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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5810 Topics
Steve M103
Steve M103
posted in Product Questions
Workcell shape

During a demo the presenter added a "workcell" shape to his diagram. I was unable to locate this shape in any of the shape libraries. So how is it that it was included in his shape set but not in mine? Is there a version of Lucidchart that contains more shapes? And how would I go about obtaining this shape?

2
Steve M103
4 years ago
Jean M101
Jean M101
posted in Product Questions
Mapping website architecture

I'm trying to map the existing structure of different sections of our website and feel like this is looking like a schematic with all these lines. Is there a better way to do this? I'm not sure even what to call this. Website architecture doesn't bring up what I'm looking for. I don't need to map individual pages; I need to map what goes where.

4
Jean M102
4 years ago
Michelle D102
Michelle D102
posted in Product Questions
Touchpadl

How do I click and drag shapes with my touchpad?

1
Annika W101
4 years ago
Julian D101
Julian D101
asked in Product Questions
Replace an image

Hi how can I replace or update an image in a diagram? If I want to change an image I import it and I have to replace it manually instead of the old one...Is there any feature for this? Thanks.

1
Annika W101
4 years ago
Anna W
Anna W
posted in Product Questions
Perpendicular lines

Hi Is there a way to force a line to run perpendicular to an object.  I am creating network diagrams whereIi have one hard wide line to represent a VLAN and then a number of icons that represent the objects on the network. i want to create lines that join the objects to the correct VLAN. What I want is for the lines to always be vertical or horizontal -  not at any other angle  . So if I move the object or resize the VLAN object I want my line ending to slide along the line.  Can i do this or is this a feature request.

1
Abby S
4 years ago
Mattson H
Mattson H
posted in Product Questions
Org Chart Template

Why can I not use the "Add Action" feature when using pre-built org chart templates? I want to add a document that can be click on within the "Department" info to explain what that particular manager's team does. If that feature is not possible will the templates can you show me how expand/hide a group of shapes under the above shape/individual like you can do with the org charts? Thanks!

1
Micah
4 years ago
Laura M101
Laura M101
posted in Product Questions
How can I transfer a part of my documents (not all) to another account?

It seems that the only option is to use Backup / Restore for ALL documents not only a part of them. Please clarify.

2
Abby S
4 years ago
Christian Spiesslechner
Christian Spiesslechner
posted in Product Questions
Export Page 2 or 3 to Visio

Hi I'm trying to export my process groups to Visio. But when i export it only the first page gets exported. All other pages don't. Is there a setting i have overseen? When i export it to pdf or svg i can choose which pages i want to export.  Thanks for your help! BR Christian

1
Micah
4 years ago
Luca S
Luca S
posted in Product Questions
Add Connection Points

Hello Lucidchart Team Is it possible to add Connection point to a shape? Following problem we got many network devices stencils with transparent spare place. If we want to add a line it starts not connected to the stencil. Is there a way to manually add Connection points in the stencil or edit the stencil itself? Cheers Luca

1
Tate S
4 years ago
Gavin A
Gavin A
posted in Product Questions
objects in swim lane

Hi For some reason objects i put inside a swimlane are not considered as swimlane content so when i move the swimlane the objects inside don't move with it.  Super annoying and can;t figure out why.  kr Gavin

1
Abby S
4 years ago
Klaus
Klaus
posted in Product Questions
How can Use a copy of a Chart

Hi with confluence integration: How can I use a copy of a Lucidchart in another Confluence page? Best regards Klaus

3
Maison W
4 years ago
Grant B
Grant B
asked in Product Questions
Highlight shapes in Lucidchart

I have a diagram of a complex system which is made up of multiple sub systems. I'd like to be able to highlight those sub systems by greying out the background parts of the system. I can do this in Visio by putting objects in layers and applying a fade out colour to all the layers I don't want to highlight. Layers in Lucidchart don't appear to work that way as they can only be shown or hidden. Is there any other way to do this? Keep in mind some of the elements are reused between systems so I need to be able to focus on those items in each layer. Here is an example of what I mean. Page 1 is the full diagram and page 234 show different views I want to be able to highlight and switch between. (document url redacted for security/privacy)

1
Annika W101
4 years ago
Rutger L
Rutger L
asked in Product Questions
Display specific page of document using PowerPoint add-on for Lucidchart

