Peer support

Hi I lost some of the important items that I have been working from my Lucidchart documents, the document is there but one of the blocks disappeared from all the documents wherever it was used, and these are different documents.anyone having such issues and appreciate if anyone can help on this? Thank you

i wish to create a table (or smart table) that would be driven by metadata from all the tabs/diagrams in a LucidChart document. I have used some “smart text” such as “page name” to populate the document name in a title block, illustrated below: However i will to create a title page with the page number, page name, etc. as illustrated below.is there a formula, etc. to build this from page metadata for each subsequent page?Thanks 

Hey everyone — I built my org chart using the Org Chart template, and I’m running into some annoying limitations. I’m trying to split one manager’s reports into two clear teams (like “Team 1” and “Team 2”), but Lucid won’t let me do what I need:• I want to move tiles around freely without them snapping back or auto-aligning under the tile above.• I want to group team members together so I can treat them as a unit, or put a visual container around them — but the “Group” option is greyed out.• There’s no option to “Convert to Standard Shapes” or “Detach from Org Chart” in the right-click menu or side panel, so I can’t break out of Org Chart mode.• “Revert Override” didn’t do anything either. I’m basically just trying to break one manager’s hierarchy into multiple visual teams without Lucid constantly trying to force it back into one clean tree. But right now, I can’t move or group anything the way I want. Anyone know how to fix this or work around it? Appreciate any help!

I’m trying to drag arrows between shapes in my Lucid Board and they are not “sticking”. I will drag it from one box to another, and it will show, but once I click off of it, the arrow disappears. Does anyone know how to resolve this? None of my other Lucid Boards have run into this issue.

It would be ideal if there was a way to program the JIRA integration to choose if Lucid writes back or not any changes you’re making in things like roadmap. We are wanting our roadmap to be a visual read-only of our JIRA projects. When we move a card, we don’t want it to actually write back changes to the dates in JIRA. There are many reasons to move a card and having to move it to an exact position is difficult. There are sometimes accidental moves as well.

I want to create a diagram where the circle is made from arrows that point to the next subject. Something like this picture. 

Hi , I have created a mind map, the expand and collapse has been working fine and now sudden stopped, i can select the plus or minus symbols, they just dont appear.

Trying to add a product support question here: Submit a request – Lucid Got this error after submitting - how can I submit a product support request? Access to help.lucid.co was deniedYou don't have the user rights to view this page.HTTP ERROR 403Microsoft Edge  

I’m trying to make network diagrams.  The ethernet symbol doesn’t let you make it longer.  Only larger while maintaining aspect ratio.  This is maddening.  Is there a workaround or fix?  I either need a tiny little ethernet symbol or a giant one that’s longer.Thanks!

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

I’m trying to find website wireframe shapes. I have a paid account so should have access to all shapes. However these aren’t showing up. Are there super-secret shapes?

 contains an image of what I used to see: but I am no longer seeing that icon.Previously, I used the Mini Map a lot for ease of navigation.  The tool is very clunky without it.How do I get the icon back?

I saved individual profile pictures to my computer then uploaded them to Lucidchart for my orgchart. Now they are missing. How do I get them back. This was alot of work. 

HiI recieves an error when trying to open a link that I published for a diagram. I receive this error message: Der kan ikke oprettes forbindelse til dette websiteWebsiden på https://lucid.app/publicSegments/view/f1490735-0f6f-4598-ad42-e89521d20987/image.png kan være midlertidigt nede, eller også er den permanent flyttet til en ny webadresse.ERR_INVALID_RESPONSE

Would like to be able to Hide (and UnHide) a row within a Dynamic Table. Another approach would be the ability to set a freeze line for headers (horizontally most important but vertically would be good as well) like one would do in Excel. Both solutions would be welcome because there may be times where you want to freeze the top rows as a header and then hide one or more rows of data.Here’s the use case example - I have a dynamic table of epics from Jira and placed into rows by development team. The header is the sprints and the first row is important information about the release dates for each sprint.When I discuss with each team, I’d like to hide the proceeding team rows so that I can display the header and the first row of release dates with each specific team’s row of epic data so that I don’t have to keep scrolling up to discuss dates and then back down to discuss epics when I’m zoom’d in to a data readability level. My current work around is to copy the table, and then delete no

Where is the trash folder? How do I get to it now? There is no document drop down, so there’s no way to find it. I love this product and its constant “improvements”.

We’re currently working to develop a feature in airfocus called Portfolio Dashboards! This feature is in an internal beta for now and we will share more detailed information as soon as it’s polished and ready to launch. To learn more, keep track of our progress, and provide feedback, you can also view our Portal.

On an enterprise plan with the Lucid extensions installed following Lucid instructions. For both Spark & Chart when trying to send a slide from Spark/Chart to Google Slides all members of our team get the following message:“Access blocked:  This app’s request is invalid”“You can’t sign in because this app sent an invalid request. You can try again later, or contact the developer about this issue…Error 400: redirect_uri_mismatch”When clicking on error details it says the redirect URI doesn’t conform to Google’s OAuth 2.0 policy. 

I want to attach a pdf file to a process step in LUCID Chart

Export to SVG with transparent background does not work (no error message but no file is downloaded) while export to PNG is OK. duze3KNeZzfO3qugcjs3Lsj1zT5zrrHa5w143579367

Hi Lucid Team, I recently joined to Lucid Legends and exploring the product review/feedback section. I found many of them are open since a year. I don’t know If those are rolled out or still awaiting the feedback. I would suggest to move it to archive if completed.Thanks

Using lucid.app and an Apple Magic mouseswiping up/down on the mouse sometimes scrolls the page, my preferred behavior sometimes the up/down gesture zooms the page in and out. and then scroll is reenabled. there’s no rhyme, reason, predicability for this behavior. How do I disable this lucid.app setting? "Scroll with mousewheel to zoom" is crazymaking

How can I resize a diagram to a template size?

I’ve tried all the suggestions provided but it keeps crashing. Any other suggestions?

for example i have 1 object connected to many other objects, i want to find another object that was linked to the first one, how can i quickly move to another one simply, without navigating with my mouse?