” button is not showing on my Lucidchart that I’m trying to move into a Canvas Assignment. I followed all of the directions here.

Leah WLucid support team

posted in Product Questions

Auto-Number your Flowchart in Lucidchart

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this! Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=groupby(map(sort(filter(children, x => and(not(iserror(x.Distance)), itemtype(x) = 'Block')), 'asc', x => x.Distance + 0), x => object('id', label(x), 'index', x.index)), x => x.id, x => x.index). This formula sorts all blocks in the flow chart by distance and then groups them into an object where the key is the shape label (ID) and the value is the inde

asked in Product Questions

Unable to access edited Document

I had an issue with editing one of the documents.Basically, here is the sequence of event. I was attempting to update the Lucid Diagram that was embedded in Confluence as a Macro. So i edited the confluence page following which i attempted to edit the diagram. . I was able to edit the diagram , make the changes and save it as well. However I noticed that when i copied the link that was on my browser and try to load it again, i was unable to access it. It said I do not have the required access.This looked weird for me, especially since i was able to edit and save the document.Has anyone encountered this issue ? if so is there a resolution to this?

asked in Product Questions

Account creation Flowchart Structure

Hi everyone,I'm creating a flowchart for account creation, and I have a few questions about structuring it since this is my very FIRST chart.My Situation:There is one main path for the account creation but with multiple variables for example the SMS provider, the proxy provider and so on and I want to see what these changes do to each account create process. I want to create a decision point for choosing the SMS provider for example Each main step in the process might have variables in addition to the SMS provider. After these variables are processed, they will lead back to the main flow, where the steps continue, leading to another variables maybe.My Question:How can I identify which variable leads to which outcome at the end without having to copy and paste the entire main process under each variable? Is that the only option, or is there a more efficient way to organize this? If I change the color of each path, this would be hard to identify no?Thank you for your help!

asked in Product Questions

Import word document into LucidSpark

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

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