Peer support

Is there a way to get a few spreadsheet samples such as the one used in this tutorial?   https://www.youtube.com/watch?v=7qFhoy8bLBc      Thank you!

Regardless of the shape selected for the canvas Lucidchart places a house shape. This happens across multiple users and computers and even in incognito mode.

Hello! We have SAML authentication enabled but the certificate is expiring so we’re trying to upload a new certificate. Could you share any instructions or best practices for doing this?

Is there any possibility to display the current document-status in the actual document? For displaying the creator last modifier and modification date we figured out that there are automatic fields which can be inserted into the document. It would be very helpful if there was an auto-field for the Status as well so we can display it when the document is being printed or exported as a PDF.   Best regards   Lukas 

How can we add infinite lines?We have like 20 horizontal lines we need to have for a system event design and we are struggling to increase the size of those lines.Any tips or features we're missing?

When I enter the portal I can see the old diagram in preview but when I open it it is blank.

As someone iteratively building a flowchart using Swim Lanes and Objects in Lucidchart (which is generally a great piece of software BTW)...   ...I need to be able to easily move multiple Objects (mostly representing steps transitions and decisions) that are located in multiple Swim Lanes independently of the Swim Lanes... ...so I can quickly refactor a complex flowchart mostly by moving sections of it apart so I can insert additional steps transitions decisions etc. My usual approach to flow-charting (often in a workshop setting) is to slam basic steps decisions and paths between them into high-level Swim Lanes as quickly as necessary to get the "sketch" to an end-point (i.e. where the process I'm diagramming finishes or triggers a new discrete process). Afterwards I go back and add in the subtleties of the process (joins additional steps and so on) which usually involves enlarging the canvas

I was invited to join a team with a premium account. However when I followed the invitation link Lucidchart sent an error message and I couldn't join the team to have a premium access. How can I join the team? Thank you for your help.

Can't import a visio stencils file with a vsdx extension

How do I move a single swim lane and have all the contents move with it? I'm starting with a Lucidchart swimlane template. The magnetize icon is activated.  I can't see the 4-prong arrow when I hover over the swim lane header or border. I can only move the entire pool and all the pool's contents. 

I am creating an as-is to-be diagram and have a scenario where a component on my diagram is present on the as-is but needs to disappear when I am showing the to-be. The examples in the documentation are scenarios where you add things in the to-be situation but I can't find any examples where something is no longer relevant in the to-be and hence would need to be invisible.

HI! I have a private account that I have paid with my card and then filed a request at the company. Now my new employer wants to handle the licenses centrally. Is there an easy way to change my ID to the new email of my company? I do not want to loose all the figures I have created using my private account.

How to draw DevOps circular diagram? Two circles join together.

How do I fix this problem! I created my flowcharts and am now unable to edit because it automatically scrolls and disappears to the left. When I move it to view and I move the censor it scrolls to the left. My scroll bar returns to the right and stays there causing me to lose view of my chart. Please help.

How to toggle with multiple layers it seems like it only work for 1 layer. I have created 3 layers that I would like to toggle as each layer has different process flow.  

I want to know how to remove a sharer from a shared folder.

I'm exploring a team purchase of LucidChart for quick preparation of drawings for patent applications. I would use past Visio drawings as templates. I want a category named "Patent Drawings" and perhaps either sub categories or additional categories for various projects. How do I create my own custom category for half a dozen templates. Thanks Ernie Beffel

I created a custom library.  Now I am trying to create sub-libraries within it to group the shapes.  How do you do that?

Is there any path to convert Google Drawings to Lucidchart as in something I could export to that Lucidchart would understand?  Not as an image but something that could still be edited as individual objects.  I suspect the answer is no.  Are there any plans to support importing Google Drawings?

Is there a way to render the same organization chart in separate tabs on the LucidChart with different layout filter etc. parameters.  I have a large org chart. I want a summary tab for the 5 major departments and then a separate tab expanding for each department and possibly each sub department. The summary tab will be locked and I will allow some flexibility in the settings on the other tabs. So in essence - same org data - just different views (still hierarchical views) of that data based on tabs. Regards and thanks for all your great support! Ron

After logging in to my account it says I have no access to my documents. I cannot find any of my charts.

How can I scale the cylinder properly? 1. First cylinder created in LucidChart default 2. Scale it to match my overall picture layout the scaling is out of shape and super ugly 3. I have to go to signup for free charting software create and scale it then import it into LucidChart Any way we can do this within LucidChart? I believe this is a very basic feature? I am unable to find the solution on the internet. I need to have this shape scale properly as I am creating some professional documentation. PLEASE DON'T SEND ME THE LINK ON HOW TO CUSTOMIZED SHAPE ANYMORE!!!!!!!!! I DON'T WANT TO CUSTOMIZE A SHAPE FOR A SIMPLE CYLINDER! JUST GIVE ME A PROPER CYLINDER!!!!!

In our org some people have short titles and others have long titles. My shapes are sizing themselves accordingly and the result is unpresentable.  How do I control the size of each card so that they present as well as they function?

I created an Org Chart in Lucid Chart by exporting data from an excel file.  Now I want to make changes to the excel file and have it dynamically update the LucidChart Org Chart  

My need is to draw a matrix organizational chart. I'd like to use efficiently the dedicated Matrix Org chart template but it's not clear for me how to manage multiple managers for one employee (for instance an administrative manager and in addition a business / project manager) Also how to model this properly in a separate sheet (Google Excel) that I could import ... Thanks for your help