Peer Support

It there an official statement from Lucid as to whether their services are not vulnerable to Log4Shell?

When I click "Use This Template" it takes me to my account but the template does not populate.  Can you help?

Hi I have configured SAML on both our IDP and lucidchart but I am seeing "Your team is not configured for SAML. Please have your team admin contact support." 

Hello I need to create a Chevron-styled Process Flow Diagram because my the options in Google Presentation are limited. I've checked existing Lucidchart templates without success. Thanks --Gabor

Do lines count towards the 60 shape limit?

Is there any way to have objects snap only to objects in the active group or layer? I'm frequently moving objects "out of the way" so that the objects I'm working with don't snap to something in another layer or group sometimes halfway across the document.  

I am using the LucidChart integration to insert diagrams in Google slides and docs.  I have seen especially in Google slides that the resolution of the diagrams are very poor and do not match the resolution in LucidChart.  I have looked around and can not find any way to fix this.  Has anyone seen this problem?  And if so... how did you fix it??

This happened while collaborating on the UML Design. See Image. What should we do? Im worried about fixing all of it manually just for it to happen again. I've tried - Logging out and logging back in Clearing cooking etc Logging in with different email address (by giving it access) What should we do? Has anyone else faced this issue?

Getting an error attempting to embed a LucidChart diagram on a wiki page: I've confirmed I have edit & share access to the diagram - interestingly I AM able to embed a digram I created on the same page. Any ideas on how to fix?

How do i add more columns to my import?  I can only add the persons name and supervisor and image

I'm trying to put together an ERD diagram that involves 100+ tables. I was able to import data and load the tables correctly. However they are now just tables in my toolbox. I don't want to have to drag each table into the diagram space one at a time. Is there anyway I can drag and drop all tables at once? 

How do I flip or rotate doors.  Arc indicator fails to show and the "flipping function" in Shape options fails to rotate doors.

Hi  I need to change my account from one email domain to a new one as the original will not be valid soon. I am on an individual plan. Please can you tell me how I can swap this to the new email domain? Thanks!

I need to use this program short time make homework for send teacher only. How to do. if trial only not enough time to make homework. I need to 2-3 week only. I am student of sukhothaitmmaatiach univesity by student ID [Redacted].

Use Case - Org ChartData import via google sheet works as expected. How can I use people profile pictures that are stored on Google Drive?I have added a column in the Google Sheet and copied the Google Drive URL of the people profile picture  but it seems not to work.  After DATA SET REFRESH in Lucidchart the people profile pictures are not shown. It seems the Google Drive URL of the picture is not correct.Any ideas or tricks how this will work?

Hello we use Lucid thought out the organization which works great except for hardware engineering because typical pneumatic/hydraulic/electrical libraries aren't available and those that get imported just look awful (missing lines scaling issues).  So any suggestion would be greatly appreciated.  

Hi AllIs there a way to remove the defaulting of no. of visible fields on a shape when importing from a shape library? When I drag it in it defaults to 3 and I have to keep expanding it every time I drag it in. This can get very tedious when I have more than 10 fields.Thanks

Hi Lucidchart gurus:) I hope you have all the amazing day. Can you please somebody help me with: How to merge two layers? I have created 1 layer and then made a copy of it (seems now is sublayer) and I have no clue how to merge them (to clean up the mess ) :D Any ideas? (I would like to get rid off Direct Charges and keep only Stripe Connect Niki layer - with all content) Thank you very much

I have built out a full mind map but need to adjust the shapes from pill to rectangle. is there a simple way to do this? I can't find the option to select and change all the shapes the way you can change a line type. I would prefer to not have to rebuild this so hoping there's a simple solution. 

It seems that after assigning someone to be a "Group Admin" on a group they still don't have the ability to modify the group membership.  Is that by design?   Also is there a way to add more than one person to a group at a time?

Hey guys I don't know how to remove the following border from "Message" without erasing my connector. I cannot just select the element with the border and it looks like I can just change the border using the line-width attribute in the control panel. Can somebody help me out?  

What exactly does the setting "unrestricted internal" do?  

When using the Cisco network shapes how can I change the their color from the basic blue?

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I can't find information about how the Google <-> Lucidchart integration works around Shared Drives.  Some questions: Can you create Lucidchart docs in a Google Drive Shared Drive? If so do they have the same access permissions as the Shared Drive?  Can only the users that have access to that Shared Drive have access to the Lucidchart doc? If yes to the first question can you migrate Lucidchart documents from native Lucidchart storage over to a Shared Drive?