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Icon and image thumbnails no longer work

Forum|Forum|7 months ago
February 2, 2026
6 replies
104 views

The thumbnails for icon and images no longer work after what I believe was the update to power them by the brave browser. They simply show the default web image icon which makes my favorite feature of lucid unusable.

Best answer by alison cheney

Hi @saltzmea,

Thank you for posting in the Lucid Community, and thank you @Grieser for your amazing support here!

To take a closer look at the issue you’re experiencing, could you try the following steps below:

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If those don’t resolve the problem, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thank you for your help!

Grieser

Lucid Legend Level 5

Hi @saltzmea, and welcome to the lucid community!

Which Lucid product are you using when you encounter this issue? And
Which browser are you using?
Can you provide a screenshot of the issue and what you’re seeing?

I just tried using Lucidchart in Edge browser and it’s working as expected. I did see the images are powered by brave and the icons are powered by the noun project:

Kind regards,

Eric

S

saltzmeaAuthor

I’m using chrome and the lucidchart product.

it use to be an issue with icon as well, but today I confirmed that is working as expected.

Grieser

Lucid Legend Level 5

OK, that’s good. Ok, lets focus in on the first image -- You’re able to load the search results AND the alt text of the image. It appears just the Image URL seems to be the issue.

I would be curious what happens when you try and access the first image directly - Clicking this link should display a bug in hand

alison cheneyAnswer

Lucid community team

Hi @saltzmea,

Thank you for posting in the Lucid Community, and thank you @Grieser for your amazing support here!

To take a closer look at the issue you’re experiencing, could you try the following steps below:

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If those don’t resolve the problem, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thank you for your help!

Andreas K102

I am experiencing the same issue, even after clearing site history in my usual browser.

Switching to incognito mode fixes the issue.

Browser = Chrome 145.0.7632.160

Update:

Issue is resolved after update to Chrome 146.0.7680.72

alison cheney

Lucid community team

Hi @Andreas K102,

Thank you for your input here and explaining which steps helped resolve the issue!

@saltzmea, it looks like your issue has been resolved. However, if it resurfaces, @Andreas K102 provided some excellent suggestions for a long-term fix.

Please let me know if you have any additional questions.

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