For the past two weeks, I have been unable to create any new docs, as Lucid is showing I am offline (photo attached).
I confirmed my subscription is active. This occurs on my laptop whether on VPN or not, and in all browsers. I have cleared out cache / cookies with no resolution. I am able to access Lucid on my iPhone via my home WiFi (same network that I have a failed connection error on w/laptop).
Any ideas on the fix here?
Best answer by Zuzia S
Hi
To rule a few things out, could you please let us know in which browsers have you tried opening Lucid?
Additionally, could you try opening your document in a private or incognito window?
In order for me to have a closer look, could you please provide the following information?:
Thank you for your help and patience!
+8Hi
To rule a few things out, could you please let us know in which browsers have you tried opening Lucid?
Additionally, could you try opening your document in a private or incognito window?
In order for me to have a closer look, could you please provide the following information?:
Thank you for your help and patience!
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