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Lucidchart not showing text on boxes

  • November 19, 2022
  • 1 reply
  • 16 views

Mario P

As mentioned by other people I am having the same issue. I drag a shape onto the grid and type text inside of it. Then as soon as I click outside the shape the text is no longer visible. The background and foreground colours are different. Disconnecting WebGL creates a much bigger problem: The entire grid is gone. Using an incognito window does not remove the problem either. Thanks for looking into this.

Mario

 

Comments

Leianne C
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  • Lucid support team
  • November 21, 2022

Hi @mario p thanks for posting in the community. I have moved this conversation to a Support ticket so that we can take a closer look at the issue you are seeing. Please keep an eye out for an email from Lucid Support.

For anyone else experiencing something similar please submit a support ticket via this contact support form with the following information:

  • A screenshot of the issue.
  • The URL of the document in question.

I hope this helps. Feel free to let us know if you have any additional questions. Thank you!