Hi @seli w thanks for posting in the community! I'm sorry for the trouble you are having with your document and am happy to help. 

As a first step could you please try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window please see this community post.

If those don’t resolve the problem can you please submit a support ticket with the following information so we can take a closer look?

• The URL to your document.


• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Please feel free to let us know if you have any additional questions!