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Trouble linking Google Sheets data to Lucidchart

  • March 14, 2026
  • 1 reply
  • 15 views

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Hi!

So I connected my HR Team Database to Lucid chart to create and maintain both my org chart and my team directory, but for some reason my sheet isn’t syncing at all to my lucid chart. 

So far I’ve tried:

  • replacing my dataset 4 times
  • clearing my browser cache and then re-opening
  • disconnecting and re-connecting my google sheet AND google drive integrations
  • restarting my computer

Is there something I’m missing? Please help!

Best answer by aparrish

@gracievanbrunt here’s a related thread that you might want to follow/subscribe to:

You can also submit a ticket to our Product Support team if you have a paid account.

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aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • Answer
  • March 15, 2026

@gracievanbrunt here’s a related thread that you might want to follow/subscribe to:

You can also submit a ticket to our Product Support team if you have a paid account.