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How to remove or delete the document in the preview in Confluence

Forum|Forum|3 years ago
September 1, 2022
21 replies
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please explain how the Lucidchart Plugin for Confluence server works.
We installed this plugin for testing purposes. We did not log in to the plugin because the tests were running. But it was revealed that the uploaded visio files automatically started to be sent to the lucid.app servers and have the following address https://lucid.app/documents/viewVisio/dd4708db-****

The global problem is that no one gave the right to publish documents in the public domain.
But if you copy this link "https://lucid.app/documents/viewVisio/dd4708db-****" and paste it for example into chrome in safe mode then we will see that the files are published on the Internet and there is access to them.

How can I make sure that these files are not published?
How to make links stop working?
What do you want from people? Tell

When opening the file in the "lucid.app" program there is a menu in the Chrome tab. But in this menu there is no button to delete the file / stop publishing it to the entire Internet.
On the Internet I found information that automatic files are deleted after 7 days from the trash. But the menu does not even have a "Cart" button. What needs to be done so that the files are no longer published on the Internet as is happening now. Reading the moment that no one even logged in to the plugin. Moreover the plugin has already been disabled due to these actions and is unlikely to ever be used.
It remains to decide the moment with the removal of already current files.
What do you want from people?
Where is the "delete file" button
Where are the "Move to Trash" buttons

I really hope that this is a bug and he has a solution

It doesn't explain what you need.
Please tell me your desires

Best answer by Richard Udell

Hi Нагин

Thank you for contributing to the Lucid Community I hope we can find a solution too! First I suggest checking you are logged out of your Lucid account from your browser before pasting the URL into the address bar. Second I do not understand how you are integrating the Lucidchart Plugin for Confluence Server with your Lucid account because you are not on a Team or Enterprise level subscription. I have moved your request to a Support ticket so we can look into this together more closely.

For anyone else that has questions regarding the Lucidchart Confluence server integration please refer to the following Lucid Help Center articles:

Richard UdellAnswer

Lucid support team

Hi Нагин

Thank you for contributing to the Lucid Community I hope we can find a solution too! First I suggest checking you are logged out of your Lucid account from your browser before pasting the URL into the address bar. Second I do not understand how you are integrating the Lucidchart Plugin for Confluence Server with your Lucid account because you are not on a Team or Enterprise level subscription. I have moved your request to a Support ticket so we can look into this together more closely.

For anyone else that has questions regarding the Lucidchart Confluence server integration please refer to the following Lucid Help Center articles:

Нагин АAuthor

I appreciate your input and attention on this matter.
But I want to get back to the point

Chrome browser in safe mode is just the case when there are no authorized accounts if you know what I mean.
Plugin "Lucidchart Plugin for Confluence Server" I do not want to integrate / was not going to integrate and will not integrate. I'm being forced to integrate it somehow. What kind of orbrasis?
I'm telling you again.
Documents enter the open Internet with the address https://lucid.app/documents/viewVisio/dd4708db-****"
I think that these letters "lucid.app" tell you something and you are related to them right?

I will remind the essence of the issue.

Let's just understand how I can delete a published document on the entire Internet that is in preview

What I need I have not received an answer. Don't be modest. You need as usual money I will give it to you. I just want to make sure the documents get deleted that's all.

In general your business at the moment is very similar to hackers who first archive files on a computer and then want money for it. You are not much different for me yet by hiding the basket/empty basket function from users no matter how it looks!

Нагин АAuthor

Let me give you an example of what YOU are doing ... so I think I will have to explain the problem to you less
here is the file located at the following address
https://lucid.app/documents/viewVisio/b49162f2-9afe-4a54-bb36-2d9a383f36d7#?import=b49162f2-9afe-4a54-bb36-2d9a383f36d7&tips=off
we see that:
1. the address has the letters "lucid.app" https://lucid.app/documents/viewVisio/*
2. this file is available without any account of any service... it is just published on the internet. Checking is very simple: open chrome in safe mode and enter this address https://lucid.app/documents/viewVisio/b49162f2-9afe-4a54-bb36-2d9a383f36d7#?import=b49162f2-9afe-4a54-bb36-2d9a383f36d7&tips= off
3. There is no delete file button. How can this even be?
4. There is a button "Move to cart" but it is not active ... where is the CART itself? I want to see a delete dialog from this hack even if it's for money (unless it's a joke or a bug of course) ... I should be told that "The file will be deleted. Make sure YOU want it." People are used to it! We don't want to guess if we will get the Basket by paying you... it's just awful...

