Revision History troubleshooting

I’m experiencing an issue with the Revision History feature. I noticed that the connector lines between process and decision boxes are no longer appearing straight. Instead of connecting directly to the shapes, the lines route downward and then back up before reaching the box.

When I attempt to restore a previous version from Revision History, many of those versions show the same issue. I did find one version where the connector lines appeared correct; however, after restoring it, the lines reverted to the incorrect routing. When I tried again, even the version that originally displayed the correct straight lines now shows the same downward-and-upward routing behavior.

“Show grid,” “Snap objects to grid,” and “Show guides” are all disabled. Screenshots are attached for reference. So far, this issue does not seem to affect my other process diagrams.

Hello ​@Bert,

Thank you for posting in the Lucid community!

First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

• Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
• It’s possible that WebGL is causing an issue with your graphics card. Try turning WebGL off by going to View > Rendering > Use WebGL and unchecking the option.

If those don’t resolve the problem, can you please send a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks in advance for your help and patience!

Doc support PIN: duTGNMBTHfveuDjS8hEcp3mqIkYjhllYRK215556100

Tech support PIN: iuJgKIVbtJnYIgriPYbNI5hzbdcacNUqIC215556100

Hi ​@Bert, 

Thanks for sending that PIN!

• How long after you used revision history to restore the document did the lines appear distorted again? 
• If you try re-straightening the lines manually, do they revert back to appearing distorted? 
• After restoring the document, can you also try duplicating your document and let me know if the issue persists in the duplicate?

Thank you! 

When attempting to revert to the version that originally displayed the correct straight lines shows the same downward-and-upward routing behavior.  So I did not have the chance of restoring an older version.

The same issue has now appeared in this flow diagram. Please note that the lines connecting the shapes are misaligned. I did not access the Revision History—this is exactly how the file looked when I opened it today. Yesterday, everything was displaying correctly.

At the end of each day, I shut down Windows. When I log in the next day, the browser automatically reopens all tabs that were open before shutdown. This tab reopened today after logging back in.

Doc support PIN: duemVJR94tvoVrWFNkqVFpbYznzOJp5YoI215556100

Tech support PIN: duemVJR94tvoVrWFNkqVFpbYznzOJp5YoI215556100

Hi ​@Bert, 

Thanks for your response! I apologize for the delay on my end. To help us take a closer look here, can you send the following information? 

• Are all of your documents experiencing this issue? If not all, how many of your documents are experiencing this issue? 
• Can you try opening a brand new document, and confirm if the issue persists in a new document?
• Can you provide a time-frame of when you first noticed this issue occurring?
• Can you send a document support PIN for all affected documents? It looks like the PIN you previously sent has expired. 

Thank you!

Please see related thread and information here:

Issues with Revision History and Lines | Community