Solved

Lucidchart and Google docs integration not working

Forum|Forum|3 years ago
September 30, 2022
8 replies
721 views

Recently I lost my google docs integration of lucidchart. I have noticed lots of the links for lucidchart and google integration are broken or indicate a problem.

Lucidchart is no longer in the add-ons search and the chrome link for me says not-avaliable. and this link is dead https://workspace.google.com/marketplace/app/lucidchart_diagrams/7081045131 along with the chrome add on https://chrome.google.com/webstore/detail/lucidchart-diagrams/apboafhkiegglekeafbckfjldecefkhn

Best answer by Micah

Hi Daniel and Diego following up here! Our development team has resolved the issue with the Google add-ons not appearing within Docs Sheets or Slides. While they are present again and functioning properly please note their new location in the right panel - they're no longer located within the waffle menu or the add-ons menu in the toolbar at the top of your Docs/Sheets/Slides editor.

We appreciate your patience as our team worked in conjunction with Google to resolve this! Please don't hesitate to let me know if you have additional questions or concerns.

Micah

Lucid community team

Hi Daniel thanks for posting in the Lucid community! I am very sorry for the issue you are experiencing and I appreciate the thorough report.

Our Development Team is urgently looking into this and we expect the issue to be resolved shortly. I will make sure to update you via this thread as soon as the issue is resolved. In the interim I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!

Daniel K101Author

All good. I figured it was probably either user error or you were already working on it. Thanks for letting me know!

Micah

Lucid community team

Of course Daniel! We hope to have a resolution and an update for you shortly.

diego.gonzalez

Hi there

Hope you're doing well. I was wondering if you have found a solution to this yet.

Thank you in advance for your help.

Micah

Lucid community team

Hi Diego apologies that you're experiencing this issue too. We unfortunately do not yet have an update but our team is urgently working with Google on a resolution. I assure you that our support team is continuing to monitor the situation and will update this thread with more information as soon as possible.

Thank you for your patience! Please let me know if you have additional questions in the meantime.

diego.gonzalez

Hi Micah thanks for your follow-up and quick response. I'm going to share this with my users. Have a nice weekend!

Micah

Lucid community team

@diego.gonzalez Thank you for keeping your users informed! If you'd like please also feel free to refer them to this thread (to which they can subscribe for notifications) so they can also receive an update when we have one. Have a great weekend as well!

MicahAnswer

Lucid community team

Hi Daniel and Diego following up here! Our development team has resolved the issue with the Google add-ons not appearing within Docs Sheets or Slides. While they are present again and functioning properly please note their new location in the right panel - they're no longer located within the waffle menu or the add-ons menu in the toolbar at the top of your Docs/Sheets/Slides editor.

We appreciate your patience as our team worked in conjunction with Google to resolve this! Please don't hesitate to let me know if you have additional questions or concerns.

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