It is unlikely that YOU will be able to earn a lot on the fact that you hide the "Cart" / "Move to Cart" buttons. People make money on functionality isn't it? Well who will use your software with this approach tell me ...
I really hope this is either a bad joke or a bug

What you need? Explain step by step how to delete file https://lucid.app/documents/viewVisio/b49162f2-9afe-4a54-bb36-2d9a383f36d7#?import=b49162f2-9afe-4a54-bb36-2d9a383f36d7&tips=off
Or when will the file be deleted automatically? And will it ever be removed at all?

It looks more like a dream or the delirium of a madman

Richard Udell

Lucid support team

Hi Нагин

Can you please clarify how you are generating the Visio Preview URL? Is this from using the Free Visio Viewer by Lucidchart Chrome Extension?

Thank you for your continued help and patience!

Нагин АAuthor

Good afternoon
This link to the document in the preview appears automatically as soon as I add a visio file to a Confluence page with the "Lucidchart plugin for Atlassian Confluence" plugin enabled
Version:
1.24.24
Developer:
Lucidchart
Application Key:
com.lucidchart.confluence.plugins.lucid-confluence

I don't do anything else. No authorization. No accounts. Nothing else.
This is where my pain lies ... I do not understand how this is even possible!

Richard Udell

Lucid support team

Hi Нагин

Thank you for getting back to me with that information! To clarify do you mean via the button highlighted in the screenshot below?

Нагин АAuthor

Good afternoon
It's a pity that there is no way to upload your own pictures but I think I can explain in detail anyway.

Actions that lead to inexplicable consequences for me:
1. Install the plugin "Lucidchart plugin for Atlassian Confluence" plugin enabled Version: 1.24.24 Developer: Lucidchart Application Key: com.lucidchart.confluence.plugins.lucid-confluence into a product called Confluence
2. The result of installing the plugin from 1 point will be the appearance on all Confluence pages of an additional menu called "View Visio File" which can be found by clicking on the 3 dots at the top right of the Confluence page.
3. So if you upload the test.vsdx file to the Confluence page then this “test.vsdx” file will appear in the lists of the “View Visio File” page from 2 points. Also this “test.vsdx” file will be automatically published on the Internet and labeled with a link like “https://lucid.app/documents/viewVisio/da0e9b8e-8914-4d4b-b145-96dc17454f6c#?import=da0e9b8e-8914-4d4b-b145-96dc17454f6c&tips=off"

4. All ever uploaded files of this format will be automatically published on the Internet whether we like it or not. This is a direct threat of information leakage. Fortunately we do this on a test bench.

So here's how to disable this wonderful behavior?
How to delete what is already published?
If it is automatically removed when?

==========================

Visualization of what is happening

1

2

3

4

5 https://lucid.app/documents/viewVisio/4515fbd8-a8cf-4396-a92d-0db6dde9bcaf#?import=4515fbd8-a8cf-4396-a92d-0db6dde9bcaf&tips=off

6 https://lucid.app/documents/viewVisio/4515fbd8-a8cf-4396-a92d-0db6dde9bcaf#?import=4515fbd8-a8cf-4396-a92d-0db6dde9bcaf&tips=off

7

So here's how to disable this wonderful behavior?
How to delete what is already published?
If it is automatically removed when?

Richard Udell

Lucid support team

Hi Нагин

Thank you for this additional information and the helpful screenshots! I have contacted our engineering team regarding this issue and I will get back to you here once I have more information.

In the meantime can you please confirm whether you have any Chrome browser extensions from Lucidchart?

Thank you for your continued help and patience!

Нагин АAuthor

Good afternoon
I don't have Lucidchart extension in chrome. I am attaching a screenshot.
The whole thing is strange... no information about this in the community.

Richard Udell

Lucid support team

Hi Нагин

Thanks for getting back to me with that additional information. Our engineering team is looking into this feature more closely and I will update you here once this functionality has been fully addressed.

I recognize that this issue may hinder your workflow and I want to be transparent so that you are able to move forward in the best way possible. Our development team has to rigorously prioritize what to work on based on the extent and criticality of the issue. Because of this it is not likely that this issue will be resolved quickly. I apologize for any disruption this may cause and I would like to do all I can to help you continue your work.

As a workaround I recommend not generating Lucidchart previews of Visio files and importing your Visio files directly to the Lucidchart editor. For details on how to do this please review this Lucid Help Center article and let me know if you have any questions about the setup or intended functionality!

I am very sorry for the inconvenience. Please let me know if you have any additional questions or concerns.

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