Peer Support

Can we insert a web link inside the UML Sequence Markup so if you click on a box or line it will take you to that link?

When I add my child bubbles and click 'auto layout' one of the child bubbles doesn't reposition with the others. Here's what it looks like:

I am trying to select all the lines in my graph and make them all the same roundness. But for some reason every time I select the lines the "Rounded" box to edit is grayed out and I'm unable to change them. I can't even change one line when I select it. There are a lot of lines that are different amounts of rounded and I'd really like them to all be consistent.

See on chart below the text (YES and NO) on the lines coming out of diamond shapes. Some of them have an oval around them and some of them have no border. How do I change them all to not have a border around them? How do you determine which way it will be: with or without a border? Thanks Ken    

Does anyone from Lucid reply to tickets logged via the website I have been waiting and waiting with no feedback?

The website is very very laggy on Firefox. Frustrating to use. A post from January suggested moving to Chrome and it appears to have helped a ton. I'd prefer if my primary browser could run Lucid Chart.

This old article seems to be out of date: https://lucidchart.zendesk.com/hc/en-us/community/posts/360077697231-How-do-I-change-the-page-of-the-lucidchart-when-adding-it-to-my-google-doc-My Google Slides Add-on doesn't offer that pop-up to select the page.  When clicking the + to add a diagram to the slide it just adds straight in and displays the first page automatically.  Is there something I can add to the URL to force to display a particular page?

A Virtual Private Cloud (VPC) houses a variety of resources including routing regions subnets and availability zones. Lucidscale has a built-in view that will help you quickly focus on your VPC topology so you can have an accurate view of the relationships between your VPCs. 1. Import your architecture into the Data Hub. Navigate to the Data Hub in the left-side panel of the Lucid homepage and select “+ New Account'' to pull in cloud provider metadata and get an accurate picture of your current state. Lucidscale works with AWS Azure and GCP. For more detailed instructions check out our Help Center articles on importing your data. 2. Create new model in Lucidscale. Auto-generate a model from your imported data. You’ll be able to apply filters customize views show connected resources and more. 3. Apply

I am moving to touch devices as part of my workflow - its 2021 and there are plenty of devices available and flowcharting with touch is great. Except in Lucidchart in Chrome on any touch device whether its my Samsung tablet or my touchscreen monitor attached to my pc. I can't even add objects. Made a few complains in a few different ways and you've been strangely silent. Is there a plan for touch support or should I just give up?

My account linked to Microsoft login in my Office365 family account I want to change my login type to the email/password but cannot

We are embarking on a project that requires us to map out our entire current state process from the prospect journey to our alumni journey. I have completed the high level version in LucidChart but there are several steps along that high level that are actually full processes themselves. I did not want to clutter the current state wholistic map by including all the detail of those individual processes. Is it possible to create separate maps of the individual processes and make them accessible by clicking on the corresponding process step that would then redirect you to the separate map?

Hi  I would like to create a timeline for a whole day. But hour minutes  and secound are greayd out. I can select dates weeks +++ Is there anything I do wrong or is it not meant to be used like this?

Hello I can change my name at first but it reverts back to my old name once I refresh the page. Please help! -Fanny

I am trying to add an action on a "device" that I have on the lucid chart. The action is to open an ssh terminal. I am using the ssh link "ssh://<username>@<IP>". But the action takes me to email. The @ symbol is being considered as an email address instead of url.  This used to work at least a few months ago. Any suggestions on how to fix it?

For the love of everything please let people permanently skip onboarding. It's extremely annoying to click on a Lucid link a coworker gives me and get the dang onboarding screen again and again. I'm happy without you configuring my tutorials templates. Not allowing me to skip is user-hostile. Forcing me to refresh the page or reclick a link every time is user hostile. Be user friendly not user hostile. Thanks Tony

I've created two diagrams so far and something is not consistent with the Share permissions. On the first diagram created from a template I can share with "Anyone with the link can comment". "Login is required" but the user doesn't have to be licensed (see second image below) On the second diagram the same menu says "Only licensed users at with the link can comment" (see first image below) Why are those diagram's permissions different? How can I share the second one the same way I did with the first one? Thank you!

Chart contains hyperlinks that work in PDF form but do not work when "Send to Google Slides". It simply shows up as a screen-snip of the chart with inactive links.

I have different tabs on a file but I need to count the amount of words I have per tab.  Do you know if this is possible?

Hi I want to delete my account as I don't need to use LucidChart anymore.

I am trying to draw an irregular shape with numerous changes in direction and with angles. Will Lucid do this? I found the floor plan template but the shapes are regular and cannot be made irregular.

Hi!  I am studying at university and we had a university account. Dozens of drawings have been created with this account and now I can't edit them at once ?! For example I deleted one item and can't put it back because it's a paid feature. The same text is for each function or object. What's going on? Thesis and exams are in progress and do I have to do the drawings again in another software?

Master Page has a company logo and a shape with text to enter a document title. Master Page was applied to other pages in the document and logo and text were visible. Recently this has stopped working and only the logo (picture) and shape are showing on the pages where the Master Page is applied. The text is not visible. I tried recreating this from a blank document and it is still not working.

I click on one shape to select it.  I ctrl-click on another shape now they're both selected and there's a bounding box.  I right-click on one of them and select 'match size / width'.  The result is that the first shape is aligned to the top of the bounding box and the second to the bottom of the bounding box. Not what I want :)

Hello I am trying to build an org chart with photos but for some reason even though I have a path for the photos but they wont load. 

I want to send LucidCharts to clients for view only purposes completely disconnected from the app.  I understand the Notes feature requires access but if I used Comments could the recipient of the document be able to view both the doc itself and hover over to view the comments. Is that how it works?