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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6333 Topics
Michael W102
Michael W102
posted in Product Questions
How to group multiple items then operate on them (move resize) as a single entity?

It's such a simple thing to do but I can't find a reference on how to do it?I can read the manual once I find the "fine manual" so a link would be sufficient.  :-)THanksMichael  

310
Sylvia X
Zoltán
Zoltán
asked in Product Questions
Can't Export Document - Gives Me a Blank Page

Hi  I only started using Lucidchart yesterday but so far I love it it's great to work with. It was really easy to create the floor plan of my apartment using this tool.  However when I try to export my work as a PDF or JPEG I only get a blank white page as a result and I can't figure out why. Any help would be much appreciated.  Thanks! 

1124
Sami H
Caroline P
Caroline P
posted in Product Questions
Timeline with Colored Intervals Tutorial

I would like a tutorial for the timeline with colored intervals template

90
Colton E
Mark G101
Mark G101
posted in Product Questions
I need a template for IDEF0. Does Lucid have one?

I need a template for IDEF0. Does Lucid have one?

180
Sami H
Maria E
Maria E
asked in Product Questions
Multiple options in a decision tree

How can I represent multiple outcomes if the "decision" is No? 

1310
Liz G
Ingrid V
Ingrid V
posted in Product Questions
ERD SQL not extracting relationships between two databases

Hi I imported via CSV the schema for a ERD I got the diferent databases and their corresponding tables when I drag 2 related tables from same database it links the correctly the foreign keys but if I drag two related tables from diferent databases the relation does not link the two tables and it instead of FK as relation I got AK without conecting to the corresponding table. Is there a way that that could work ? Also is it possible tu import table comments to the ERD (sql) ?  

160
Karsten B
Shane S
Shane S
posted in Product Questions
Transferring file that was deleted

I tranferred files from a deleted user to another user.  When the new owner of the files started reviewing it was noticed that some of the files stated "This file has been deleted by the owner please make a copy of this file if you'd like to keep it"   Does Lucid Chart transfer deleted files to the new user maybe that is in the trashbin?      

80
Colton E
Sami H
Sami HLucid support team
posted in Product Questions
Functionality of Microsoft Integrations

Hello can you help guide me through the functionality of Microsoft Integrations? Is it specific to Powerpoint or Word or Excel?

250
Micah
Micah
MicahLucid community team
asked in Product Questions
Use a hotspot to toggle layers

I want to make a button in my diagram that will toggle a layer so someone viewing it can click on a shape to see more information then click it again to hide it and keep the diagram clean. Is it only possible to make a button show or hide it or can I configure it in a way where I can click it repeatedly and have it alternate between showing and hiding the layer?

2481
Sami H
Sami H
Sami HLucid support team
posted in Product Questions
Functionality of Google Add-ons

Hello can you help guide me through the functionality of Google Add-Ons? Is it specific to certain google apps?

260
Micah
Micah
MicahLucid community team
asked in Product Questions
How to manage Lucid documents in Google Drive

If I set up the Google Drive integration how do I find my Lucidchart documents? Can I rearrange the documents in Google Drive? If I make a change directly in Lucidchart will that show up in Google Drive and vice versa?

641
Sami H
Micah
MicahLucid community team
posted in Product Questions
Sorting tasks by collaborator

After we finish brainstorming in Lucidspark we often have action items assigned to different members of the team - we’ve done this using tags for each person’s tasks. Is there any easy way to compile these for each team member so we don’t have to sort them by hand or worry about any of them getting missed in the process?

181
Sami H
Micah
MicahLucid community team
posted in Product Questions
Organizing Ideas by Emoji Reaction

In my brainstorming sessions we’ve been using emoji reactions to quickly respond and give feedback on the ideas we came up with. After reacting I want to pull out the ones that people reacted positively to but sometimes everyone uses different emojis and I want to make sure I don’t miss any. Does anyone have any suggestions for how to move forward with only certain ideas?

220
Sami H
Sami H
Sami HLucid support team
posted in Product Questions
Mobile app questions

Hello I’m confused with the functionality of the Lucidchart app. Would you mind giving me a little run through of how the mobile app works?

