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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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posted in Product Questions

Grey circles that won't go away....

All of my boxes have these grey circles next to them - they aren't individually selectable and are related to the boxes. The icon menu just places another icon in a different corner. Help!  

posted in Product Questions

Shape choices do not stick

Hi I went through the task of finding all the shapes that I was interested in using for my diagrams with the intention that these choices would follow me from document to document as I created new documents.  However whenever I create a new document I have to re-choose them all again.  Even if I have created custom libraries I have to add them back in for every new document I create. Hoping there's an easy fix to set default libraries. ThanksTed

posted in Product Questions

Timeline Date Doesnt save

For this document: (document URL removed for privacy and security) When I update the dates for a milestone or interval they do not save. Next time I click the advanced shape menu they default back to current date time. As a result the lables are not updated and this doesn't really do anything. Can you help? This is why I signed up for a paid sub.

posted in Product Questions

Tax Advisor Charts

I'm looking for some templates to help me diagram tax legal entities with their corresponding owner's name with ownership percentage. Another chart template would be for estate tax planning purposes for diagramming possible strategies or scenarios.

posted in Product Questions

Lucidchart map is glitching

My lucidchart map “start from the jumpoff” is glitching. The bar doesnt fully load it just goes in at 30% loading bar And i see no content of my map a weird stripey pattern And thats it - the entire lucidchart toolbars etc are loaded however I dont have a backup of the map either Can you look into restoring this?

posted in Product Questions

how to lock extra draw line with Org template and change tier 1 direct report lay out?

Hello I have 2 question when i'm using the "company Org template" 1.  for the tier 1 direct report lay out will I be able to change it into 1 person tops another but still have the same reporting relationship? something like the following: From this to the second picture  2. when manually draw a line while using the Org template it can't lock with the template after I contract or expand the chart how to make it stays as part of my whole chart?  Thank you for the help!

posted in Product Questions

New Conditional Formatting does not apply to lines

Recently (this week) observed that Conditional Formatting rule is now being applied to all new shapes (despite never defining a rule previously) such that all newly created shapes and lines (connections) are now transparent. This is not ideal (nor is it intuitive for users). As a workaround I tried to apply Conditional Formatting to define a color on all shapes (e.g. black border black lines to mimic the prev. default view). I see the rule applies to newly created shapes but it does not apply to the lines (connections) between those shapes. I still have to manually select and pick a color - which can be frustrating b/c the lines are invisible by default. Group select to find these lines has turned this into a rather tedious task. Any ideas?

asked in Product Questions

Add text/label to icon/image bottom

I want to add a label to the bottom of the image. I have tried to accomplish this with grouping however this results in bad resizing behaviour. Specifically when I expand the shape vertically the space between the text label and the image also grows. Thus I start with this image+label: And I end up with this image+label: This is trivial to do with diagrams.net given it's one of the default built-in shapes. But I'd like to use LucidChart because it has better real-time collaboration features.

asked in Product Questions

CSV export compatibility

Hi I would like to know if the csv file that is exported from Lucidchart is compatible with other similar applications like Visio or Creately  

posted in Product Questions

Download as TIFF file

Hi everyone Is it possible to export the files as TIFF from Lucidchart? If not does anyone know how to convert png to TIFF?  Thanks a lot!

asked in Product Questions

Add fill color to whole swimlane in Lucidchart

 Hi I want to be able to shade the body / background of each swim lane to be a different color.  However I only seem to be able to color the title of the swim lane not the body itself - am I missing something?

asked in Product Questions

Text won't highlight after selecting

In the past I could select text and see it highlighted. Something has changed probably by me and I no longer see a highlight when I select text for editing purposes. Is there a way to reset settings/preferences to start from scratch? Or is this a bug?

posted in Product Questions

May I know why Shareable Link is not available on my own Lucidcharts?