Hi I have created a document which contains multiple pages. On each page I have a different diagram (and they are related to the other diagrams on the other pages).   I want to create a powerpoint presentation where I show on slide 1: page 1 of that document on slide 2: page 2 of that document...   I use the powerpoint integration ad-on on both slides; I select the page that I want to have displayed... But once I save the document and I re-open it to present it all slides show the first 'page' of the document... They don't stick to the page that I selected...   What am I doing wrong?   Rutger

4
Micah
4 years ago
Matt R102
Matt R102
posted in Product Questions
Aging

I have a list of action items for certain products.  I enter the start date.  I would like to insert a formula into the neighboring cell that shows how much time has passed since the task was started.  I will then have a finish date and I would like the Aging to stop counting after an end date is entered and reflect how long it took from start to finish in days.  

1
Micah
4 years ago
Antonio
Antonio
posted in Product Questions
Brace with custom aspect ratio

Hi Is there anyway to get a fully sizable brace shape without any note attached to it (just as in powerpoint)? The only shape I found in the library has a note attached to it and increases in width whenever I increase its length. Many thanks

1
Micah
4 years ago
Jacob R101
Jacob R101
posted in Product Questions
Using Excel Imports

Hi I have about 200 excel records that I would like to use in order to make 200 uml diagrams. The shape for each diagram is essentially the same I just need to use the excel sheet to provide a unique ID and name for the uml for each individual record. I'm having trouble determining the best way to go about this without creating 200 umls on my own. I currently have a lucidchart student account but I'm willing to pay to upgrade if it will assist me with this issue.

1
A
4 years ago
Mr A
Mr A
posted in Product Questions
View defaults to grey screen rather than actual flowchart...

Afternoon all   Probably a stupid question clicking on a hyperlinked shape (to a page/tab) takes me to a grey screen on the tab rather than the actual flowcchart- I'm having to zoom out every single time which is quite annoying. Same thing happens if I just click on a tab/page- just shows me the grey canvas rather than focusing on the actual flowchart. How do I fix this pls? Thanks!

1
Abby S
4 years ago
Aimee C
Aimee C
posted in Product Questions
How to add a Process relating a team member's function/role

Hey there! I created a mapping of the different functions/roles within our People Team. There are processes related to each function and I would like to know how I can show these in the diagram as a web link to a page in Confluence that documents how the process needs to be executed. Thanks!

1
Maison W
4 years ago
N H
N H
asked in Product Questions
Centering your Lucid flowchart on the page after it's created

I've simplified my flow chart so that it eliminated a lot of boxes and lines and the entire thing is now smaller.  How do I center it on the page post-creation?

1
Micah
4 years ago
Klaus
Klaus
posted in Product Questions
Charts with transclusion

Hello community several Confluence pages with LucidCharts are displayed with the Confluence macro "Transclusion" in a superior Confluence page.Unfortunately the LucidCharts are not displayed. Can I fix this via a setting or is this an error?

2
Klaus
4 years ago
Andy C
Andy C
posted in Product Questions
Dynamically Timeline Chart from Google Sheet?

Hi all I have a list of projects with ETA date for project in Google sheet. Can I generate a dynamic timeline chart reflecting on the DATE field? Please advise.   Thanks -Andy

2
Andy C
4 years ago
Damian
Damian
posted in Product Questions
I got a questions about creating a map.

If I create a map. I always see the length of a wall. Is it possible to remove the length of a wall when i am creating one?

1
Abby S
4 years ago
Katie B
Katie B
posted in Product Questions
Stop Fields from Resizing

Is there a way to stop fields in an org chart type document in Lucidchart from resizing if you remove a text line from them?  Every time I do is switches all the boxes from their standard coordinated size to all sorts of sizes.  I then have to go through each one and re-size to match before the document can be sent.

1
Micah
4 years ago
Juan Pablo B
Juan Pablo B
posted in Product Questions
Diamond text

Hi  How do I move the text that goes underneath a diamond in a BPMN2.0 template? thanks

1
Micah
4 years ago
James S102
James S102
posted in Product Questions
Saving the Default Line shape

Hello In my docs the bendy line style is always selected as default. I want to have the elbow one as default. How can I make the elbow line shape the default instead of bendy?   thanks

1
A
4 years ago
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