I can't even get a screenshot because its flickers in and out when I move my mouse or press anything on my keyboard.
Answer
Layers are flickering and glitching in Lucidchart
Best answer by Leianne C
Hi @ashton j thanks for continuing this thread. It sounds like WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option.
If this doesn't help could you please submit a support ticket using the form linked above detailing the information so we can further assist with troubleshooting? Thanks!
+20Hi Yusuf thanks for posting in the community. Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If those don’t resolve the problem can you please send the following information to our support team via this form so we can take a closer look?
- The URL to your document.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
I too am having the same problem. This only happens on my larger projects. I'll try to get a recording and link to it next time it happens.
+15Hi @ashton j thanks for continuing this thread. It sounds like WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option.
If this doesn't help could you please submit a support ticket using the form linked above detailing the information so we can further assist with troubleshooting? Thanks!
I am having the same problem. Relatedly colors are more dim/dark when editing than they are when I export the image.
I tried the suggestion above to disable WebGL and both the flickering and dim colors are resolved. Hope this helps others too.
+20Hi Tim apologies that you're also experiencing a problem with the way your layers are displaying. Thanks for letting us know that disabling WebGL resolved it for you! If it persists or you experience anything similar please don't hesitate to let us know.
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