Hello Sharable Links is not available in my Org - as an admin I wish to know why as our employees are asking. Please advise. 

posted in Product Questions

Extensionning swim lanes

If I am working with swim lanes and I figure out once the process is done that I have to add an activity is it possible to drag all the boxes of all the swimlanes to the right so there is enough space to enter the new box without draging all the boxes individually?

posted in Product Questions

Org - Chart Locked

I seem to have somehow locked or combined this org chart into one unit.  However when selected the lock button is not locked. The 2 text boxes are the only thing on the file that is editable.  I can add to it but I'm unable to modify the original chart that I made.  

Caitlin Zbikowski

posted in Product Questions

Adding a team to another existing team

I want to add an existing team on my org chart to another existing team (also on the org chart).  I tried copying and pasting the one team and dragging it over but it turned into a huge mess.  There has to be an easy way to add these teams together so that's why I am reaching out.  Trying to avoid starting this whole thing from scratch.  

posted in Product Questions

Hotspot toggled layers do not update when presenting until page moved

Hello there. I have a number of single page diagrams with hotspot toggles that I am using to toggle layers on and off. I can't say exactly when but I believe this year the toggling stopped functioning when presenting the diagrams directly from LucidChart; initially it seemed to happen sporadically but it seems to be almost all the time now. Upon further investigation it appears that the toggling is captured but the changes are only reflected on page if you interact with the page in another way that forces some form of refresh like scrolling or zooming. At present this issue is hampering my primary reason for using this otherwise fantastic product. Any assistance in resolution would be much appreciated; I'd be happy to demonstrate the issue in action. With regards

posted in Product Questions

smart containers

Is there any way to add due dates to the tasks within smart containers? Status is useful but having the capacity to add dates would allow you to group tasks within a field they belong to but also rearrange the board to show what's coming up next.

posted in Product Questions

Export from ERD does NOT generate sql

I've imported an ERD from Visio Pro (which cannot gen SQL) to try and create DDL to use to create a database schema. But sql window is blank regardless which database output I select. I need to create in SQL Server. 

posted in Product Questions

Advice: Need to shrink text in ~200 boxes and then resize all of those boxes

Before I start doing this one by one... Need to shrink text from 9 pt to 6 pt in ~200 boxes and then resize all of those boxes... Can't tell from scanning forums... is there an "autosize" or "shrink to fit text" option I can use?  

posted in Product Questions

Reimport from Google Drive after account is closed and then reopened

Hi I already found out that I can reimport files after I stored them into my google drive. Now is it possible to create an account and make a flow chart. Then as I won't need the account for probably 4 months I'd like to cancel the account. Now in 6 months I might want to edit that file again. Is it possible to re activate that account and import this file again from my google drive? Thanks for the help. Cheers W

posted in Product Questions

Add an activity between 2 existing activity

How can I add an activity unless to move all other activities?  I have 60 activities following eachoter. Between activity 2 and 3 I decided to add an other one. NOw I have to move al other activities which is a crime. This could be smarter. How? Is their someone who can help me?

posted in Product Questions

Sharing existing Lucidchart Diagrams in Slack?

I like the Lucidchart/Slack integration for new documents but I want to work with existing diagrams in the same way as most of the time I want to use Slack to have people enhance a diagram as oppossed to start from scratch.  I know I can "just" post a URL but that doesn't provide the same "Post to slack" option in Lucidchart or display the picture inline within Slack... I suspect this is a limitation and I need an enhancement...

posted in Product Questions

Cannot import data

Hello I'm using LucidChart onPrem 1.19.3 on confluence 6.6.0 and when I click on import data down on the left side a dialogue box opens where i can choose which kind of date. When I choose e.g Org Chart or any other choice the dialogue box closes and nothing happens.

posted in Product Questions

No support for unicode emojies

Hello   It seems that there is no support for unicode emojies like: 😎👨🧔👨‍👩👩‍👩‍   They are being displayed as empty squares.   How I can solve this and make them visible on my diagrams?   Thanks

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