150
Micah
Micah
MicahLucid community team
posted in Product Questions
How to organize collaborators

I want to use Lucidspark for brainstorming but sometimes I have so many collaborators that I want to group them into smaller groups for an initial brainstorming session then have them bring their best ideas back to the larger group. Is there any way I can organize the board so the smaller groups can have their own space to work?

110
Sami H
Sami H
Sami HLucid support team
posted in Product Questions
Individual docs not loading/opening

Hello When trying to open one of my documents I receive this error. The home page of my account loads without a problem just not actual documents! Do you think you could help me with this?

320
Sami H
Sami H
Sami HLucid support team
posted in Product Questions
Docs list not loading

Hello  When I go into my docs list there is an error message saying it is unable to load my documents. I am not able to see any of my work and I know I have stable internet connection at the moment. Can you help?

240
Micah
Sami H
Sami HLucid support team
posted in Product Questions
Applying conditional formatting to multiple pages

Hello in regards to conditional formatting (particularly as it relates to location) is there a way to apply conditional formatting to an entire document? I have one document that breaks down our organizational chart by manager. Because of our department's size this document has 13  "sheets" within it. I understand how conditional formatting functions on a sheet to sheet basis but is there a way to apply conditional rules to ALL sheets within a given document without having to recreate the 6/7 rules on each of the sheets individually?

640
Micah
Sami H
Sami HLucid support team
posted in Product Questions
What does "votes visible outside of results" do?

Hello I have a question about my Team’s voting results on Lucidspark. What does “Votes visible outside of results” do? Does that mean everybody will be able to see the voting results or only the voting facilitator? I want to be the only one to see the results not my employees.

80
Micah
Sami H
Sami HLucid support team
posted in Product Questions
Deleting objects from voting session

Hello I want to hold another voting session but on the same Lucidspark board. If I delete the objects from the previous voting session to add new ones will I still be able to see what my workers voted on?

260
Micah
Sami H
Sami HLucid support team
posted in Product Questions
Questions about setting up voting

Hello I have been trying to set up voting on Lucidspark for the users on my Team account and I had a couple questions. First off if I were to write in instructions where would this be visible to the voting participants? Or am I the only one able to see them?  Second of all do I have to be on the board the whole time the voting is in session? Or is there a way I could implement a set time? Thanks!

420
Micah
Sami H
Sami HLucid support team
posted in Product Questions
How to follow manager's work without Lucid account

Hello I do not have a Lucid account but my manager says I am still able to follow their work in Lucidspark. I am able to access the document but I don’t know how to “follow their work”. I see a lot of cursors on the page and it’s hard to keep track of whose cursor is whose. Also how will they know it’s me since I’m joining as a guest? Lastly even though I don’t have an account am I still able to access all the features of a free account? Thanks!

180
Micah
Micah
MicahLucid community team
asked in Product Questions
How to share a document using publishing

I’ve used Lucidchart to document one of my company’s product’s roadmap for the next year and I want to share it company-wide. However not everyone at the company uses Lucidchart and I don’t want everyone to have to log in or create an account to view it. Is publishing the best way to share it? If I publish it is there a way to make sure it stays internal only and secure?

615
Phillip W
Micah
MicahLucid community team
asked in Product Questions
Print Lucidchart diagram on single page

I’ve finished creating my flowchart and want to print it on Tabloid (11” x 17”) paper. How do I adjust my diagram and choose printer settings so that it will all print on a single page?

1110
Sami H
Travis G
Travis G
posted in Product Questions
Transfer Ownership on Deactivation via SCIM

We have LucidChart licenses assigned and unassigned via SCIM provisioning from OneLogin.  When a user is deactivated in OneLogin as a part of our offboarding workflow the License is revoked and the LucidChart user is set to "deactivated".  When the user is deleted from OneLogin the user is also deleted in LucidChart but the LucidChart documents owned by that user end up in an orphaned state.  Is there any way to transfer those documents after the user has been deleted from LucidChart?

220
Abigail M
Lucid Software Inc. Supplemental Community Terms

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