A few months ago, suddenly a 7-day expiration was added to all lucidchart sharing — even within my own company. So now, everyone keeps losing access to links that were previously shared with them. I spoke to our corpeng team and they said they didn’t implement this, and security doesn’t implement without corpeng. What’s going on here?
Solved
How to disable 7-day expiration on internal share links
+1Best answer by alison cheney
Hi
Thank you for contacting Lucid Support!
It sounds like you might have the “Enable share link expiration” checked under your Sharing settings. This setting is set to unchecked by default.
It looks like the expiration setting could have been set to 7 days. In order to fix this, please go to your Admin panel, and under the “Security” tab select “Sharing” to view your Sharing Settings. Under “Expiring shareable links” uncheck “Enable share link expiration”. This will make it so there is no expiration time for any of your shareable document and folder links. Please see the image below showing instructions on how to make this change.
I hope this provides some clarity. Please let me know if you have any additional questions!
+4Hi
Thank you for contacting Lucid Support!
It sounds like you might have the “Enable share link expiration” checked under your Sharing settings. This setting is set to unchecked by default.
It looks like the expiration setting could have been set to 7 days. In order to fix this, please go to your Admin panel, and under the “Security” tab select “Sharing” to view your Sharing Settings. Under “Expiring shareable links” uncheck “Enable share link expiration”. This will make it so there is no expiration time for any of your shareable document and folder links. Please see the image below showing instructions on how to make this change.
I hope this provides some clarity. Please let me know if you have any additional questions!
+1
+4Hi
Thank you for your response! I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.
If you don’t receive an email please feel free to reach out in the thread below.
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